Jim Hudson Lexus - Service Center

Lexus GX 460 Airbag Replacement Susan in the Columbia Lexus service department was fantastic! She returned my call as promised and followed up when the airbag recall part did not ar Susan in the Columbia Lexus service department was fantastic! She returned my call as promised and followed up when the airbag recall part did not arrive as expected due to it being on back order. Great customer service Susan. Also, Shaun was very helpful and attentive during the service visit. In vast contrast, my experience with the Charleston Lexus dealership was a big disappointment and that is why I chose to go to Columbia. After having made an appointment in Charleston a week prior to my scheduled visit, I received a message that the appointment was cancelled due to their computer system being down. I immediately called to make another appointment and was told someone would call me back which never happened. When I made another attempt to schedule an appointment, I was told it would be at least another week before I could be rescheduled. I would not recommend the Charleston Lexus dealership. Poor customer service and follow-up. More

Check Engine Alert My husband and I are always treated so special when we visit Jim Hudson Lexus. The customer service is one of their greatest qualities. The check engi My husband and I are always treated so special when we visit Jim Hudson Lexus. The customer service is one of their greatest qualities. The check engine light alerted on our 2017 Lexus and we were contacted by the service center to schedule an appointment before we could call them. Amazing! I love the safety features on my car and more so now the alert features. Jim Hudson Lexus always treats us well. More

First service Noise right after purchase. Brought in to get fixed at service department. All there friendly and helpful. My salesman came out to be sure I was taken Noise right after purchase. Brought in to get fixed at service department. All there friendly and helpful. My salesman came out to be sure I was taken care of. More

Excellent customer services in every regards. My services advisor was very helpful and explained my car status with me. He also gave me option on how to resolve my current car concerns. My services advisor was very helpful and explained my car status with me. He also gave me option on how to resolve my current car concerns. More

First class experience! First class service from Jay McDuffie. I would recommend him as the service advisor of choice each and every time I visit the dealership Thanks, First class service from Jay McDuffie. I would recommend him as the service advisor of choice each and every time I visit the dealership Thanks, Chris Bass More

Excellent Customer Service My alternator went out and left me stranded on my way to Atlanta for the weekend last Friday afternoon. The emergency flashers would not even work. My alternator went out and left me stranded on my way to Atlanta for the weekend last Friday afternoon. The emergency flashers would not even work. I have had my Lexus in to the maintenance dept several months ago and the alternator checked out but I have had to have my Interstate battery replaced 3 maybe 4 times over the last several years. Lexus seemed to be puzzled that my batteries were not lasting very long which makes me suspicious the alternator was draining the batteries all along. I received a new battery this time without a charge. That's the sorry on the car...now about the service department. Everyone in the maintenance department was so helpful and knowledgeable. I appreciated that they found me a loaner car on a late Friday afternoon. Jim Hudson has a topnotch service department and excellent customer service. Shaun was excellent to work. Thank you for fixing my car in a very speedy fashion. More

Oil change and a once over for our 203,000 mile IS250. Excellent service, great people dealing with the customers make going for service stress free and relaxing. First time dealing with Shaun. Always a go Excellent service, great people dealing with the customers make going for service stress free and relaxing. First time dealing with Shaun. Always a good experience... More

Service Technician was excellent (Jay) My October 31,2017 experience was excellent. The technician was courteous and knowledgable. However, my September 7 experience was terrible. The techn My October 31,2017 experience was excellent. The technician was courteous and knowledgable. However, my September 7 experience was terrible. The technician was rude and did not appear to know what he was doing or talking about. I left and took my vehicle to another dealership. This was the first "bad" experience I have had with this dealership. More

Very calm and pleasant experience Because I am a long standing customer with this dealership, so that in itself speaks for why such a review.And very familiar with employees who have w Because I am a long standing customer with this dealership, so that in itself speaks for why such a review.And very familiar with employees who have worked there many years. More

Servive to my 2015 Lexus GS 350 F-Sport I was well please with the customer service I received from Mr. Shaun Crosier. He was very polite and well mannered. We engaged in conversation about I was well please with the customer service I received from Mr. Shaun Crosier. He was very polite and well mannered. We engaged in conversation about service available then my hometown Pomaria. He was very knowledgeable of the mechanical aspects associated with the 50,000 mile service. I plan allow Shaun to assist me on the next visit. I enjoyed this visit. Thanks More