Jim Marsh Chrysler Jeep

I have never had such an experiance anywhere else. They were all so nice helpful. Johnny is the best. :) They were all so nice helpful. Johnny is the best. :) More

Worst dealership I've probably ever dealt with. Made an appointment for my Jeep on 7/12/23 and dropped my car off first thing in the morning. It then took them a week before they even looked at i Made an appointment for my Jeep on 7/12/23 and dropped my car off first thing in the morning. It then took them a week before they even looked at it. They could not take the time to call, text, or email me any updates. I can see why now seeing as they never got to it. I had to physically stop in on 7/21 with my rental car which I purchased out of pocket myself just to get any answer at all. I finally received a response from my service manager Orville on 7/27 with what the problem is and that my extended warranty is not going to cover most of it. They are asking for $6,755.06 and asking me to shell out at least $3,600 due to a defective cyliner head that fails 50% of the time according to Jeep. I never even received a call back from the service manager who was conveniently able to respond to my Google review minutes after I posted it to contact him back with no response whatsoever. Deeply regretting buying a Jeep and especially taking it to this dealership. AVOID More

I spoke with Eddie and Pineapple when buying my vehicle. They were upfront and honest. Friendly and made me feel like I was part of the family. Kevin Thomas my sales associate was super friendly and bought They were upfront and honest. Friendly and made me feel like I was part of the family. Kevin Thomas my sales associate was super friendly and bought me a pizza while I waited for finance. Cesar was really chill. He protected my asset and extended my warranty to 6 years! Buy with confidence and see Eddie and Pineapple they will take very good care of you. Thanks Jim Marsh for being upfront with all prices and fees More

Recently purchase vehicle at Jim Marsh Jeep. Had and absolutely amazing experience. Yes , they do have fees , however it’s fully disclosed online and guys out there always willing to help and w Had and absolutely amazing experience. Yes , they do have fees , however it’s fully disclosed online and guys out there always willing to help and work with you. Sales guy Kevin went over every feature of the vehicle and was very pleasure to work with. Finance lady Jeanne were extremely polite and explain every paper I’ve signed. More business to come with them More

Chris Leoni, the rep who I dealt with, was disrespectful and self righteous. I would sooner light $20,000 on fire than give this joke my money. They tried to pressure me into a deal and after I finally orch and self righteous. I would sooner light $20,000 on fire than give this joke my money. They tried to pressure me into a deal and after I finally orchestrated something I deemed worthy they attempted to tack on an additional $3,000 fee for sone untraceable “security package”. I live out of state and wouldn’t need this but they refused to remove ‘upgrade’ so I refused to give them my money. More

Johnny M. was very helpful as we walked in near closing, and never rushed us through the experience. Fees were WELL explained and some fair negotiations were was very helpful as we walked in near closing, and never rushed us through the experience. Fees were WELL explained and some fair negotiations were made. As someone who has sold used cars, they have cost they need to cover. Jennie C. in finance was very professional and made the process easy. Well Done Team. More

My wife and I purchased a pre owned vehicle and we had the best experience ever at a dealership Johnny was our salesman and the Manager “Pineapple. We didn’t have the best credit to start with and the Sal the best experience ever at a dealership Johnny was our salesman and the Manager “Pineapple. We didn’t have the best credit to start with and the Salesman told us we will help you out the best way we can we went to 2 other dealerships and they couldn’t help us. We were starting to lose our confidence Bottom line is that we were treated like family at Jim Marsh Jeep they took their time and it worked out they got us approved .We never experienced this at a car dealership before. My kids got to ring the bell and eat popcorn. Thank you again to the team at Jim Marsh Jeep we will be back soon to purchase another car. More

Jade was great. My second purchase for Jim Marsh Jeep.I would highly recommend.Also John from California was was very knowledgeable and funny He was the manager tha My second purchase for Jim Marsh Jeep.I would highly recommend.Also John from California was was very knowledgeable and funny He was the manager that made the deal work More

