Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center

We are trying to use our local Jeep Dealership for service on our Jeep Grand Cherokee Overland Summit. The following is being shared in regard to my recent experience. At the present time the deal service on our Jeep Grand Cherokee Overland Summit. The following is being shared in regard to my recent experience. At the present time the dealership is overwhelmed with the number of customers compared to the staff available in the service arena and support services. Phone calls are not returned promptly from service and voicemails are left. The service managers are overwhelmed with the volume of customers. I had to go to the dealership and discovered my vehicle was ready myself one hour before closing as I would be without my vehicle an additional day. When pulling into the service area there were several salesman positioned a few feet away. It was obvious that I was headed to service to check on my vehicle. A salesman approached me and my demeanor should have let him know I really wasn’t interested in purchasing and the salesman kept following me and bantering questions to me. I really don’t appreciate pushy sales people and when I am ready to buy I will not purchase from a pushy high pressure dealership. I do commend the dealership for having the vehicles on the showroom floor unlocked. Some dealerships keep them locked and only salesman unlock them which is extremely frustrating. The dealership lacks enough loaner vehicles for a vehicle that service takes overnight. More

Very friendly and helpful Worked with Brooklynn in the service department! She was wonderful and very helpful with working on our van. Our van was fixed and she called to giv Worked with Brooklynn in the service department! She was wonderful and very helpful with working on our van. Our van was fixed and she called to give us up to date report. So glad to have found her! More

Service Department I’d bought a used Dodge at another dealership and was needing a key fob..I was met with professional and courteous treatment by the workers in the ser I’d bought a used Dodge at another dealership and was needing a key fob..I was met with professional and courteous treatment by the workers in the service department... while there I watched the interaction with the other customers and never saw the courtesy or professionalism waiver... when I get in the position to purchase a vehicle, I wouldn’t hesitate in seeing if we could deal on a vehicle... the owner and manager should be proud of their workers...pleasant experience More

Great service. Excellent service department and staff. We made an appointment and they were waiting on us when we arrived. Brooklyn kept me updated and the repairs Excellent service department and staff. We made an appointment and they were waiting on us when we arrived. Brooklyn kept me updated and the repairs were all completed in a timely manner. More

Car repairs and service Jim Glover repaired our daughters vehicle with friendly, helpful staff. They made sure everything was completed to a high standard as affordable as po Jim Glover repaired our daughters vehicle with friendly, helpful staff. They made sure everything was completed to a high standard as affordable as possible. I appreciated their communication with me as the repairs we being made so I always knew the time line for completion. More

Great service dept was helpful, and very friendly, Brooklynn Parsons did a great job. Had the courtesy shuttle take me home, a very nice gentleman. Would re service dept was helpful, and very friendly, Brooklynn Parsons did a great job. Had the courtesy shuttle take me home, a very nice gentleman. Would recommend them. More

Amazing Service After The Sale Jim Glover is the ONLY place I will take my Jeep to for service. I have received 5 star customer service from the entire staff every visit. Jim Glover is the ONLY place I will take my Jeep to for service. I have received 5 star customer service from the entire staff every visit. More

Oil change service They did a great job in a timely manner servicing my vehicle and my wife said they were friendly people l will be back when my van needs servicing aga They did a great job in a timely manner servicing my vehicle and my wife said they were friendly people l will be back when my van needs servicing again More

Very accommodating Brooklyn was amazing to work with. Had recall work to be done. And was able to accommodate my schedule . I would reccomend service dept to others. Brooklyn was amazing to work with. Had recall work to be done. And was able to accommodate my schedule . I would reccomend service dept to others. More

Painless Quick efficient service with great shuttle service. Trevor in service was very knowledgeable and applied cupons to save me money. Ted the shuttle drve Quick efficient service with great shuttle service. Trevor in service was very knowledgeable and applied cupons to save me money. Ted the shuttle drver quite pleasrnt. More