Jim McKay Chevrolet - Service Center

Service Bait n Switch I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill f I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill for $277. When I asked, Abel explained that the part change (5 minutes, literally) was $130 and the programming (35 minutes) was an additional $130. What a ripoff!!! Worse yet, it turns out that the tech did not disconnect the battery prior to changing the ECU, causing the fuel gauge to read incorrectly. After calling Abel about this, his reply was that I must have something else wrong with the truck and he would be happy to look at for me for an additional $130. The following morning, I disconnected the battery, disconnected the ECM and left it sit for 10 minutes. When I reconnected the ECM and battery, everything worked normally. I recommend avoiding this place at any cost since I am sure I am not the first to get this bait and switch quote. BBB is my next stop after here. After attempting to follow-up with Frank, the Service Manager, for 4 days, his explanation was that I didn't know what I was talking about since Abel had quoted me $260 and Abel's witness to this was the Service Tech. I asked if it was possible that both of them might be colluding, and he responded that it was impossible since neither of them would lie despite both of them benefitting from additional money charged to me. I also asked about the time required to change the part and do the reprogramming, and he replied that changing the ECM takes an hour since there are a lot of other things that have to be done. I asked about why the entire job only took 40 minutes, and he stated that since it was a Master Technician that the part change and programming took less time. I questioned how a Master Tech could make the programming go faster and Frank avoided answering the question. I also described how it took me less than 3 minutes to do the part change *correctly* to fix their mistake that caused the fuel gauge problem, and he responded that I should have brought the truck back in and had them do the work despite Abel having lied to me. He also stated that all of my experience is normal for Jim McKay Chevrolet, that they had been working this way for years and doing just fine. It took a couple days to catch up with Elia, the General Manager, and the result was surprising but not unexpected. Of course, his employee Abel is an "ideal employee, etc, etc, etc" and would never lie. He pointed out that I did sign the repair order, and I admitted that I should have read it more closely instead of having trusted him to have entered what he promised. Here's where it got surprising. Elia tried to sell me a new truck using "magic math". That is, he used the sales con that when you buy one at $40,000 and pay for it for 2 years and only lose $6000 in value that you are actually only paying $175/month, not the $600/month that you actually pay. At least now I see that the lack of integrity is actually applicable at the entire dealership, not just within the Service Department. Although he graciously offered a $130 credit for future service, why would anyone take their vehicle in for a service knowing the likelihood that they will lie about what is actually needed and what it will cost will likely be a lie? Fool me once, shame on you; fool me twice, shame on me. Save yourself the hassle, and your wallet, and go anywhere but here. More

Getting Car Serviced I've scheduled two appointments to get my car serviced. Both times the people who have helped me set up the appointments have been incredibly helpful I've scheduled two appointments to get my car serviced. Both times the people who have helped me set up the appointments have been incredibly helpful - even more than they need to be. This last time, I spoke to a woman (I think Rachel?), she helped me figure out what I should get serviced now and what would be coming up. She gave me a heads up about prices. Incredible customer service, customers are treated with respect and are given great information. I am very pleased and so grateful for such great service! More

Two visits and I am done This dealership was recommended to me, so I thought I would take it in. I took it in once to get an inspection and there were no problems. Thus I took This dealership was recommended to me, so I thought I would take it in. I took it in once to get an inspection and there were no problems. Thus I took it in a second time, and that's when the problems started. I specifically requested an oil change...only an oil change. When they got done they said they had also done a 27-point inspection, but that it was custom with every request. When I took it to a different dealer prior to this incident, they had also done a custom 27-point inspection and it was free, so I assumed this would also be free. It wasn't. It cost me an unnecessary $27, especially when I did not request to have it when I first brought it in. Then, as soon as I drove away, my "check engine" light came on. I took it back to them and found that some wiring was exposed. They said it was due to wear and tear and that it would cost me about $190 to replace. However, I took it to my trusted dealer in my hometown, and they said that whoever had worked on that part had damaged it in such a way that it looked like it had been worked on by "someone who did not know what they were doing". Bottom line: I will never go back here and I would not recommend it to anybody. More

Great and friendly service Took my Cruze, which I bought used, to Jim McKay Chevrolet for a small water leak to find out costs to repair. To my surprise I was told that this pa Took my Cruze, which I bought used, to Jim McKay Chevrolet for a small water leak to find out costs to repair. To my surprise I was told that this particular part, a leaking water outlet, has a TSB on it and seen that my vehicle has done only 61000 miles, the part will be replaced free of charge. Service technician Douglas Osterman as well as mechanic, who's name I did not get but he has a beard, were very helpful and friendly. Thank you very much. More

Best chevy mechanics in virginia I have been having problems with my car after an accident. I finally took my car here because this is where I purchased it. But the body shop that my I have been having problems with my car after an accident. I finally took my car here because this is where I purchased it. But the body shop that my insurance company recommended did not know how to fix the engine. I finally came to Jim Mackay and it is finally running like a clock. More

very competent mechanics that can diagnose the hardest thing I have had multiple electrical problems with my suburban after I upgraded my stereo by using aftermarket speakers. I then went to two other dealers an I have had multiple electrical problems with my suburban after I upgraded my stereo by using aftermarket speakers. I then went to two other dealers and nobody could find the electrical problems I was explaining and they could not duplicate it. After seeing their TV advertising, I drove all the way here and within 5 hours, they had the car ready. More

Indifferent Service Team...Poor Communication I will preface this review by stating that I avoid dealer service departments at all costs unless there is a recall or other problem that specifically I will preface this review by stating that I avoid dealer service departments at all costs unless there is a recall or other problem that specifically requires dealer attention. My preference is to work with a local independent shop that does not see me simply as an ATM. My GM vehicle has a potentially significant engine issue identified in a recent TSB (Technical Service Bulletin) and the first diagnostic step is an oil change as part of an oil consumption test that must take place at a dealer. I scheduled a 7:30am (first) appointment with Bob (service writer) for the following week and was told that I should be out within an hour. In my opinion Bob could not have been less interested in my issue and the fact that it was going to be an expensive warranty repair likely did not help, but that is something for the dealer and GM to work out, not put on the back of vehicle owners. I rearranged some meetings and arrived shortly before the service bay doors opened. After waiting about 15 minutes I saw Bob who proceeded to get the VIN and other information and by this time it was approaching 7:50am. Bob asked for my phone number so that he could let me know when the car was ready, but I reminded him that I was going to wait. At this point he mentioned that it would an hour to 90 minutes, maybe longer, explaining something about "flex time" and the parts department not opening until 8am. I can accept the last part...the technician needs an oil filter...but why not get the job started while he waits? An oil change start to finish is a 20 minute job...30 if you check fluids and other stuff...I should have easily been out of there by 8:20. What is the point in having a 7:30am appointment if you don't actually start working until 8am? Not knowing how long I would be there I opted to take my car and schedule the service with another dealer. While Jim McKay is easily the most convenient GM dealer, if they cannot meet the basic expectations of an oil change I am not sure that I would trust them with a potentially significant engine repair. ***** My vehicle is a GMC, not Chevy, but I was informed by GM that ANY GM-family dealer will perform the required service. During my initial visit to the service department I detected some reluctance to do this work, but after Bob's boss (service manager?) went to his boss, this seemed to be resolved in my favor, so I will give them credit for that. More