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Jim Norton Chevrolet - Service Center
Broken Arrow, OK
71 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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71 Reviews of Jim Norton Chevrolet - Service Center
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October 02, 2017
Oil change Great job other than spilling oil on engine. Always there to take care of me when I arrive. Explains what needs to be done for warranty. Did not men Great job other than spilling oil on engine. Always there to take care of me when I arrive. Explains what needs to be done for warranty. Did not mention 15,000 mile carbon engine clean at previous oil change so will wait til 30,000 since I am at 20,000 and it will not change warranty per phone call with service dept. Will get in soon for cabin air filter and free tank of gas. More
by Khembry
Employees Worked With
Carl Rudiger, Kyle Flores
Helpful September 14, 2017
Good experience Every time I have dealt with Jim Norton Chevy it has been a good experience!! Employees are kind & very helpful. I have received good care & my car ha Every time I have dealt with Jim Norton Chevy it has been a good experience!! Employees are kind & very helpful. I have received good care & my car has been taken care of extremely well. More
by Mike & Marilyn
Employees Worked With
Bryan Clark
September 14, 2017
Great service dept We've brought our vehicles here for the last 3 years and they always take great care of us!! Russell from service is AMAZING!! He always goes beyond t We've brought our vehicles here for the last 3 years and they always take great care of us!! Russell from service is AMAZING!! He always goes beyond to do what he can to make our visit a great one. Thanks again for all the continued great care!! More
by KMarsh
Employees Worked With
Russell from service
September 08, 2017
Dont go Here !!!!!!!!!!!!! I am so frustrated I took my car in for service and 250.00 later got it back in the same condition. It was like nothing was even done! I call my servi I am so frustrated I took my car in for service and 250.00 later got it back in the same condition. It was like nothing was even done! I call my service tech he says o you have to fill the tank drive it a bit. Two days later the car is still revving and surging. I place a call to the service manager and he is out of the office and no one else is available!!!! I call and get my service tech and instead of showing empathy and trying to resolve the issue I feel like I am bother him wanting MY CAR FIXED like one would expect when taking their car in for service. I would not recommend doing business with them!!! More
by Crystal4
Employees Worked With
August 12, 2017
Key Fob When you need parts please go to another area Dealer. I sent my car to Jim Norton under the so called," Extended Warranty" where the vehicle sat for When you need parts please go to another area Dealer. I sent my car to Jim Norton under the so called," Extended Warranty" where the vehicle sat for three weeks without ever being looked at. Then when I asked why all I got in reply was that "We need to verify that your warranty will cover the repairs." Now I am not stupid so when I purchased that warranty at $1978.00 for one year I am certain that Bumper to Bumper does not mean LIMITED. In addition they broke off a part of my mirror and never told me nor did they offer to fix it. Then they broke my Key Fob and never offered to replace it either. I purchased a brand new one from them however and to show their willingness to help me program it they charged me $69,00 plus the $121.00 for the new gadget. Yep I will never service my vehicle there again. I now go to Buick on Memorial which I had used over the past 8 years. They are great with service, great to customers, and I have always been told up front if things were going to cost me. They also fix FREE anything THEY BREAK. More
by Keyfob
Employees Worked With
July 17, 2017
Service dept Rockd! This is by far the best dealership I've been to! Easy to buy and they know what they're doing in the service dept. Every service has been performed pe This is by far the best dealership I've been to! Easy to buy and they know what they're doing in the service dept. Every service has been performed perfectly. My trucks always clean and ready when I pick it up. They have brand new Z71 4x loaners they give out! I work with super cars and movie cars and expect a flawless job. These guys deliver every time! More
by Bad xxx chevy
Employees Worked With
I've worked with all of them.
July 05, 2017
I t was Great ! I was there to have some service work done that could not be corrected by another dealership and that repair was able to happen this time ! I was there to have some service work done that could not be corrected by another dealership and that repair was able to happen this time ! More
by Shamus
Employees Worked With
Carl Rudigure
June 17, 2017
#1 DEALERSHIP Service department goes above and beyond to take care of any issues I've ever had over that last 3 years Kile and Russell keep up the good work Service department goes above and beyond to take care of any issues I've ever had over that last 3 years Kile and Russell keep up the good work More
by Marshman57
Employees Worked With
Kile Thompson, Russell from service. Ryan Cochran sales and GM Jake Tutor. These guys are very important assets to Jim Norton Chevy as far as I'm concerned!!!!
June 15, 2017
Best GM Service Center in the Country! Jim Norton Chevrolet has by far the best service department and service manager I have ever seen. Kyle Thomson(service manager) personally met us when Jim Norton Chevrolet has by far the best service department and service manager I have ever seen. Kyle Thomson(service manager) personally met us when we arrived, crawled under our truck(in business clothes) and immediately went with me for a test drive. James Covington(our service advisor) kept in touch with us before and throughout the repair, informed us of other repairs our truck was needing but did not force the repairs on us, and he gave us excellent prices on the repairs we chose to have done. They were able to remove and replace our transmission in TWO days!!! This is unheard of in most dealerships. I have had to replace a transmission before and the last one took three weeks at a different Chevy dealership. We live in Texas and our truck broke down while we were traveling. I would go out of my way to return to them for service. So for the technical side of things, this is the 3rd(and hopefully last) transmission we have had to replace. This transmission was still covered under warranty, so when it went out about 30 miles from Broken Arrow, we went to the closest dealership, which was in Claremore, Ok. We only had first gear, which was only working intermittently. The Chevy dealership in Claremore refused to even check the transmission because they said we needed new U joints. Now I'm no stranger to U joint problems, so this wasn't shocking news, as we have has U joint problems before, but our truck was showing no signs of U joint issues. When I asked which U joint(this truck has 3) I didn't get an answer. All I was told is it needs U joints and it will be $800. We continued to press the issue and asked them to check the transmission(the only reason the truck was currently undriveable), but unfortunately they refused. This whole process took two full days. We ended up limping our truck(and large horse trailer it was towing) to Jim Norton Chevrolet in Broken Arrow. We called beforehand letting them know what was going on and they were more than happy to get us in. Kyle looked at the U joints as soon as we arrived, the only one the had a minor issue was the rear one. He said they would get us a quote and they recommend we replace it, but it was up to us if we wanted to have it replaced. They looked at our truck and pulled the transmission the same day we arrived. The next day they had a new transmission in (covered by the warranty) and had our U joint replaced for $265. We live 5 hours from Broken Arrow, but we will definitely be back. More
by Christina Fackler
Employees Worked With
Kyle Thompson, James Covington
May 25, 2017
Excellent Service! Prompt, accurate, professional, and friendly service. Scheduled maintenance service online - fast and convenient. Carl helped me with my Bluetooth c Prompt, accurate, professional, and friendly service. Scheduled maintenance service online - fast and convenient. Carl helped me with my Bluetooth connection for GPS through my phone! More
by doahdo
Employees Worked With
Claire Donaldson, Charles Edwards
