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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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March 21, 2024

I took my car in for the 60,000 maintence service. They were professional and provided excellent service. The experience was prompt and easy. My lincoln is overall happy! More

by SEWUNIQUE2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 25, 2024 -

Jim Hudson Ford responded

Thank you for sharing your positive experience with us! We are glad to hear that you were satisfied with the service provided during your 60,000 maintenance appointment. We strive to provide professional and efficient service to all of our customers. We appreciate your feedback and look forward to serving you and your Lincoln in the future.

March 21, 2024

Used the mobile service to come to my work to fix a recalled item on my truck. Communication was great, technician was friendly and knowledgable, and the service was convenient. More

by RKWFOLLETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Mar 25, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are glad to hear that our mobile service was able to provide you with a convenient and hassle-free experience. Our team strives to provide excellent communication and knowledgeable technicians to ensure a smooth and efficient service. We appreciate your business and hope to assist you again in the future.

March 21, 2024

It was very good. The technician was very good at answering my questions and explaining things about my truck to me. More

by FIDO7793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service person that came to my house.
Mar 25, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We are glad to hear that our technician was able to provide you with excellent service and answer all of your questions. We strive to ensure that our customers feel informed and satisfied with their experience. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing our services!

March 20, 2024

Great service as always. Quick in and out. Matt Jorgensen was great as always. He listened to all I need done. More

by amycrowe100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Jorgensen and Jamie Hite
Mar 21, 2024 -

Jim Hudson Ford responded

Thank you for your positive feedback! We're glad to hear that you had a great experience with Matt and that your needs were met efficiently. We appreciate your continued support and look forward to serving you again in the future.

March 20, 2024

Efficient friendly professional timely Enough said any more words are just filler Xxx xxx xxx xx More

by JTYLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Jim Hudson Ford responded

Thank you for your kind words! We strive to provide efficient, friendly, and professional service in a timely manner. Your feedback is greatly appreciated.

March 20, 2024

Jeff was very pleasant to work with! It was nice to work with a group of people opposed to sales people. More

by LEIGH.PARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Jim Hudson Ford responded

Thank you for your kind words! We strive to provide a positive and collaborative experience for our clients. We appreciate your feedback and look forward to working with you again in the future.

March 20, 2024

Chris was great to work with on getting my F-150 serviced in a timely, professional manner. The Jim Hudson service department has been great to work with. I did not purchase my vehicle from Jim Hudson, but I More

by griffins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Jim Hudson Ford responded

Thank you for sharing your positive experience with Chris and the Jim Hudson service department. We are thrilled to hear that you were treated with professionalism and in a timely manner. It's great to know that even though you didn't purchase your vehicle from Jim Hudson, you still received excellent service. We look forward to assisting you with any future vehicle purchases. Thank you for choosing Jim Hudson!

March 19, 2024

Buying experience was fine and fast. However, the service department is awful. No transparency, no documentation. I’m still waiting for a receipt for the mobile service work done on my t More

by jleieritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Mar 21, 2024 -

Jim Hudson Ford responded

Thank you for bringing your experience with our dealership to our attention. We sincerely apologize for any inconvenience or frustration you've experienced. Ensuring that our customers receive timely and accurate service is of utmost importance to us, and we regret that we fell short of meeting your expectations in this instance. To investigate the matter further, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

March 18, 2024

Russell did the service on my truck. He did a wonderful job! He explained what he was doing, was very professional, courteous, and this was an all around great experience. More

by Renee.shealy29169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
Mar 19, 2024 -

Jim Hudson Ford responded

Thank you for sharing your positive experience with Russell's service on your truck! We are thrilled to hear that he provided excellent service and made sure to explain everything thoroughly. We appreciate your feedback and look forward to serving you again in the future.

March 18, 2024

Mr. Cook made the entire process very easy and quick. I told him what I was looking for and within no time at all I was in my new truck! More

by danlee3753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Cook
Mar 19, 2024 -

Jim Hudson Ford responded

Thank you for sharing your positive experience with Mr. Cook! We are thrilled to hear that he was able to make the process easy and quick for you. Enjoy your new truck!

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