Jim Falk Lexus of Beverly Hills

We had a great experience buying our used Prius from Jim Falk Lexus. All of the staff we dealt with were professional and pleasant, and the facilities were clean and comfortable. Kathryn in the finance de Falk Lexus. All of the staff we dealt with were professional and pleasant, and the facilities were clean and comfortable. Kathryn in the finance department went out of her way to be friendly and helpful, providing advice beyond what was required of her and generally making a stressful experience (as any car purchase is) a fun one. Next time we are in the market, we will definitely go back and see what they have in stock. More

I am very pleased with the experience that I had at this dealership from start to finish. In particular my sales associate Jordan was friendly and extremely knowledgeable and additionally honored his origin dealership from start to finish. In particular my sales associate Jordan was friendly and extremely knowledgeable and additionally honored his original quote to me which means a lot! Jordan has followed up with me several times since I made my Lexus purchase. With this type of care and service I expect to be a loyal customer for years to come. More

This dealership was the best that I have come across. This dealership was the best that I have come across. Courtesy is very important and is much appreciated. I am also very happy with the price I w This dealership was the best that I have come across. Courtesy is very important and is much appreciated. I am also very happy with the price I was given. I am also happy that these dealers were actually willing to deal. They took their time to explain all the necessary knowledge of the car. I was even told to make another appoinment just incase I had any more questions or didnt understand everything. What a difference comparing with previous dealers .I will comeback for another car soon and of course I will highly recomend this dealer. Thank you More

This was a very easy buying experience! Blaine was most helpful and I am loving the new car. The dealership clearly caters to the luxury buyer, so service & environment there are very good. I was able to helpful and I am loving the new car. The dealership clearly caters to the luxury buyer, so service & environment there are very good. I was able to begin negotiations via the Internet & email and complete them in person. When I met with the Finance guy to sign papers he was prepared and it took very little time. This is my 4th purchase from this dealership. More

I spent countless hours on the internet searching dealer sites, AutoTrader, Cars.com and Edmunds.com for a GREAT deal on a low-miles Certified Pre-Owned LS 460. I researched Costco's buying service, Kelly B sites, AutoTrader, Cars.com and Edmunds.com for a GREAT deal on a low-miles Certified Pre-Owned LS 460. I researched Costco's buying service, Kelly Blue Book and AAA. I found my preferred color combination, with all the options and more, at Jim Falk. I assumed that their price would be higher because it is located in the heart of Beverly Hills. Much to my surprise I got a great deal, great financing rates and service was impeccable. I shopped the negotiated price with other Lexus dealers. Not only could they not match it, but they assured me that I could not get it for that price. I DID!!! Buying from Jim Falk was a very pleasant experience. Everyone was professional, knowledgeable, good listeners, warm, personable and worked well as a team. Whenever one of them had the day off, someone else filled in seamlessly. They were attentive, but not pushy. From test drive to delivery, everyone was helpful. After I purchased the car, one of my salesmen spent an hour showing me how to use the equipment on the vehicle. This car buying experience was the antithesis of the stereotypical cold, tedious, hard sell. More

We recently purchased a used vehicle from Jim Falk Lexus. Compared with other car purchases that we've made, it was a pleasure to deal with Andrew. He was genuinely friendly and honest with us. Following Compared with other car purchases that we've made, it was a pleasure to deal with Andrew. He was genuinely friendly and honest with us. Following that, we received fantastic treatment from Kathryn Marenzi. Our children were getting restless but Kathryn took the time to talk to them and ensure they were happy in the customer lounge. She is a breath of fresh air compared to many other finance professionals we've talked to! More

Kathryn was very helpful and kind to me and my family. She was professional and knowledgeable. While the sales lady was not clear when answering my questions, Kathryn was very polite and patient with me She was professional and knowledgeable. While the sales lady was not clear when answering my questions, Kathryn was very polite and patient with me as I bought my first car. She explained everything in detail and tried to fill out the paperwork ASAP. More

Mr. eric parker was extremely friendly and helpful.He made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went a made sure my vehicle was properly taken care and in a timely manner. Being able to provide a "loner" vehicle was tremendously accomedating. He went above and beyond my expectations. Overall great customer service. sy More

I bought a Certified Lexus IS 250 from Blaine Gray at Lexus of Beverly Hills and he was fantastic. Explained everything I needed to know about the car, was very knowledgeable, and was not a "pushy" car s Lexus of Beverly Hills and he was fantastic. Explained everything I needed to know about the car, was very knowledgeable, and was not a "pushy" car salesmen. I would highly recommend him to anyone! More

We just bought a lexus IS250 in November from Keyes in Van Nuys. We loved the car, but on Feb 6th it was totaled in a flood in our condo's garage. Insurance would pay the lease off but my husband negotiat Van Nuys. We loved the car, but on Feb 6th it was totaled in a flood in our condo's garage. Insurance would pay the lease off but my husband negotiated for four to five hours to get the deal he got at Keyes and we so dreaded going through that again. We phoned Keyes and asked for a manager so we could explain the situation and hopefully avoid the lengthy negotiation process. What we wanted was to show them the contract and just have them honor the same numbers again on the same car. The manager's voice mail picked up and I left the info and number. After five hours I gave up and called Jim Faulk Lexus and immediately spoke with a manager names Safi. I explained the situation and he asked us to come in, contract in hand from the other car and assured me he would take care of us. One week later after, insurance was dealt with, my husband and I walked in and asked for Safi. He remembered my call and asked to see the contract. While he reviewed it he paired us with a salesman named Dale. Dale took us to the large Lexus car lot and ran around with us opening every car to make sure my husband got the same one he had before. We were there for about two hours and he explained the 250's bells and whistles to us, which honestly after driving the car for two months we still had no idea we had some of the features he mentioned. Dale had been working in Lexus service for years and only recently transferred to sales so he knew everything about the IS 250. After we picked out the car we braced ourselves for the negotiation. However, Safi met us at the office and said he would honor the same deal. We were thrilled. We then met Bianca in finance and she got us in and out in ten minutes flat. This dealership made it easy and they were so infomative that we actually like this new car better! I could not be more pleased and hope you ask for Safi or Dale if you ever call. I can only vouch for them. I listened to some of the other dealers there while waiting and felt relieved that we were working with Dale. He was no pressure, all info and funny to boot. Likewise, Safi treated us with kindness, respect and bottom line, he gave us the deal we wanted, quickly. Highly reccomend Jim Faulk Lexus for sales. More