Jim Hudson Ford - Service Center

Very good customer service. I was traveling on a Saturday through S.C. on a major highway & had an engine problem. I called this dealership & talked to the service manager, who told me their addres Saturday through S.C. on a major highway & had an engine problem. I called this dealership & talked to the service manager, who told me their address & to ask for him when I arrived, & they would take care of the problem. They checked out my engine---ordered the parts---on a Saturday afternoon---& did the repair in a few hours! I was so grateful for their help & quality of service. I was back on the highway late in the afternoon with a smoothly purring engine! Highly recommend this Ford dealership for service. More

I have dealt with Bob Hargrave during my last several service visits. He is very response to my questions and quickly reached out to me to resolve any questions or issues. I would prefer to continue to service visits. He is very response to my questions and quickly reached out to me to resolve any questions or issues. I would prefer to continue to deal with him for all future service visits. Separate from Bob, I received an unsolicited text from someone in the sales department who offered a quick evaluation of my vehicles value. Having just gone through an election cycle where I was bothered by a significant number of texts added to the spam texts I normally receive I am quite unhappy with receiving similar spam texts from Jim Hudson Ford. When I am interested in buying another vehicle I will initiate the contact. I would appreciate being taken off any such contact list that your dealership maintains. Thank you. Dan Murphy More

Bob did a great job of taking care of everything. I was in and out in a timely manner. Well informed of progress and the shuttle service is definitely a bonus! I am not sure of the quality of work at this in and out in a timely manner. Well informed of progress and the shuttle service is definitely a bonus! I am not sure of the quality of work at this time, it depends on if the random car alarms persist :/ so far, so good :) I however did not care for the sales department contacting me to try and sell me a replacement. I believe I would know how to get in touch with them had I been interested in a new vehicle. More

Great service and as always Shane keeps me informed of any work that my vehicle can use before it is done. It is always nice that he comes out and personally greets me. any work that my vehicle can use before it is done. It is always nice that he comes out and personally greets me. More

Shane did a great job at getting me in and out in a timely fashion. He explained everything clearly along with letting me know the expected price. Happens every time I visit. timely fashion. He explained everything clearly along with letting me know the expected price. Happens every time I visit. More

Excellent as always Bob H is the best. He is always very helpful and friendly. My son comes from Georgetown, SC to get his car serviced just because of Bob. helpful and friendly. My son comes from Georgetown, SC to get his car serviced just because of Bob. More

Brought in our 2011 Ford Fusion for service after a warning light came on. Loved the ease of scheduling an appointment online. Quick drop-off process & great communication throughout the repair process warning light came on. Loved the ease of scheduling an appointment online. Quick drop-off process & great communication throughout the repair process. Very pleased with the outcome and customer service we received. More

Outstanding service a always. My Lincoln was serviced and the time spent at the dealer waiting was quick and painless. I am bringing all my future work there now. the time spent at the dealer waiting was quick and painless. I am bringing all my future work there now. More

The staff was friendly and professional and the facilities were clean and well maintained. Water and caffeine drinks were available for all the customers and I enjoyed both! facilities were clean and well maintained. Water and caffeine drinks were available for all the customers and I enjoyed both! More

I received very good service, the wait time was not long, and everyone was professional and the facility was very clean with adequate social distancing. and everyone was professional and the facility was very clean with adequate social distancing. More