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5 Reviews of Jim Marsh Chrysler Jeep - Service Center
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July 31, 2023
Worst dealership I've probably ever dealt with. Made an appointment for my Jeep on 7/12/23 and dropped my car off first thing in the morning. It then took them a week before they even looked at i Made an appointment for my Jeep on 7/12/23 and dropped my car off first thing in the morning. It then took them a week before they even looked at it. They could not take the time to call, text, or email me any updates. I can see why now seeing as they never got to it. I had to physically stop in on 7/21 with my rental car which I purchased out of pocket myself just to get any answer at all. I finally received a response from my service manager Orville on 7/27 with what the problem is and that my extended warranty is not going to cover most of it. They are asking for $6,755.06 and asking me to shell out at least $3,600 due to a defective cyliner head that fails 50% of the time according to Jeep. I never even received a call back from the service manager who was conveniently able to respond to my Google review minutes after I posted it to contact him back with no response whatsoever. Deeply regretting buying a Jeep and especially taking it to this dealership. AVOID More
by SteveO
Employees Worked With
Orville, Jeff Wilhelm
Helpful March 21, 2023
I want to warn you about a situation i just recently had with Jim Marsh Chrysler Jeep.Took my vehicle in for service the same vehicle they sold me less than a year ago. When it came time to pick up the vehi with Jim Marsh Chrysler Jeep.Took my vehicle in for service the same vehicle they sold me less than a year ago. When it came time to pick up the vehicle i was told that i need front pads and rotors and with labor and parts it came to a little more than $4K. The car is still under the 3/36 and i purchased their top of the line MOPAR warranty but none of issues are covered under either warranty.This was on 2/20/23 and i went and spoke to management and one again stated its not covered so the manager asked is the breaks making any noise or does the steering wheel or car shake and the answer to both was"NO" I was told by this manager that then you don't need brakes and he would speak to service but i have no idea what was discussed. I received a copy of the work needed and after i spoke cooperate they gave me the run around. I then text the service department and asked for a copy of the work needed and this was only a few days later. This second copy of the work needed was totally different. The only thing they stated need was the cabin filter and air filter. I won't throw anyone under the bus by name but i was told they were trying to upsell me. With that being said"whom do i believe or trust?" Save yourselves some pain and take your business to a different dealership because somebody is not being honest. Once they get your hard earned money they just move onto the next victim. For this situation one(1) star is too much...Stay away from this dealership because they will outright LIE to you More
by Realbigdawg
Employees Worked With
May 30, 2017
Service Department We were refereed to come to this dealership because it was closer to our home then driving to Henderson, There is one Adviser who is excellent and ver We were refereed to come to this dealership because it was closer to our home then driving to Henderson, There is one Adviser who is excellent and very helpful, Cory, but the other adviser Chuck, not very customer service friendly or polite, very rude. The service Manager was not helpful either with any issues we have. More
by Travis and Gary
Employees Worked With
NA
