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Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center
Owasso, OK
446 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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446 Reviews of Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center
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June 28, 2018
Blown Engine I called Jim Glover on a Saturday morning letting them know my Jeep was being towed to them. Trevor was my Service Manager. We hoped for a quick fix a I called Jim Glover on a Saturday morning letting them know my Jeep was being towed to them. Trevor was my Service Manager. We hoped for a quick fix as we planned to go boating and the Jeep is our tow vehicle. Trevor said he would give it his best shot to get us rolling. Impatient I called back around noon and an advisor told me it would be middle of the week, I was like let me talk to this Trevor guy. Well I got ahold of him and he not only did what he said but had a diagnosis for me, Dropped a couple cylinders among a few other things. I told Trevor i’d Built my first engine at 14 plus many more so no need to be anything but blunt as I understand terms. He articulates extremely well at a very technical level. I chose to put a set of heads on it gambling the piston was fine, procured them and he even had them picked up as I was out of town. Every step of the way he communicated exactly what is going on and managed me very well when asking your mechanics to do some things not commonly requested, it truly was his goal to get us to resolution. I manage service managers, techs and mechanics with a staff of 40, Trevor is a Gold Star Employee and represents Jim Glover at the highest level. Culture is a hard category to create in the work place, looks like to me Gold Service is the culture in the shop at Jim Glover and I bet it does not stop there. Sales are great, but techs are your backbone, thanks a Million Trevor and Jim Glover Service Team in Owasso Ok. Curtis McCain More
by Blown Hemi
Employees Worked With
Trevor in Service
Helpful April 09, 2018
Excellent experience with the service department. We bought a vehicle from Jim Glover Owasso and had agreed upon some work to be done to the vehicle upon purchase. After some initial scheduling diffic We bought a vehicle from Jim Glover Owasso and had agreed upon some work to be done to the vehicle upon purchase. After some initial scheduling difficulties we were able to get together and get the work done. Tyler and TJ kept me informed throughout the process, found me a loaner and got things done in a timely and efficient fashion. Would absolutely not hesitate to work with those gentlemen again. More
by Seth
April 06, 2018
Awesome Service The service was great. My vehicle was ready sooner than expected. The 3 things i needed done were done. Friendly service and job will done. The service was great. My vehicle was ready sooner than expected. The 3 things i needed done were done. Friendly service and job will done. More
by Lmh0937
Employees Worked With
Danny Jones
February 10, 2018
Still no call back. I wish I could do 5 stars! I called Dec 12 to get my jeep in. Have called and talked with several managers in the service department and others. They I wish I could do 5 stars! I called Dec 12 to get my jeep in. Have called and talked with several managers in the service department and others. They didn’t have a loaner vehicle. Understandable, but it’s now February and I still haven’t heard from anyone. Not even a sorry. My family all live in that area, all have dodges and jeeps. They said “let me know.” Wish I could say something positive. Called Melton in Claremore and within a week my jeep was fixed. More
by Lacy_1522
Employees Worked With
No names.
February 05, 2018
Great Service Department I have had three vehicles over at Jim Glover in Owasso for service. Everything was taken care of and exceeded my expectations. My service advisor was I have had three vehicles over at Jim Glover in Owasso for service. Everything was taken care of and exceeded my expectations. My service advisor was Trevor, he is extremely knowledgeable and gets it handled. He always followed up on progress, cost of my repairs as well as remembering who I was and my name when I called. The techs that worked on my vehicles also did a fantastic job, true professionals. I have never really been impressed with big dealer service centers based on past experience, but Glover has some great people in Owasso that actually care about you and getting your vehicle fixed right. More
by CChase
Employees Worked With
Trevor Fuhrman
October 06, 2017
Great Guy Brandon Fountain is a great guy if you need someone to help you get into a new car I’d refer Brandon Fountain. He can pretty much try to get you in an Brandon Fountain is a great guy if you need someone to help you get into a new car I’d refer Brandon Fountain. He can pretty much try to get you in anything possible that you are looking for! More
by HilaryL
Employees Worked With
Brandon Fountain
