Jim Hudson Ford - Service Center

Service department very helpful and tended to my truck in a professional way .Also had my 200 F-350 dually in for warranty repair. took roughly 4 weeks to complete that warranty repair but i completely under a professional way .Also had my 200 F-350 dually in for warranty repair. took roughly 4 weeks to complete that warranty repair but i completely understand because i am a service advisor myself. Thanks to all who handled both of my trucks. Thanks Joe Denny More

I was very impressed from start to finish, though it would have been a bit more helpful to have more details regarding my key fob replacement. But, I understood enough! However, all in all, I was deligh would have been a bit more helpful to have more details regarding my key fob replacement. But, I understood enough! However, all in all, I was delighted with the service and demeanor of everyone I passed along the way to offer assistance., as I made my way to the correct department. "Ms Carrie", who scheduled my appointment, was wonderful to talk and gave me good info, and was able to keep me informed. I enjoyed her! Mr Allen Cureton deserves a special mention, as he was very helpful, knowledgeable, very patient, and courteous and was quite informative along the way. He has a special talent with this job and I never felt pushed or pressured to do anything. I liked his approach to the whole process and how he treated my "just making a key fob" with utmost care. And, thanks for the water! More

Chris Thompson was (always is) very helpful and concerned with getting work done correctly. (why would you make me write 25 words when I can say what I want in 17?!) with getting work done correctly. (why would you make me write 25 words when I can say what I want in 17?!) More

Excellent service!! The new set up in the garage is great!! Easy to make appointment and was in and out very quick!!! Will continue to have my service done here!!!! great!! Easy to make appointment and was in and out very quick!!! Will continue to have my service done here!!!! More

Very good experience. The service was quick and Logan was friendly with offering services that were do but not pushy. I will be back in the future. was friendly with offering services that were do but not pushy. I will be back in the future. More

My vehicle was there for two full days to be diagnosed. Sadly, after I paid the diagnostic fee, there was still no diagnosis. I was only told that it didn’t fall under the recall, which was perfectly fine- Sadly, after I paid the diagnostic fee, there was still no diagnosis. I was only told that it didn’t fall under the recall, which was perfectly fine- but it was never diagnosed. It was merely determined that there was no abnormalities discovered after a less than two mile road test. I would’ve had a better experience just giving $200 to a stranger for no reason. More

Shane was really friendly and helpful. Fast work, did a really good job! Really appreciate the work done by Jim Hudson Ford. Waiting area was clean and really nice. Definitely recommend this place. really good job! Really appreciate the work done by Jim Hudson Ford. Waiting area was clean and really nice. Definitely recommend this place. More

Excellent staff & service. I have a new service home. I will buy my next car at Jim Hudson’s Ford. Great waiting area for customers. will buy my next car at Jim Hudson’s Ford. Great waiting area for customers. More

Put my 2019 Ford Escape in for service for warranty issue 4 May 2021. When I picked it up on 5 May 2021 was not given a receipt or explanation of repairs. Once I got in the car: heater was turned to hi issue 4 May 2021. When I picked it up on 5 May 2021 was not given a receipt or explanation of repairs. Once I got in the car: heater was turned to high, my key information was not as it was on turn in, radio was turned to an AM station. When I contacted General manager and informed him of situation he seemed slightly concerned. I also contacted my salesman and told him today's service experience will have an impact on my continued leasing or purchasing a Jim Hudson Ford in the future. No excuse for this extreme lack of service from Jim Hudson Ford. My scoring for this service will reflect low numbers. I have been with Hudson for over ten years. Time to find another car company. More

I was pleasantly greeted and taken care of when I arrived. I had an appointment and the car was ready within one hour. My service technician was excellent. arrived. I had an appointment and the car was ready within one hour. My service technician was excellent. More