Jim Glover Dodge Chrysler Jeep Ram Fiat - Service Center

Totally Dishonest Service Department I had taken my 2017 Chrysler to Jim Glover for oil changes and had no trouble. On June 18, 2018, I took the vehicle in because of a mysterious overhea I had taken my 2017 Chrysler to Jim Glover for oil changes and had no trouble. On June 18, 2018, I took the vehicle in because of a mysterious overheating issue. I was informed by the service rep. Kyle that the car had a broken motor mount, water pump and radiator. He gave me an estimate of over $1600.00. He asked if I had run over something in the road. I was not aware of any impact. I took the vehicle to another shop for a second opinion and was told of more extensive damage. My wife then informed me of a situation in which she ran into a ditch and at an intersection and the bottom of the car bounced off of the pavement. I called Jim Glove back and spoke to Kyle who told me that they would reevaluate the vehicle. I opened a claim with my insurance company. When I arrived at Jim Glover with my vehicle two days later, Kyle was no longer at the dealership and I got a rep named Trevor. Trevor was very dismissive and seemed less than concerned about my problems and told me that Jim Glover does not save estimates that they give the customer and that it would be a weak before anyone looked at the vehicle. I explained the situation and told him that I wanted to know what was going on with the vehicle before the insurance company looked at it. Well, I did not get a full estimate or evaluation and, according to the insurance company, Trevor told them about troubles with my car that were inaccurate and untrue. He told them that my car multiple problems for a long time and that there was no sign of damage. The insurance took his information and denied my claim explaining that much of their decision was due to the information gained from Jim Glover. I made multiple attempts to speak to someone Jim Glover and the service manager T.J. was defensive and denied that Trevor ever spoke to the insurance company. When I finally had to tow my vehicle back to my home, T.J. could not even find my vehicle on the lot. When he finally did find it, he would not pull it out for the tow truck because he did not want to be responsible for any thing wrong with it. Over all, this is the most dishonest, arrogant and hypocritical dealer in Tulsa. By the way, Kyle had tried to connect me with Mario the sales manager to purchase a new vehicle and replace the one I had. If I could rate them a -10, I would. Don't believe any of the commercials that you see. I did leave a message for the G.M. but I never received a callback or acknowledgement from him. More

Excellent experience with the service department. We bought a vehicle from Jim Glover Owasso and had agreed upon some work to be done to the vehicle upon purchase. After some initial scheduling diffic We bought a vehicle from Jim Glover Owasso and had agreed upon some work to be done to the vehicle upon purchase. After some initial scheduling difficulties we were able to get together and get the work done. Tyler and TJ kept me informed throughout the process, found me a loaner and got things done in a timely and efficient fashion. Would absolutely not hesitate to work with those gentlemen again. More

Awesome Service The service was great. My vehicle was ready sooner than expected. The 3 things i needed done were done. Friendly service and job will done. The service was great. My vehicle was ready sooner than expected. The 3 things i needed done were done. Friendly service and job will done. More

Still no call back. I wish I could do 5 stars! I called Dec 12 to get my jeep in. Have called and talked with several managers in the service department and others. They I wish I could do 5 stars! I called Dec 12 to get my jeep in. Have called and talked with several managers in the service department and others. They didn’t have a loaner vehicle. Understandable, but it’s now February and I still haven’t heard from anyone. Not even a sorry. My family all live in that area, all have dodges and jeeps. They said “let me know.” Wish I could say something positive. Called Melton in Claremore and within a week my jeep was fixed. More

Great Service Department I have had three vehicles over at Jim Glover in Owasso for service. Everything was taken care of and exceeded my expectations. My service advisor was I have had three vehicles over at Jim Glover in Owasso for service. Everything was taken care of and exceeded my expectations. My service advisor was Trevor, he is extremely knowledgeable and gets it handled. He always followed up on progress, cost of my repairs as well as remembering who I was and my name when I called. The techs that worked on my vehicles also did a fantastic job, true professionals. I have never really been impressed with big dealer service centers based on past experience, but Glover has some great people in Owasso that actually care about you and getting your vehicle fixed right. More