Jim Hudson Ford - Service Center

Samantha helped me get an appointment at the last minute because of a bad tire. Alan kept me informed while my truck was being worked on. I has very pleased with the whole visit. because of a bad tire. Alan kept me informed while my truck was being worked on. I has very pleased with the whole visit. More

Everyone was very professional & kept me informed of where we were time wise to when my car would be ready. where we were time wise to when my car would be ready. More

I brought in my wife’s car for an oil change and to fix the radio. They did a reset that didn’t fix it, I bring it back. I was told the diagnostics to find the problem was $200-250 and covered labor. I was the radio. They did a reset that didn’t fix it, I bring it back. I was told the diagnostics to find the problem was $200-250 and covered labor. I was then told the part to fix it was $300-$400. Total so far less than $650. Then that part didn’t fix it. Then the next part they need to replace is $400-$500. So now they wanted $1250. I promise my math isn’t wrong, they continued to increase labor costs. I was upset with them to the point they did a deal for me, both parts/labor/diagnostics “all in” for $800. I had to prepay them, but then to get them to finish the job I had to open a BBB complainant against them, in which they have many. I was promised the repair, an oil change and some refunded labor costs due to their inefficiency with internal communications. I went in, they wanted another $430 because one part wasn’t listed on the previous invoice of the “all in” deal. They then decided to wave that part cost. They didn’t do an oil change and said I lied about prepaying, no refund on labor. All of this took 16 weeks and 5 days. More

Service manager, Chris Thompson, was friendly and explained everything so I knew what to expect. explained everything so I knew what to expect. More

I eas pleasantly surprised with greeting and attention that was immediately paid to me, I was directed into the repair station and promptly greeted by the lady driving my car out and the Technician( Alle that was immediately paid to me, I was directed into the repair station and promptly greeted by the lady driving my car out and the Technician( Allen) in charge of my car’s service. I admit my previous experience wasn’t very favorable and had avoided this location. I prayed and came to Jim Hudson Ford with my Ford, I have been to Toyota for my oil changed but service wasn’t alway good! I was told that any Jim Hudson could service my vehicle and Toyota was closest, but didn’t give me or my Ford Edge the best service! Allen was kind and professional and saw to my car and took time to see if I needed. Anything as well! More

Matt could not have been more helpful. I can not stress enough what a pleasure it was to meet and work with Matt. enough what a pleasure it was to meet and work with Matt. More

I was pleased that Bob Hargrave managed to fit me in for an "emergency" tire replacement at the last minute! an "emergency" tire replacement at the last minute! More

We bought our F-150 at Jim Hudson and have had all the services done there. We have been very happy with the service department. Our last service involved the check engine light. After diagnosing the prob services done there. We have been very happy with the service department. Our last service involved the check engine light. After diagnosing the problem and making the repair my husband was told it was not covered under our extended warranty so he paid the bill and left. I called the dealership and spoke with Nick who was attentive and helpful. He told me he would check into the problem and call me back. He was a man of him word. He went over and above in his effort to make sure we were satisfied. We are very pleased with Jim Hudson and they will continue to receive our business. If you have a problem call them. They are willing to listen and try to help. More

I was able to get a quick and convenient appointment. The service writer, Sean, was great. It took less than an hour to complete my service. service writer, Sean, was great. It took less than an hour to complete my service. More

Jim Hudson's service department at the Lexington, SC location has always been very prompt, courteous, and efficient. I always bring my car here for oil change and check-ups. location has always been very prompt, courteous, and efficient. I always bring my car here for oil change and check-ups. More