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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,599 Reviews

1,599 Reviews of Jim Hudson Ford - Service Center

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June 16, 2023

Oil change and tire rotation was quick and easy. Matt was pleasant to work with as always More

by amycrowe100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Jorgenson and Jamie Hite
June 15, 2023

Very proffessional and makes sure all work is completed in a timely manner This the number one Ford dealer in the miflands More

by JOHNSAWVELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
June 14, 2023

The service advisor who helped me was incredibly helpful and professional. He truly minimized the hassle of having a second recall to repair on my Ford Bronco Sport. More

by BroncoBilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
December 31, 2022

Great service and a friendly environment. They were very knowledgeable of what I needed for my visit. More

by elderhollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jan 25, 2023 -

Jim Hudson Ford responded

We are so glad to hear this! We appreciate you!

April 23, 2022

Worst service and professionalism one could expect. There is one person worth dealing with there, the rest are aweful and I have not been treated with less respect or courtesy. Very disappointed give More

by bfrazier1010
Recommend Dealer
No
Employees Worked With
Bob
Apr 27, 2022 -

Jim Hudson Ford responded

We are sincerely sorry for any inconvenience you faced. We take customer satisfaction seriously, and we are disappointed if you did not experience that amongst the entire team. In an effort to better understand the situation, we would appreciate an opportunity to speak with you about this matter. Please reach out to Shannon Stockton, Customer Relations Manager, via email at sstockton@jimhudson.com.

January 26, 2022

Excellent service department. They kept me posted on progress on vehicle repair and had it finished in a timely manner. More

by rwalters8
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allen Cureton
Jan 26, 2022 -

Jim Hudson Ford responded

We appreciate your great rating! If there is any further way we can assist, do not hesitate to reach out.

January 18, 2022

The only improvement I can see is that one hour and 45 minutes seems to be overly long for an oil change and tire rotation. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Risner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrell Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernesto Alvarez
Jan 26, 2022 -

Jim Hudson Ford responded

Thanks for the 5-star rating! We appreciate your business.

January 06, 2022

Easy to deal with and prompt service. Convenient to where I live. Bought vehicle there. More

by Berkles1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris thompson
Jan 11, 2022 -

Jim Hudson Ford responded

We appreciate your great rating! If there is any further way we can assist, do not hesitate to reach out.

December 30, 2021

The gentleman who tended to me can handle my business from now on. He was stellar and most importantly, he was not offensive or condescending. Too many times at dealerships, I've had uncouth money-hung More

by rlaffoday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Jim Hudson Ford responded

We are so pleased to hear about your great service experience at our dealership. We would greatly appreciate it if your star rating could reflect that. If there is anything further we can do to assist you, please let us know!

December 30, 2021

We showed up last minute to have a nail in tire fixed and service team was very accommodating. Additionally needed tire pressure adjusted on another vehicle and the team immediately addressed. Will definitel More

by jflorio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Jorgensen
Jan 03, 2022 -

Jim Hudson Ford responded

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

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