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Jim Hudson Ford - Service Center

Lexington, SC

4.7
1,599 Reviews

1,599 Reviews of Jim Hudson Ford - Service Center

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July 01, 2023

Truck was completed on time with added service/parts. Completed, clean, and professional service done More

by LTDRAWDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Drawdy
July 01, 2023

Shane was great at helping me with a brand new tire. The only problem I have is when I bring my expedition in and if it has to stay for a few days the service department never has big enough SUV in ret More

by kellyharmon8120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrell Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane
July 01, 2023

Always satisfied with the service department at this dealership in Lexington S.C. Paul and Greg are super. More

by Robalo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2023

As always my service is fast and support is always professional. I loved learning about mobile service, something I plan to utilize next time. More

by LYNNOWENSCOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hargrave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2023

Loved our sales person, Jim Agard! ! He's fantastic!! this is vehicle #2 for us w/in 2 months, all b/c of his professionalism & personality! he isn't a pushy sales person, he is More

by sydniblu
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Agard
June 30, 2023

Friendly warm honest encouraging supportive empathetic group of people with customers best interest seems to be their first concern. More

by LCURRY2009
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jack and jade
June 30, 2023

Finance man Jeff plainly lied Of coarse I should have read papers , No worries I refinanced with in a few days More

by bclonts
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Dawkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2023 -

Jim Hudson Ford responded

We apologize wholeheartedly for the regrettable experience you encountered at our dealership. Ensuring customer satisfaction is our top priority, and we highly value your feedback. To promptly resolve this matter, please reach out to Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com

June 30, 2023

My service advisor, Chris Weaver was friendly and always helpful with my truck issues. He offered help and advise that was good. More

by eddiecrim66
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris Weaver
June 30, 2023

My truck was dropped off on Thursday evening. Bob notified me it had arrived. Heard nothing from him by Tuesday. Called and left message. No return call. Was leaving message on Wednesday an More

by Arubajoy50
Service Time
Recommend Dealer
No
Employees Worked With
Bob in service
Aug 09, 2023 -

Jim Hudson Ford responded

Thank you for bringing this matter to our attention. Your feedback is highly valued as we continuously strive for improvement. To discuss your experience further, please feel free to contact Customer Relations Manager, Carri Watkins, via email at cwatkins@jimhudson.com. We are eager to address any concerns you may have.

June 30, 2023

My scheduled service was performed on time and the waiting time was not long at all. More

by boonezai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Dawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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