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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,598 Reviews

1,598 Reviews of Jim Hudson Ford - Service Center

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January 24, 2024

Bob has treated me well over the years. That's all you should need to know. More

by tomstahl_66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2024 -

Jim Hudson Ford responded

We're thrilled to hear about your outstanding service experience at our dealership with Bob. If there's anything else we can do to assist you, please feel free to let us know!

January 23, 2024

I had a routine service visit and also had 4 new tires installed on my 2022 F 150. As always every employee was extremely customer oriented in a positive way, the facility was neat and clean and the servi More

by FJRSHADYGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Jorgenson -
Jan 24, 2024 -

Jim Hudson Ford responded

We are genuinely delighted to hear about the exceptional experience you had at our dealership! Your choice to share your feedback is deeply appreciated, and we highly value your input.

January 22, 2024

Every time I have service performed on my truck, for something as simple as a scheduled oil change or to have the entry strip on my drivers door replaced, I’m there from 1 1/2 to 3 hours. Having only o More

by RETMASSGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Jim Hudson Ford responded

Thank you for taking the time to share your feedback with us regarding your recent service experiences. We appreciate your continued trust in our dealership and understand your concerns about the service and communication. We sincerely apologize for any inconvenience caused by the extended wait times during your service appointments. Please contact Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com to discuss the matter further.

January 22, 2024

Shane did an excellent job of communicating the issue with our car. I left a message for Jeff in sales to return my call to answer a question concerning the car warranty I purchased but he never returned More

by rlstabler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane
Jan 24, 2024 -

Jim Hudson Ford responded

Thank you for providing feedback on your excellent experience with Shane! We're thrilled that they could guarantee a seamless experience for you. If you ever require assistance in the future, don't hesitate to reach out to us.

January 21, 2024

Great communication. I requested a certain tire set and they obliged without hesitation. Thank you! More

by MATT.COTE91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Hudson Ford responded

We sincerely value your positive review. If you have any future needs, feel free to reach out to us anytime!

January 20, 2024

Speedy service, professional and knowledgeable staff, very nice waiting area made the experience very pleasant. More

by MRJIM2K8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carri Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Freeman
Jan 22, 2024 -

Jim Hudson Ford responded

Your positive feedback about your dealership experience is sincerely valued by us.

January 20, 2024

Chris Thompson, service advisor, is outstanding and the reason I consider using Jim Hudson. Chris is thorough and anticipates my needs. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Hudson Ford responded

Thank you for providing feedback on your excellent experience with Chris! We're thrilled that they could guarantee a seamless experience for you. If you ever require assistance in the future, don't hesitate to reach out to us.

January 20, 2024

Everything was great I really appreciate the service that was provided to me. They were so awesome More

by LEONDAVIS99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
Jan 22, 2024 -

Jim Hudson Ford responded

We're delighted to learn that! Thank you for taking the time to inform us. Your feedback is greatly appreciated.

January 20, 2024

Service dept satisfactory; tire pressure wasn’t accurately measured or adjusted during tire rotation and balance; More

by HUTTOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremain Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Hudson Ford responded

We are genuinely delighted to hear about the exceptional experience you had at our dealership! Your choice to share your feedback is deeply appreciated, and we highly value your input.

January 19, 2024

Chris Weaver did a great job. Good explanations, prompt responses and attentive to his customers More

by BRETTGRIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Jim Hudson Ford responded

Your exceptional review genuinely thrills us! Learning about your experience with Chris and our team brings immense joy. If you ever need anything, please feel free to reach out without hesitation.

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