Jim Keras Chevrolet

Great Experience Lanie is the best Service Advisor that I have ever had the pleasure of dealing with. She went above and beyond to make sure my experience was the best Lanie is the best Service Advisor that I have ever had the pleasure of dealing with. She went above and beyond to make sure my experience was the best. More

They wouldn’t fix my brand new truck. Bought a new truck here. Thought it would be a great experience with many years of experience. They’re mostly very nice folks who unfortunately large Bought a new truck here. Thought it would be a great experience with many years of experience. They’re mostly very nice folks who unfortunately largely followed up with action. After 4 service visits, I decided that they either were unable or unwilling to fix my 2018 Colorado that has a failed transmission at 11k miles. They use a weird scheduling and appointment system different than most dealerships. They flat out refused to schedule an appointment for a repair that General Motors even said I needed. More

Very good experience with Martavius Wood Drove onto the lot. Met by Martavius Wood. He was very knowledgable about the product I wanted. I did not feel hassled. He made the car buying experie Drove onto the lot. Met by Martavius Wood. He was very knowledgable about the product I wanted. I did not feel hassled. He made the car buying experience very smooth. This young man was very courteous and professional. More

Great Experience! My Husband and I were very pleased with our new car buying experience. Service was good , we always felt we were catered to and salesman, Mr K and c My Husband and I were very pleased with our new car buying experience. Service was good , we always felt we were catered to and salesman, Mr K and chelsey Lowery listened to our needs and delivered a great car and price . Will shop here again More

Tried to charge me 3 times what they quoted online My vehicle needed a 105k mile service. On their website, they have this posted for $369.99. They call me back 1 hr after the scheduled service was to My vehicle needed a 105k mile service. On their website, they have this posted for $369.99. They call me back 1 hr after the scheduled service was to begin saying the transmission fluid replacement alone (part of the 105k mile service) was over $300 and the total cost was more than $1100. I informed David that the price online was $369.99 for the service which includes transmission fluid replacement, spark plug replacement, and transfer case fluid replacement. He said he would look in to this and call me right back. 3 Hours later, I hadn't heard anything, so I called back. He informed me my price was correct. Great! I guess, I will come down and pick it up soon since you said it would be ready around lunch time. Well, they may or may not have started yet, and it won't be ready until 5...possibly. In summary-you try to charge me 3x what your own website states is the price, then you don't return phone calls, then you don't start the work until after it was already suppose to be completed???? This was strike 2. Strike 1 was about a year ago when they forgot about my vehicle all together. They didn't do the service and then they didn't lock up the keys in the safe (where they keep keys after the shop closes), and I had to go with the manager to check every mechanics bench to find the keys laying around the shop after it had closed. Apparently locking them up for the night is optional. There were a dozen or so keys laying around on various benches or even the ground. But not mine. They weren't in the shop. Guess where they were. In the truck, which was in the parking lot, still waiting to get the service I had scheduled. Good thing it wasn't stolen. More

Professional and Trustworthy I recently purchased a vehicle from Jim Keras Chevrolet in Memphis, TN. Mr. George Gully and his staff treated me with great dignity and respect. They I recently purchased a vehicle from Jim Keras Chevrolet in Memphis, TN. Mr. George Gully and his staff treated me with great dignity and respect. They went above and beyond to ensure that all my purchase expectations were met. From the beginning of the vehicle purchase to the end, they did not play any games, and most of all the final price was exactly as negotiated with (no last-minute surprises). Tim Muse in finance was very professional and polite. He took great care of me. If you are looking to purchase a vehicle, look no further than this team at Jim Keras Chevrolet for complete satisfaction. More