Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Norton Chevrolet - Service Center
Broken Arrow, OK
68 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
68 Reviews of Jim Norton Chevrolet - Service Center
Sort by
January 30, 2016
Great service I came in for an oil change, and I was informed that since I had purchased my Buick here, I was entitled to my first 2 oil changes free. They also cor I came in for an oil change, and I was informed that since I had purchased my Buick here, I was entitled to my first 2 oil changes free. They also corrected the safety recall while I was there. I give Jim Norton 5 stars. More
by Drew79
Helpful December 02, 2015
Very Happy Customer So much to say in just a little box. All I can say is my first experience was not good and thats what took me to Keystone Chevrolet a year ago for my So much to say in just a little box. All I can say is my first experience was not good and thats what took me to Keystone Chevrolet a year ago for my first truck. After that year and just going in to Jim Norton for an oil change like I always do because the service department is awesome. I will never take my vehicle anywhere else because of the service and the treatment I get. But on the selling side my second time around Yesinyai Pennington and my sales guy Jason work there butts to get my other truck paid off and put me in a brand new truck. I mean they worked and I didn't think it was going to happen like it didn't the first time. I had different people the first time around and it was at the old building but at the new building I was taken very good care of. I'm going to say if you want a vehicle and people that work hard in the sales department and the service department. Go see Yesinyai Pennington and she will put you with the right person and keep checking to make sure things are going the way you want them. If you want your vehicle taken care of go see my boy Kyle Floras in Service department. If you want the right sales man go see Jason Fountain and if you want the right finance guy go see Will Franklin they will all take good care of you. Thanks Jim Norton for the best experience and for my new truck. Such a good staff and a good place to be.....Also love the new building makes me feel like I'm about to buy a Bentley or something. Thanks again. More
by cwade94
Employees Worked With
Will Franklin, Kyle Floras, Jason Fountain , Yesinyia Pennington, Yesinyai Pennington
July 07, 2014
PROFESSIONAL AND KNOWLEDGEABLE SERVICE. PROFESSIONAL AND KNOWLEDGEABLE SERVICE . ALWAYS FRIENDLY AND WILLING TO EXPLAIN WHAT THEY WOULD BE DOING. NO SURPRISES. PROFESSIONAL AND KNOWLEDGEABLE SERVICE . ALWAYS FRIENDLY AND WILLING TO EXPLAIN WHAT THEY WOULD BE DOING. NO SURPRISES. More
by dphill
Employees Worked With
KYLE
June 29, 2014
Awesome service With Todd the service advisor at my side I was very impressed with his knowledge and how he made sure I was a made aware of what needed to be done. Th With Todd the service advisor at my side I was very impressed with his knowledge and how he made sure I was a made aware of what needed to be done. This man goes the second mile a assure you are comfortable with the repair and keeps you advised of the progress. He told me od services I did not know I had available and coming to me. He is the reason I will have all my repairs done in Broken Arrow by Jim Norton More
by talk2fred
Employees Worked With
May 18, 2014
service with a smile I always enjoy having my 2014 Chevrolet Silverado serviced at jim Norton because the people are friendly from the service writer to the gm Dave. every I always enjoy having my 2014 Chevrolet Silverado serviced at jim Norton because the people are friendly from the service writer to the gm Dave. everyone has time to say hello and ask how your day is and they stay on top of the service to my truck also like to visit with fleet salesman Ronnie Norman and Controller Missy Utley. All great people More
by ccalvert001
Employees Worked With
kyle in service
March 07, 2014
I CAME IN TO GET A KEYFOB PROGRAMMED AND THEY FOUND A RECALL ON MY VEHICLE AND FIXED IT RIGHT AWAY. THEY EDUCATED ME ON ANY POSSIBLE FUTURE ISSUES AND HOW TO PREVENT THEM. I FELT LIKE THEY ACTUALLY CARED RECALL ON MY VEHICLE AND FIXED IT RIGHT AWAY. THEY EDUCATED ME ON ANY POSSIBLE FUTURE ISSUES AND HOW TO PREVENT THEM. I FELT LIKE THEY ACTUALLY CARED ABOUT THE SERVICE AND SAFETY OF MY VEHICLE AND NOT JUST SELLING ME EXTRA THINGS THAT I DONT NEED ON MY VEHICLE. WILL DEFINATELY GO BACK FOR ANY AND ALL MY FUTURE CHEVY NEEDS!!! More
by lynrach87
Employees Worked With
Charles Wilson
February 09, 2014
I came in for a tire rotation and oil change. There was a line on the repair order for a multi - point check. I was not told of anything wrong or needed. There was no paper report with repair order. Also, s line on the repair order for a multi - point check. I was not told of anything wrong or needed. There was no paper report with repair order. Also, since this was the first visit there, I was not even asked my name or address. I believe they got my name out of my glove box, since it was open when I went to leave. Also my oil level was 1/2 quart low. I checked it after I got to my friend's house and it had set over an hour or more. My car is a high mileage vehicle and can't believe that everything was perfect. More
by feld295
Employees Worked With
January 26, 2014
Always fast and friendly. Not what you would expect from a dealer, I know. Only once were they not able to get me right in, but a loaner was offered, which is always the case. All I needed was an oil cha a dealer, I know. Only once were they not able to get me right in, but a loaner was offered, which is always the case. All I needed was an oil change, so I went back later, no big deal. If you're needing something major done, a loaner will be offered and you'll be on the road. I've never had a problem with these people. More
by progressive2112