Went to the dealership for an internet advertised special of 19,000 for used car, when I got there from the other side of town, they told me there was a $4,000 extra charge for Recon fee. Isn't a vehicle usu of 19,000 for used car, when I got there from the other side of town, they told me there was a $4,000 extra charge for Recon fee. Isn't a vehicle usually Reconed before it's put on the lot or listed. I was ask if i read the small print that states the $ 4000. Purchased a diffrent car 2 hrs later from another dealer . More

ARROGANT and IGNORANT. This is a roadmap that hopefully will steer others clear of this dealership. 9 years ago, I began fighting an illness that is, unfortunately, w This is a roadmap that hopefully will steer others clear of this dealership. 9 years ago, I began fighting an illness that is, unfortunately, without a cure and terminal. As such, I paid off my debts, sold my home and focused on what could be done to maximize the time left. This resulted in my becoming a bit of a ‘credit ghost’ in as much as I paid cash for everything. In hindsight, I should have retained some credit cards however I’ve yet to see a coffin that offers more than one direct deposit and never one that sees withdrawals whatever. This is where Jade Torres at the dealership comes into play. I’m now down to the wire on my date with fate; having maybe 18 to 24 months left. So over the next year, I plan on doing some road trips and as nice and comfy as my Range Rover is, it is, simply a beast on fuel. Decided buying a used Mini would be good for MPG (about 3x that of the Rover) while also offer something somewhat comparable to the supercharged fun of the V8 just in a smaller package. Found the Mini at this dealership. Didn’t bother to haggle and started the purchase. Applied for financing and was approved. This is where the proverbial pooch meets Jade Torres. I questioned the rate and was told it was at x as a result of the previously noted empty credit file. (The payment further inflated by Jade adding in a service contract i neither asked for or wanted) Jade relayed that my Experian credit score was x, to which I replied, no it is actually x + nearly 100 more points. I offered this info not from out my backside but rather from BEING AT THAT MOMENT LOGGED INTO EXPERIAN AND MY PERSONAL FILE WITH THEM. Are ya with me so far because here is where it gets good: Jade throws out a complete falsehood in attempt to brush the differences off. ‘It’s your automotive credit score’ that’s why it’s different. My what??? THERE IS NO SUCH THING AS AN AUTOMOTIVE CREDIT SCORE. This, I can say quite confidently given 20+ years in finance and a degree in same. So that didn’t stick and what does Jade do? Doubles down on the lie and says ‘Your Experian score is x im looking at it now’. (Another lie) Remember the part about me being logged into Experian? Yeah. So I send Jade screen grab DIRECT FROM EXPERIAN which Jade says is ‘some app’. No, Jade. It’s EXPERIAN. So what does Jade do? Mind you that up to this point I had been completely civil with Jade. Jade decides the appropriate response is this direct quote: ‘’Nope I’m correct. I have sold cars for almost 10 years, I have a 780 score, own my home and have bought almost 20 cars myself. I’m 100% correct. Im not gonna have someone even with a xxx score and admittedly “thin file” tell me that I’m incorrect." Jade, I could care less about your 20 cars, your excessive real estate debt and your credit score it all precariously balances upon. Responding with that arrogant, childish, ignorant and insulting garbage is appalling. Had you been employed by the firm I owned back in the day and made such a statement, I would personally have escorted you out of the building without hesitation. But wait…Jade triple double downs it by trying to make some comparison about mortgage finance that they are even MORE wrong about. Just say anything and see what sticks; right Jade? WRONG. One would think that Jade might backpeddle a bit bit nope…double down again essentially saying I’m not going back and forth I can sell the car to anyone. We hadn’t gone back and forth. Jade only went forth with being totally dismissive. But it gets even better: The information Jade was so smug about? Not Experian. It’s actually FAIR ISSAC and Company. A score and company COMPLETELY DIFFERENT THAN EXPERIAN. So thank you Jade and whoever didn’t train you at the dealership to be civil and give factual information for making what would have been my last and most important auto purchase Jaden into such an insulting and horrible spit upon the grave I’m not even in yet. More