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Jim Keras Subaru
Memphis, TN
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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62 Reviews of Jim Keras Subaru
June 19, 2020
Thanks for your continued great service and caring people who are committed to helping in your service department. Fast and efficient and a pleasure to see. people who are committed to helping in your service department. Fast and efficient and a pleasure to see. More
by Ghackney011
Employees Worked With
Dama Parker, Jared Parker, Shawn Duncan, Mike Rochelle, Service Department
Helpful April 10, 2020
Great customer service I’ve been shopping for a good used car .After visiting a couple other dealerships and listening to their sales pitch I decided to shop online and cam I’ve been shopping for a good used car .After visiting a couple other dealerships and listening to their sales pitch I decided to shop online and came across a 2013 Honda Accord . I contacted customer service and spoke with Colter. He was very informative and helpful. He went above and beyond and made sure my questions were answered even if it was after hours . .Very personable . I highly recommend him . The staff was very attentive and made sure I was a happy customer. The transaction and financing went very smooth . I would highly recommend this dealership. Colter was great. More
by Cynthia P
Employees Worked With
Colter
July 24, 2019
A very good experience I have had good experiences mostly with this dealership. The salesman was friendly and knowledgeable. Everyone in the service department has been ver I have had good experiences mostly with this dealership. The salesman was friendly and knowledgeable. Everyone in the service department has been very nice and the service done in a timely manner. The only bad experience was when someone from this dealership sent my information to my ex-husband's email. I never figured out how they got his email but I finally got it taken off my account. More
by Wmom
Employees Worked With
Hailey, Greg Thomas, Jared Parker, Shawn Duncan, Service Department
February 19, 2019
Not a full service garage Scheduled an appointment to mount and balance tires that I had already purchased online, along with a four wheel alignment. After blocking out half a Scheduled an appointment to mount and balance tires that I had already purchased online, along with a four wheel alignment. After blocking out half a day and driving 40 minutes, I arrived to find out their policy had changed and that they no longer mount tires purchased outside their shop. Their reason is they don’t want to be liable for the tire should they damage it. How often do they damage tires? No they just want to force people to buy tires at their price. Better if they just serviced mySubaru and kept me as a loyal customer instead of losing me as one forever. More
by 2013BRZ
Employees Worked With
Service Department
February 19, 2019
Nightmare Terrible Experience! Jim Keras Subaru sold us a defective 2018 Forester. During repeated visits to the service department no problem was ever diagnose Terrible Experience! Jim Keras Subaru sold us a defective 2018 Forester. During repeated visits to the service department no problem was ever diagnosed, in spite of picture/video evidence of at least some of the issues. Subaru Corporation agreed that something was wrong with the car and offered us $2500.00 towards purchase of a new vehicle. Jim Keras' assurance 'to make things right' consisted of initially offering us less than the guaranteed trade-in value, then trying to sell us a 2019 Forester, passing on the price increase and 3.49% financing rather than than the original 0% finance rate. During the final negotiations 'Vinnie' kept interrupting my wife, got into her face, and raised his voice. Although he apologized for his conduct, the damage was done. We bought a Honda CR-V and LOVE IT. No more Subaru for us, and certainly no more Jim Keras any brand of car. More
by Babycakes
Employees Worked With
Vinnie Girard, Greg Thomas, Service Department
March 14, 2018
TOTAL INCOMPETENCE Bought an Outback From Jim Keras Subaru, guys at Subaru Parked my car under a tree that they told me they know drops "matter" that ruins paint. The Bought an Outback From Jim Keras Subaru, guys at Subaru Parked my car under a tree that they told me they know drops "matter" that ruins paint. There were a few scuffs on the doors, at the time of sale they said they would be glad to fix them. Should have been no big deal, turned into a huge mess! First attempt was a waste of time they said their guys could not fix and wanted to schedule with the guys next to the dealership. Okay fine. Returned with car and the other guys did fix scuffs. Unfortunately, the guys at Subaru Parked my car under a tree that they told me they know drops "matter" that ruins paint. It was covered with sticky petals that would not easily come off. reported it to the salesman he said the just come off with a wash. I washed, called back and said they did not come off. They said " yah, they can stain the paint. They did stain it. They then say we can just buff out no worries, trip 3 now. They return my care and it has places on the hood where the paint is chipped down to metal! Now they say they will fill in with touch up paint, all they can do. Now they have an attitude like I am being unreasonable for wanting them to fix the damage they caused twice! Horrible service! Bunch of Clowns! More
by Heather W
Employees Worked With
Brian Bates
February 27, 2018
Phenomenal Service! From start to finish, the team that helped me was incredible. They were so professional, knowledgeable, and personable. They really made me feel like From start to finish, the team that helped me was incredible. They were so professional, knowledgeable, and personable. They really made me feel like I was the only customer there! I’m brand new to the whole Subaru brand, and they made sure that all of my questions and concerns were addressed. I’m now in love with my Forester! Thank you so much to Josh, Blake, and Vinny who helped with the entire process! More
by Motownmcb
Employees Worked With
Josh Risch, Vinny Girard, Blake Mitchusson
September 07, 2017
A good and relatively stress free transaction. I needed a new vehicle quickly and had wanted an Outback for quite some time. Looking at other vehicles solidified my desire for a newer model. I call I needed a new vehicle quickly and had wanted an Outback for quite some time. Looking at other vehicles solidified my desire for a newer model. I called and talked to Caleb Davis to set up a time to come look at vehicles and I had pretty much already found the one I wanted online. I drove from Tupelo, MS on a Wednesday evening with my wife and two young children arriving less than an hour before close. I have very little time and it was my only opportunity to visit the dealership in Memphis. I had let them know about my previous nightmare worthy experiences with car dealers and I must say Caleb and Blake were two very patient guys who took the time to listen and work with me on exactly what I needed to make the purchase. Caleb was very kind and explained many of the newer Outback features and took the time to listen and answer all of my questions. He is very straight forward, which is always a plus. Blake was great to work with and made the financing process as smooth as it should be when spending a significant amount of money. I highly recommend visiting Jim Keras Subaru for your purchase. I'll write an updated review after my first experiences visiting the service department and working out any potential issues that may arise with the vehicle. More
by Brady Davis
Employees Worked With
Caleb Davis, Blake Mitchusson
August 10, 2017
Terrible service department My car had an issue with the key either not coming out of the ignition or locking and not starting. They kept the car for 3 days and told me it didn't My car had an issue with the key either not coming out of the ignition or locking and not starting. They kept the car for 3 days and told me it didn't do it once, this is after it was doing it for me 5-6 times a day. As soon as I leave and stop to get gas, the car does it. I record it on video and call the dealership where Jared in the service department proceeds to tell me that I don't really have an issue, but I could have it towed back in if I want. No thanks, never again. More
by Paisley
Employees Worked With
Jared Parker
