Jim Hudson Ford - Service Center

2017 Ford Raptor 2 recalls and scheduled maintenance Great experience with my first service. Had two recalls to deal with at the same time. One was a transmission pin so no easy/quick task. I planned Great experience with my first service. Had two recalls to deal with at the same time. One was a transmission pin so no easy/quick task. I planned to work out of the complementary workstation room that has plenty of wall jacks for me to hookup my laptop etc. While they thought it might take all day or even be an overnighter, I was in at 8:30am and out at 2:30pm. Long time, true, but like I said two recalls, one major, and the scheduled service. BTW - ordered Jimmy Johns for lunch and had it delivered so I was all set just as if I was working from home. More

service Provided loaner car since my car wasn't ready at end of the day. Bob says he will provide credit to cover for the $3 charge. Provided loaner car since my car wasn't ready at end of the day. Bob says he will provide credit to cover for the $3 charge. More

Great Service As usual, the service that I received Tuesday on my Mustang was superb! I appreciate their efficiency and professionalism. Bob Hargrave was very infor As usual, the service that I received Tuesday on my Mustang was superb! I appreciate their efficiency and professionalism. Bob Hargrave was very informative and made me feel comfortable during my wait. The work was completed very quickly. More

Great as always Have always had great service from the Hudson group. I have used Hudson group for many years and at each location I have had good quality service from Have always had great service from the Hudson group. I have used Hudson group for many years and at each location I have had good quality service from everyone I come in contact with. More

Great customer service My vehicle took longer than expected due to how busy they were. They apologized and compensated me for my time. Very professional and great customer s My vehicle took longer than expected due to how busy they were. They apologized and compensated me for my time. Very professional and great customer service. I was impressed. Will be back for my next service, thank you! More

Excellence I've not had the need to use a dealer for repair work on my truck. Since it was a recall, to the dealer I went. I was treated with respect and the rep I've not had the need to use a dealer for repair work on my truck. Since it was a recall, to the dealer I went. I was treated with respect and the repairs were done in a timely manner. More

Great service department Always have a great experience at Jim Hudson Ford service department. Bob Hargrave is the best service advisor! I pass 2 other Ford dealers so i fan g Always have a great experience at Jim Hudson Ford service department. Bob Hargrave is the best service advisor! I pass 2 other Ford dealers so i fan go to Jim Hudson. I won't go anywhere else!!! More

Friendly, efficient, courteous Received warm, friendly and courteous service. Wait was not long, and salesman informed me of what was needed and also quoted price before doing anyt Received warm, friendly and courteous service. Wait was not long, and salesman informed me of what was needed and also quoted price before doing anything. More

Making the Best of a Bad Situation The Jim Hudson Ford dealership in Lexington, SC, has done everything in its power to make the best of the terrible situation FOMOCO left their dealers The Jim Hudson Ford dealership in Lexington, SC, has done everything in its power to make the best of the terrible situation FOMOCO left their dealers stuck with when they released the 2012 Focus with the 6-speed dual clutch "automatic" transmission. Their mechanics and service reps have patiently worked through the protocol directed by those at FOMOCO HQ who never have to deal with disgusted customers making multiple trips for service to resolve an issue neither customer nor dealer should have had to deal with. It is a shame, too, because overall, the Focus has been a blast to drive...when the transmission was not shaking me out of my seat, making horrible noises, or making left turns a life-or death proposition while the tranny spun up and tried to decide whether or not to finally "catch" and pull me out of harms way. None of this is a reflection on the dealership or service department which have bent over backwards to maintain my loyalty. Jim Hudson and every other Ford dealer deserves better, Not to mention the cheap, plastic door latches which do what most plastic does when subjected to repeated blows: break. More

awesome service as always. I waited for my service of oil change tire rotation and recall they quickly got me in got back to me on items needed all service was done under the ti I waited for my service of oil change tire rotation and recall they quickly got me in got back to me on items needed all service was done under the time they quoted More