Jim Marsh Chrysler Jeep

Saw a vehicle advertised for $19,500 on Cargurus as well as their website. Visited the dealership and wanted to see what deal they could offer me with a trade in for my current vehicle. Test drive went as their website. Visited the dealership and wanted to see what deal they could offer me with a trade in for my current vehicle. Test drive went great, when it came to talk about numbers, I had a feeling we would be too far apart and we were. Be aware of all of the markups on their used vehicles, they were unable to waive and or remove these options. CILAJET: $999.00 BT SECURITY: $795.00 KEY REPLACEMENT: $245.00 CAT COVERAGE: $695.00 BATTERY: $595.00 A total of $3,329 added that was not on Carguru's and while it may be on their website, it is very bait and switch. I came in not wanting to do an auto loan because that is my preference and when the manager came out, he started pushing real hard on me getting an auto loan. Very condescending attitude, he asked if I paid fees on my home purchase and cell phone. The total price that he said while I was there was $30k after taxes, title, fees and markups. This is on a vehicle that was listed for $19.5 with no Warranty. I did not have the same experience when I bought my Honda at their dealership. My vehicle price was what it was online, other than taxes and fees which is of course fair. I guess that's what I get for trying to buy a Honda at a Chrysler dealership. More

CONSUMER PROTECTION IS A RIGHT PROTECT YOU RIGHT, AND USE YOUR VOICE. Two months ago I bought a 2024 Jeep Grand Cherokee Limited. I paid my downpayment and drove 4 miles, all the electronics went haywire!! T YOUR VOICE. Two months ago I bought a 2024 Jeep Grand Cherokee Limited. I paid my downpayment and drove 4 miles, all the electronics went haywire!! The next day.. with no communication I called to cancel, I received a call within 5 min. I was given a replacement jeep equivalent to the first. Within the first month, it was in the service 5 separate times with electrical issues. We’ve had the jeep for two months, still having unresolved electrical problems and are experiencing a severe disconnect with communication. As a consumer paying for a service you have the right to fair and lawful dealings. When this does not happen you can file a complaint with the DMV Compliance Enforcement Division, NV consumer affairs, consumer protection/Attorney General and FCC by using these sites below: https://dmv.nv.gov/ced.htm# (https://dmv.nv.gov/ced.htm#complaints)https://consumeraffairs.nv.gov/About/File_a_complaint/ (https://consumeraffairs.nv.gov/About/File_a_complaint/)https://consumercomplaints.fcc.gov/hc/en-us/articles/115000430423-Tell-Us-Your-Story (https://consumercomplaints.fcc.gov/hc/en-us/articles/115000430423-Tell-Us-Your-Story) https://ag.nv.gov/About/Consumer_Protection/Bureau_of_Consumer_Protection/ (https://ag.nv.gov/About/Consumer_Protection/Bureau_of_Consumer_Protection/) More

