Jim Lupient INFINITI

Dont let this place fool you. It is full of the typical "used car salesman" stereotypes! They do not care about the customer. I purchased a used car here and found a crack in the windshield driving home f "used car salesman" stereotypes! They do not care about the customer. I purchased a used car here and found a crack in the windshield driving home from the dealership. I was told by Eric that I should check with my insurance company about repair and if they wouldn't fix it to call the dealership back and they would take care of the repair. Eric claimed he had no idea there was a crack in the windshield. When the glass repairman came to my house, I was told the crack had already been filled and there was nothing he could do. When I contacted the dealership to see what they were going to do to repair it, I was told to contact Darrin the used car sales manager. I have tried calling him, left messages and have never heard back. Eric also wont return an email or offer any form of apology or solution to my problem. Considering how dishonest this entire place is, I'm incredibly nervous about the car I purchased and its actual condition. Do NOT purchase a car here. They are dishonest and provide terrible customer service! More

Worthless experience Big sign saying we need trades, gave me what I owed on a 2 year old car. Would not tell me of any accidents, service, or recalls the car I was lookin Big sign saying we need trades, gave me what I owed on a 2 year old car. Would not tell me of any accidents, service, or recalls the car I was looking at had. Asked about a Carfax, and they looked at me like I was stupid. Salesmen did not go over any features at delivery, unlike another dealership doing it on my wife's used car. They washed the car, if you want to call it that. They just sprayed the hose and delivered it dripping with water, didn't dry it. Have to take it back to honor their lifetime warranty. When asked the service advisor about it, he stated he knew nothing about it and would need to ask his supervisor. Moronic response. At 1st service, advisor stated all the things I had wrong was known issues with past and current Nissan/Infiniti. Why in the xxxx hasn't these been addressed and it is still issues with them. More

Tough to get answers, feels like you are being tricked Recently brought our vehicle in for a recall and wound up leaving worse off then when we dropped it off. It was a constant struggle to get explanation Recently brought our vehicle in for a recall and wound up leaving worse off then when we dropped it off. It was a constant struggle to get explanations on the $2000 of recommendations they proposed and in the end I have to service my vehicle myself or bring it to another dealer. Definitely won’t be back here and even more so would NEVER buy a vehicle from this place. Going back to Toyota for our next vehicle...Too bad, I liked our Infiniti. More

My second SUV from Lupient Chaz went above and beyond to get our deal completed. QX80 looked super. xxxxxxto the detailing crew. Management very friendly. You will be happ Chaz went above and beyond to get our deal completed. QX80 looked super. xxxxxxto the detailing crew. Management very friendly. You will be happy to make your purchase from Chaz and Lupient. More

Great experience Nick was very helpful and great to work with. He was very attentive to what I was looking for and what worked best for my fur family. Nick was very helpful and great to work with. He was very attentive to what I was looking for and what worked best for my fur family. More

Great Service! I got a flat tire and arrived at the dealership right before closing. Was advised that no one was available to fix it that evening, was given a loaner I got a flat tire and arrived at the dealership right before closing. Was advised that no one was available to fix it that evening, was given a loaner car and picked up my vehicle the next morning as expected! I've always received great service at Infiniti! More

Pre-owned Certified my behind! This dealership advertises 167 point inspection to ease your mind in buying a pre-owned vehicle. The fact is they do not inspect what they mark off as This dealership advertises 167 point inspection to ease your mind in buying a pre-owned vehicle. The fact is they do not inspect what they mark off as checked. They just mark the vehicle at a higher price to trick their buyers in believing that they are getting value when purchasing a certified pre-owned. We purchased, what we thought was, a beautifully sound 2015 Q70L. Week later had to replace the brakes, week after that had to replace auxiliary cooling fans, week after that had to replace the AC compressor clutch. Noticed the acceleration is off. Brought it to two dealers, second one reprogrammed computer. This worked for a couple weeks, and is back to it's old intermittent acceleration issue. Too many other issues to mention in one post..... But my suggestion is...Never buy anything from Jim Lupient Infinity St. Louis Park! Especially a certified pre-owned vehicle. More

Peter Peloquin We've been going to Lupient for 12 years for service for our 2 2006 G35Xs. Both cars are still going strong with 0 problems besides the usual and nor We've been going to Lupient for 12 years for service for our 2 2006 G35Xs. Both cars are still going strong with 0 problems besides the usual and normal wear and tear of components that degrade over time. A major reason for these cars doing well is because of the exceptional care, and attention that we have received from Peter Peloquin. He is very knowledgeable about the brand, the intricate details behind the mechanics of both cars and is accurate in his assessment on the service needed. Now, we understand that dealerships service vehicles at a premium. However, one cannot put a $ amount on trust. We trust Peter and so have no issues paying a bit extra for the services. Our two cars are still on the road and are an envy to many around us - yup! Infiniti makes reliable vehicles - all one needs to do is follow proper maintenance procedures/schedules. Thanks Peter and the Lupient Service Staff for the help over the years. More

No interested in meeting customer needs I had a particular car I wanted to buy and they played around telling me such a car wasn't available. When I showed them CarGuru and website listings I had a particular car I wanted to buy and they played around telling me such a car wasn't available. When I showed them CarGuru and website listings they still said they couldn't get it. They had lots of lines: they never bring in cars from the east coast, then it's gonna cost you, then, it's been sold after making a deal with us and more. Aren't you interested in what we have on the lot? That blue is a nice color. I didn't want what they had there and didn't appreciate being talked to like a silly girl. The salesman Randy claimed he never got our emails and rarely returned calls. Greg didn't return my calls either. The communication was the worst. Truly took the joy out of getting s new car. I'd never use them again and I'd advise you to go elsewhere too. More