I stopped in to JF Volvo early in my decision making process to measure the cargo area of the Volvo XC70 wagon. The salesperson I met was helpful, polite and never put any pressure on me. Several weeks later when I decided on the Volvo I was pretty sure I would get one from the Other Dealer because we test drove there, and the dealer is conveniently located. . But they never responded to my email follow up about finding me the car I wanted. Meanwhile, I saw that JF had one in stock. I emailed for the E Price, mentioned I had originally spoken with Tom Kirby and within a few days had a price and an appointment. Everyone I dealt with at Jim Fisher was respectful and helpful...you know, like real people ought to be!! I got a good price for the wagon and they gave me essentially what I wanted for my trade. No hassle. Tom is a refreshing salesman; I felt like he let the Volvo sell itself.
My ONLY criticism was that I was there for several hours and only had water and thermos coffee. A little nosh would've been nice, and seems to me to be the way most "luxury" brands set up their showrooms. Not a big deal....but an observation.
I HOPE the service department is as pleasant and knowledgable and real as the sales team. If they are, they will win me over. And I'm a loyal dog. :-)