Jim Johnson Hyundai

good dealership I'd go back good products, good staff, no pressure, showed me several cars. Very helpful, found a car I didn't think I could afford, but they offered I'd go back good products, good staff, no pressure, showed me several cars. Very helpful, found a car I didn't think I could afford, but they offered a good price. More

POOR CUSTOMER AND REPAIR SERVICE Recently purchased 2012 Hyundai Sonata Hybrid from Jim Johnson Nissan in Bowling Green KY on March 9, 2015. I understand this is a used car but I am h Recently purchased 2012 Hyundai Sonata Hybrid from Jim Johnson Nissan in Bowling Green KY on March 9, 2015. I understand this is a used car but I am having HUGE issues with the dealership's customer service and service center. The vehicle needed to have the front bumper replaced as well as the chrome piece on the grill due to some damage. This was written up in an IOU from the dealer and scheduled for repair the following week. I also requested that a back spoiler be installed which I was paying for out of pocket. I was told that the dealer would only need my vehicle for 2 days. We dropped the car off (which is approximately 100+ miles away) on the scheduled day. It was supposed to be ready for pickup in two days. Two days came and went and I had to call to find out why it was not ready. They told me it would be at least an additional 1-2 days to get it done. This was a job (that had they made sure all the parts were in stock and scheduled) could have been completed in a couple of hours. So, after much frustration, they decided to drive the car back to me by the end of that week but only the bumper was fixed. The grill and spoiler were not. Also, the new bumper had a scratch on about 2-1/2 in. long. I called back numerous times over the next several weeks trying to find out when this would be taken care of. Their service manager contacted me on a Saturday explaining that he would look into and give me a call the following Monday. Again, I received no response back. I contact my salesman, JD Freeman, a few days later. He worked out an arrangement with me that someone from the dealership would pick my car up that following Wednesday morning, have the repairs done and deliver it back to me the same day. Nobody showed up! I since left JD Freeman numerous messages without any phone calls back. Finally, yesterday, I contacted the dealership again and got JD on the phone. He explained to me that he was not in that day it was supposed to be taken care of and assumed when he got back that it was done. Well it's still not done. I've owned the vehicle for almost two months now. I've been lied to, avoided, and the customer service I have received has been absolutely awful. Now they want me to take a day off work Monday through Friday to bring the vehicle up there again to get it taken care of. Why should I again be inconvenienced? They should have made sure all the necessary parts and schedules were in place for the first visit and I would not be having to deal with this now. I expect some type of restitution for this. More