Jim Falk Lexus of Beverly Hills

Me and my husband take our cars for service to this dealership specially for the fact that mike works in service department. He always greets me with a smile and takes care of any issues. If we bring t dealership specially for the fact that mike works in service department. He always greets me with a smile and takes care of any issues. If we bring the car for maintenance or any problems he tries his best to make it easy and fast for us. He always explains is there is a problem or what we need to do to avoid a problem. Thank you Mike. More

He is very nice, caring and polite. Every time we take our cars in for service he makes sure he understands the problem and makes sure we are satisfied. once we had a problem with the car which was safety our cars in for service he makes sure he understands the problem and makes sure we are satisfied. once we had a problem with the car which was safety issue he made sure that the problem is properly addressed and taken care of. thanks mike. More

Manny is GREAT! He always makes the visit pleasurable and easy. I came in for an oil change yesterday and because I thought the trunk was jammed. It would'nt open but Manny being very well informed and helpf easy. I came in for an oil change yesterday and because I thought the trunk was jammed. It would'nt open but Manny being very well informed and helpful showed me that it actually wasn't even jammed. I had pressed the lock button by accident in the glove compartment of the car. Manny took well care of me. They changed the oil, washed the car and showed me how the trunk lock works. Thank you Manny! Best, Barry Purzak More

Mr. Mike Kasabyan was extremely knowledgable about the car and was very helpful in providing the best service that I ever received from any other service representative. He was courteous and very pleasan car and was very helpful in providing the best service that I ever received from any other service representative. He was courteous and very pleasant to work with. He was honest with the work order and met all his committments. Quality of the service was commendable. I highly respect Mr. Mike Kasabyan. Ali Vanek More

Juan is always friendly & helpful. He always talks through cost & options. My car has always been ready when he said it would be & the cost has been what he said it would be. No surprises. It's always through cost & options. My car has always been ready when he said it would be & the cost has been what he said it would be. No surprises. It's always been a nice experience & a good carwash never hurts. More

The service provided by Robert Galvez was professional and extremely courteous. He made every effort to accommodate my needs - he arranged for a loaner, which is much more convenient for me; he called as and extremely courteous. He made every effort to accommodate my needs - he arranged for a loaner, which is much more convenient for me; he called as soon as he had any information regarding my car. Although the news about my car was not good; Robert conveyed the message in a very businesslike and professional manner. I was happy with the service provided. More

The reason I keep buying Lexus' is because the service department is better than every other auto dealer I've tried, that includes MB, BMW, Audi and Jaguar (which particularly stinks). Juan Prevoo always department is better than every other auto dealer I've tried, that includes MB, BMW, Audi and Jaguar (which particularly stinks). Juan Prevoo always takes such good care of me, he greets me by name, has a free loaner car ready, and I'm out of there in a flash. Most importantly, I trust him if he says something needs to be repaired or replaced. More

Mr. Mike Kasabian was by far, the most courteous, helpful and knowledgeable employee I have ever interacted with from Lexus (or any other company for that matter). He is the perfect example of giving awesome and knowledgeable employee I have ever interacted with from Lexus (or any other company for that matter). He is the perfect example of giving awesome service and really making the customer feel special, taken care of, and assured that their satisfaction and safety is Lexus' top priority. When I made the appointment to bring my car in, Mr. Kasabian greeted me as I pulled into the driveway, opened my door with a smile and great attitude, got my car right in to be serviced and got everything taken care of within minutes. He is very personable, asked questions about my vehicle and I felt that he genuinely cared about my safety and happiness. Mr. Kasabian is a model employee and I would be very pleased to see him recognized and rewarded for his hard work. Because of the phenomenal experience I had at Jim Falk Lexus, I will certainly send my family and friends to see Mr. Kasabian so they can have the same fabulous experience that I did. More

Mike is a great and easy person to work and very satisfied with overall work.I have had great experience with the service and would always do my car service in Jim Falk Lexus. I will recommend all m satisfied with overall work.I have had great experience with the service and would always do my car service in Jim Falk Lexus. I will recommend all my friends to have there car serviced at jim falk lexus. More

Arthur Rostomyan is very engaging and responsive to any and all questions or concerns about the service being performed on my Lexus. Every visit for scheduled or unscheduled service is handled very quickly and all questions or concerns about the service being performed on my Lexus. Every visit for scheduled or unscheduled service is handled very quickly and professionally. I would recommend Arthur Rostomyan to others without reservation More