Jim Hudson Ford - Service Center

Disorganized? Service Department Second and last time bringing our vehicle for service to JH. After scheduling an appointment on their "convenient" online scheduler, including a det Second and last time bringing our vehicle for service to JH. After scheduling an appointment on their "convenient" online scheduler, including a detail list of issues and service request the car was dropped off on Friday before 9AM. When I dropped it off, 2 gentleman came out and greeted me, told me my "rep" was with another customer, took my name and number and my list. Later that afternoon, I called and waited on hold for almost 15 minutes to finally talk to my rep, Tony. He was not even aware my car was there as it was entered under the fleet company. Needless to say the car was not ready. Tony called the next morning explained that my car would be ready a little later. After 2 on Saturday, I go to get my car and well, we have to order a part. It is now Saturday close to 4PM and the car was returned with some of the issues resolved. We have to reschedule to come back (Not here) to get the rest of the services completed. One of the last and simplest request was to get the vehicle washed and cleaned which JH failed to accomplished. Tony, our service rep. was extremely apologetic and as helpful as he could be, but there seemed to be a lack of communication between the online system and the service reps. I am very busy and it seemed like I had to remember the "list" several times and repeat it. Only to leave with the main purpose (my 50K service) not completed. I have noticed the lack of survey after the service, but perhaps that would increase the attention to detail. Misc: $14.16 Parts: $24.98 Tax: $2.74 LABOR: $166.43 TIME WASTED: Priceless! "Experience it TWICE and you will definitely NEVER FORGET IT" More

The worst dealership ever!!!! I took my 650 in for three problems. A vibration at 60 - 65 . A noise from the front suspension . The turning signals stop working . The first time I I took my 650 in for three problems. A vibration at 60 - 65 . A noise from the front suspension . The turning signals stop working . The first time I took it to them they had it for 4 weeks. The service manger would not answer the phone or call and give me updates. Finally he called me and told me the mechanic had26 hrs labor and I owed them 3000.00. They had not fixed any thing and said that was to find the problem. He said that my tires was out of round. They could not find a problem with the turning signals or the suspension . I picked my truck up from them and went straight to the tire store and had 4 tires put on it. It did not fix the problem!! So I called ford and got a case open to see if they could help. I had to take it back to jim hudson because they are the only certified truck store in Columbia . I was told they was going to get right on it by the ford rep and they had a plan of action for the repairs. Needless to say the service manger called me back and said they would need it a additional 2 weeks or longer for repairs and they had no plan of action. At this point I am so up set I called Jim Hudson him self . He was the most unfriendly man I have ever talk to! He told me if I did not like it take my truck some where else. Jim Hudson commercial say "that you want ever for get the experience "!!!!!!! That is so so true I will never buy a ford again or recommend Jim Hudson . So thank you Jim Hudson for showing me how little you do care about your customer!!! P.S. Congrats ford I just canceled my order for 2 new 650 . So ford you can thank Jim Hudson for losing you 220,000.00 dollar sell!!!!!!! More

Service I am very satisfied with the service I received. I went in with a problem with my lift gate on my 2009 Ford Escape. It was checked and determined t I am very satisfied with the service I received. I went in with a problem with my lift gate on my 2009 Ford Escape. It was checked and determined that the door switch needed replacing. I had bought a extended warranty when I bought the car and everything was taken of. I am very satisfied. The service gentleman that helped me (Bob) was very helpful and curteous. Thanks More

Bob is absolutely wonderful. He worked with us to determine what the problem was with our car. He is very professional, caring, and maintains communication with the customer throughout the process. determine what the problem was with our car. He is very professional, caring, and maintains communication with the customer throughout the process. I could not be more please with this dealership. Ernesto Alvarez continued to help us beyond the sale. He is the best salesman we have ever had the opportunity of working with. Joe PIetrobono is so accommodating, and customer service is his number one priority. We have felt like we are part of a family. Jim Hudson is so right..."Experience it once, and you'll never forget it." We've purchased three vehicles from them since 2011, and I will ONLY purchase a vehicle from Jim Hudson Ford. More

I have a 2005 mustang GT that had an Idle problem. Took I have a 2005 mustang GT that had an Idle problem. Took it to dealer and was informed PCM and throttle body were bad. They said a new one was not av I have a 2005 mustang GT that had an Idle problem. Took it to dealer and was informed PCM and throttle body were bad. They said a new one was not available(PCM) and they would have the old one re-built. Waited over 2 wks for PCM. Installed PCM and Throttle body. The idle was better but the reverse lights came on and the cruise would not work. Never had that problem before. Took it back the same day. I was told the problem was a smart junction box (another $500.00) They changed the box but the problem with reverse lights and inoperative cruise was still there. Over a week went by and I called for status and was informed PCM was bad again. This is a PCM that had just been rebuilt by "Car Care" After almost 2 mos of down time they propose to send PCM back (again) for repairs. I really don't know who/what to believe. If the PCM was bad a second time then why the smart junction box? To say I am disapointed is an understatement. More

Wife went to dealership to get service work while I was temporarily out-of-town. She knows nothing about cars & authorized the repair. Was charged a ridiculous labor charge on a very quick repair. Feel lik temporarily out-of-town. She knows nothing about cars & authorized the repair. Was charged a ridiculous labor charge on a very quick repair. Feel like they totally took advantage of her lack of knowledge. I own two Fords, live 3 miles away & will never return. More

Took my used 2010 Ford Focus in for an oil changed, they found a minor oil leak anbd took care of it. Jason Crapps handled the paper work, keep me informed with what the mechanic was doing. The reason for t found a minor oil leak anbd took care of it. Jason Crapps handled the paper work, keep me informed with what the mechanic was doing. The reason for this rating is to recognise great service performed by Jason, the mechanic and Jim Hudsen Service Department by this satisfied custumer. thank you Jason. More