Jim Hudson Ford - Service Center

I had called to make an appointment to have my CarPlay looked at. I brought my car in on Monday, July 8. I was told by Shawn it would be 4-5 days for it to be looked at. Okay, I was fine with that. Thursd looked at. I brought my car in on Monday, July 8. I was told by Shawn it would be 4-5 days for it to be looked at. Okay, I was fine with that. Thursday came, no phone call. So on Friday I called Shawn. My car hadn't even been looked at yet! Why was this not told to me on Monday when I dropped it off as a possibility?!? Nothing was said about the possibility of my car not being looked at when I dropped it off. When I asked why? The answer was "we are really backed up". This wasn't known on Monday?!? I have never had a bad experience at your dealership, but this one really irks me! More

As usual the Jim Hudson service department was responsive and thorough. They had my daughter on the road and safe for her long road trip ahead of schedule! Always ask for Shane, he’s the best! and thorough. They had my daughter on the road and safe for her long road trip ahead of schedule! Always ask for Shane, he’s the best! More

Took brand new truck in with only 300 miles for a vibration. I was told someone would call me Monday to arrange a courtesy truck while they inspected the truck. Never got a call and been waiting 3 da vibration. I was told someone would call me Monday to arrange a courtesy truck while they inspected the truck. Never got a call and been waiting 3 days now. The service guy was really good and explained things to me so it ain’t his fault. More

Everybody was very helpful and got me in and out in no time. Great experience time. Great experience More

The sales experience was great. Jaquan and his team were very easy to work with and buying process did not take long. The service after the sale has been very poor. The dealership Jaquan and his team were very easy to work with and buying process did not take long. The service after the sale has been very poor. The dealership was supposed to contact me to schedule an appointment to repair some small paint scratches and chips. My salesman has reached to check with me and has tried to help, but it has been over a week and still no contact from the service department. If you buy from this dealership just know the service after the sale is very poor. I would not recommend leaving the dealership with a purchased vehicle that has issues until they are corrected. You may never hear from them. More

Quick and efficient service with a friendly service agent, Chris Thompson. Really satisfied with our experience. agent, Chris Thompson. Really satisfied with our experience. More

Very professional, friendly and thorough service. The service writer listened carefully to my needs and provided me with the service I wanted. The service writer listened carefully to my needs and provided me with the service I wanted. More

Pretty gentle people and really nice services and good communication! Really good experience I really recommend it! communication! Really good experience I really recommend it! More

Everyone at the dealership were very friendly and helpful. I would purchase another vehicle from them. helpful. I would purchase another vehicle from them. More