Jim Hudson Toyota

Oil Change and a flat tire After hearing that I had dropped off my Toyota truck to Jim Hudson Toyota a co-worker informed me that he felt their Service Department was unworthy o After hearing that I had dropped off my Toyota truck to Jim Hudson Toyota a co-worker informed me that he felt their Service Department was unworthy of his trust. That He had dropped off his vehicle for service including an oil change. When he returned to pick up the vehicle he noticed his bill did not include an oil change. Requesting one again they took the vehicle back out of site for approximately 10 minutes. They then brought the vehicle back to the front informing him that his oil was now changed. He felt strongly that there was no way an oil change could be performed in that amount of time. To which they replied that it had indeed been changed and billed him for the service. He said he would never return there again because of this. With this in mind I returned to the dealership to retrieve my vehicle that was in for scheduled maintenance that was free as part of the sales agreement. My truck keys were dropped it the key box early in the morning and I was told when I called to check on the vehicle that my keys were just found jammed in the top of the Key Drop box and had not been serviced yet. They then added that it would be ready for pick-up that evening without delay. I was contacted later by the service department and informed that a screw had been discovered in my tire and that it was leaking air. And that this was discovered while lifting the vehicle up for servicing. When I delivered the vehicle to the dealership no pressure loss was indicated on any of my tires. And it sat in their lot for over 10 hours with no loss of pressure only to start leaking air when the truck was lifted? And they wanted my permission to repair the tire to which I felt I had no real choice if I wanted to get it back that evening. So I agreed. It cost me 26.00 dollars for the dealership to fix my supposed flat. In other words I purchased a vehicle from them for in excess of 50,000 dollars them only to have them gouged me 26.00 dollars for a flat tire that may or may not have been fictitious. When just down the road Discount Tire offers this service for FREE! To anyone off the street NO CHARGE! Oh but wait I have a service agreement with Toyota and a Life Time Power Train Warranty that requires I return to a dealership for free periodic service for the first 60,000 miles to maintain the warranty. My solution is to not return to this Toyota Dealer in the hope that the others are more trust worthy and perhaps less greedy. More

2015 Servicing I had an appointment & they were ready for me. Everyone who works there stopped to ask if they could help. The facility was very clean. It is nice hav I had an appointment & they were ready for me. Everyone who works there stopped to ask if they could help. The facility was very clean. It is nice having the snack bar also. More

Awesome Service The service department did an awesome job this week. 140,000 mile check, oil change, tire repair, change filters, and I was headed back to work. Danny The service department did an awesome job this week. 140,000 mile check, oil change, tire repair, change filters, and I was headed back to work. Danny always does a fabulous job keeping me informed of how the progress is going and the actual service technicians do top quality work. Thank you for keeping me safe on the highway. Thank you to the staff in the cafe for the great lunch. More

JIm Hudson is top notch, from top to bottom! I brought my 2014 Prius V for 30,000 mile service (previously put 65,000 miles on a 2012 Prius V, and 140,000 miles on a 2007 Prius, all serviced here I brought my 2014 Prius V for 30,000 mile service (previously put 65,000 miles on a 2012 Prius V, and 140,000 miles on a 2007 Prius, all serviced here). I have been VERY impressed with Jim Hudson's sales, service and finance dept has been outstanding since my first dealing with them. Service is almost always done within an hour, so I always enjoy waiting and partaking in the café. (This time it was a 4:30 appt, so the café was not open, to my dismay.) I usually have Mike Crocker, but this time he was not here, so Patrick Meyer took care of me. I had had trouble with the "park assist" feature, and found no one in the service writers knew anything about it. He wrote it up as inop, and came and got me later from the waiting room for the mechanic to walk me through it's use. It works perfectly, I was just using it incorrectly. I am so impressed with Hudson, that my 2007 was towed to another dealership before, and while it was there, I bought a new one from Jim Hudson. I would never set foot in the other Toyota dealership again, because of their poor and unknowledgeable service dept. This is my Toyota home! More

Going beyond When my Prius needed a new battery and the car was 5 months out of the warranty Patrick contacted the Toyota rep and I was pleased to learn that part When my Prius needed a new battery and the car was 5 months out of the warranty Patrick contacted the Toyota rep and I was pleased to learn that part of my bill would be covered. I never thought I'd be happy to pay for a repair bill before but I sure was on this one! More

Excellent service Comparison, my husband took his car into a different dealership for routine maintenance. It took 2 days to get his car. I took my car to Jim Hudso Comparison, my husband took his car into a different dealership for routine maintenance. It took 2 days to get his car. I took my car to Jim Hudson and they said 2 hrs and in 2 hrs my car was ready. Great service and staff. More

Fantastic! Great service! Timely! Very courteous! Everyone is so willing to help. Waiting area is very nice. Snack bar is great! Appointment times are very accur Great service! Timely! Very courteous! Everyone is so willing to help. Waiting area is very nice. Snack bar is great! Appointment times are very accurate. A pleasure to bring car in! More

Excellent service performed in a professional and timely man We bought our Avalon in 2007 from Jim Hudson Toyota. All service and repairs have been performed by them and we are completely satisfied with all aspe We bought our Avalon in 2007 from Jim Hudson Toyota. All service and repairs have been performed by them and we are completely satisfied with all aspects of their customer service. We have approximately 126,000 miles on this car and Jim Hudson Service Department keeps it running like a new vehicle. Tommy & Sandra Brabham More

Outstanding Customer Service J.B. Storey has been my service advisor for several years. He now has a new assignment at the dealership but, at my request, continues to take my cal J.B. Storey has been my service advisor for several years. He now has a new assignment at the dealership but, at my request, continues to take my calls, comes to the service area and handles my visit. J.B. Is the face of the dealership and always renders exceptional customer service. We have always been completely pleased with the work done in the shop. More

Like service so much I bought a van I bought my 2007 Toyota Prius at another dealership and used to have my car serviced there. I switched to Jim Hudson Toyota for the service departme I bought my 2007 Toyota Prius at another dealership and used to have my car serviced there. I switched to Jim Hudson Toyota for the service department was cleaner and the staff strived to make me feel welcome. They have always listened to my concerns and worked to hard to put my mind at ease. They have never come across trying to prove they know more than they actually do -- a.k.a. I have found them to be honest and they have earned my trust. This meant so much to me that my wife and I bought a 2015 Toyota Sienna from them. When you find a winning team, you want to stick with them. More