I am currently looking for a vehicle. I stopped by here since I live close by and saw a 2021 Dodge Ram 1500 listed for $29,195. That's a little more than I wanted to spend but decided to I stopped by here since I live close by and saw a 2021 Dodge Ram 1500 listed for $29,195. That's a little more than I wanted to spend but decided to go all in on it since it was an exceptional price and a beautiful truck. The Carfax is showing an accident on it so I figured that was probably why the price was so low. I looked for a salesperson to assist me with hopefully purchasing the truck. I located a guy just standing there. After determining that he worked there, I told him the vehicle I was interested in potentially buying. After a few minutes, he met me by the truck. I was extremely excited at the thought of buying and owning this truck. And then the salesman told me the following, "Look, man. I don't want to waste your time or mine. The price listed is NOT the price you're going to pay for it." I was confused, I said, "What do you mean?" He said people don't read the fine print. He said that they used to advertise the actual price, but nobody would come in because the prices were too high. So, the dealership decided to start advertising extremely low prices that are not the actual prices in order to start getting people to come in. He said that people get very upset with him because they don't get the correct price until after all the paperwork has been done, which is thousands of dollars more than what it is advertised for. He told me that off the top of his head, the real price of that truck I was looking at was going to be approximately $40,000. I told him that I wanted an exact figure and not a ballpark estimate. He said that was not going to happen unless I was serious and did the paperwork first. I asked him why I couldn't get an exact price and he said, "Because of what people do." I said, "What do you mean because of what people do??? I'm trying to compare prices so that I can get the best deal for myself!" He said, "Exactly. They don't want that. That's why you won't get the correct figure until after you do the paperwork," So you mean to tell me that you will do a hard pull on my credit and then come back with $10,000+ over what the advertised sticker price is????" He said it's not him doing that, but rather the dealership. Ironically, I left that place very pissed off with that salesman. That sleazy tactic should be illegal!!! I don't know how they can get away with that! If I could give it zero stars I would! Do not come here unless you're okay with being duped! It's crazy because my mother-in-law is a repeat customer of Jim Marsh Kia, as her and my wife both have Kias. I know they are different dealerships, but they are both under Jim Marsh. I will not be giving my business to any dealership with the name Jim Marsh attached. Ever. More

If a negative stars was available Jim Marsh would definitely take the cake. First vehicle purchased, had severe electronical issues 4 miles after leaving dealership, first told battery issue will tak definitely take the cake. First vehicle purchased, had severe electronical issues 4 miles after leaving dealership, first told battery issue will take 1.5 hours, 40 minutes into that we were told that it could take days (this is a brand new vehicle) and we would be given an update and that did not happen the next day we called and left messages and nothing. Only until we said we were going to cancel the check did we get a call back and told it’s not a big deal you should have a car by Monday, after stating there is loss of income the guy called Eddie aka Pineapple hangs up on us. The original sales man Khalid the only one with integrity calls us back and puts us in another vehicle and 3 days later the new vehicle is in service again, again told it’s a battery issue. Said they will provide a rental car but of course one not of the same class that we can use for work. Then a week later the vehicle won’t shut off, all sorts or system alerts on. Only nice when selling then your are treated like crap. They did NOT honor military discount and other things. That’s how they treat 90% disabled veteran. Please be advised that if you are having issues you can file a complaint with the DMV on the dealership. More

WOW! Everyone there is amazing. When we first walked in Johnny and his nephew blessed us. Though everyone also had their hands involved with their kindnes Everyone there is amazing. When we first walked in Johnny and his nephew blessed us. Though everyone also had their hands involved with their kindness. We will definitely be getting our next vehicle from there in the future. More

This was the third vehicle I had ever bought on my own and by far the best dealership experience I have ever had. Johnny was extremely helpful, honest, and fun to work with! Eddie was also hilarious! And and by far the best dealership experience I have ever had. Johnny was extremely helpful, honest, and fun to work with! Eddie was also hilarious! And Luis in finance was quick and efficient. When it’s time for my next vehicle, I’ll be back! More

Johnny is very helpful and professional in the test drive and the whole sales process. Really appreciate his help and support. Good job Johnny! and the whole sales process. Really appreciate his help and support. Good job Johnny! More

They were in the middle of a meeting when I walked in to look at a vehicle! They completely stopped the meeting just to help me. I highly recommend ♥️ look at a vehicle! They completely stopped the meeting just to help me. I highly recommend ♥️ More

The whole team in both sales and service is spectacular! Veronica treats me like gold in service which prompted me to go to sales and finalize the deal on a hybrid Jeep. Johnny went the extra mile for me a Veronica treats me like gold in service which prompted me to go to sales and finalize the deal on a hybrid Jeep. Johnny went the extra mile for me and made the deal of my dreams happen! John the GM also worked hard to make it happen and both John's treated me very well. Lovinnnn the hybrid, haven't filled my tank yet!!!! Plus, we laughed and enjoyed the experience. Customer for life now! Michelle Liles Earl Hybrid More