Jim Norton T-Town Chevrolet

18 Traverse Shifter Assembly The service dept is very nice and they had my vehicle ready same day. I will definitely use this dealership in the future for my Traverse. The service dept is very nice and they had my vehicle ready same day. I will definitely use this dealership in the future for my Traverse. More

They were efficient & helpful. Gave me loaner They were very polite & professional. I was happy that I got a loaner while the truck was being worked on... stayed available to answer questions I ha They were very polite & professional. I was happy that I got a loaner while the truck was being worked on... stayed available to answer questions I had late in day... More

Oil change and service They treated me kind and were specialists at doing their job . Philip advised me of work that needs to be done to my truck and will return to get it d They treated me kind and were specialists at doing their job . Philip advised me of work that needs to be done to my truck and will return to get it done More

Bad service. Lee the service tech I was assigned to must be the smartest person in the dealership. Can’t believe his name is not on the sign. Came in to get a flat Lee the service tech I was assigned to must be the smartest person in the dealership. Can’t believe his name is not on the sign. Came in to get a flat fixed and ended up with a new tire. Tried to convince me that a plug in my tire is just as good as a patch from the inside. Lol. After an hour came back and said plug won’t work still leaking so going to patch. After another 20 minutes came back said tire no good. Had rubber pieces inside the tire. Had the plug held they would have sent me on my way. Bad tire and all. I work from this truck and need it to be 100% at all times. He never offered to show me what was wrong with the tire. When I questioned him he acted as if I was an idiot and he was the pro. Again lol. After 2 hours and a new tire I was out of there. Quick service huh. More

Trustworthy and great communicators I take all of our families vehicles to Route 66. All makes and models and they always do a phenomenal job. They went above and beyond. I would recomme I take all of our families vehicles to Route 66. All makes and models and they always do a phenomenal job. They went above and beyond. I would recommend them to everyone I know! More

Oil change time Service was tomorrow in getting to my truck, I dropped it off and they called me when it was done. Great experience with Rt 66! Thank you! Service was tomorrow in getting to my truck, I dropped it off and they called me when it was done. Great experience with Rt 66! Thank you! More

Engine light was on The only problem I had was the fact of how long it took to fix the issue. Took a week b4 I got my vehicle back. Other than that, I absolutely loved Ph The only problem I had was the fact of how long it took to fix the issue. Took a week b4 I got my vehicle back. Other than that, I absolutely loved Philip Padgett for his personality and his professionalism! And the girls that work in the office for the service department....... They are an absolute hoot!! Loved visiting with them!! They go over and beyond with treating a person like one of the Family up there!!! I give those girls higher than a perfect score!!! More

Fair Deal Sales people were willing to work with me to arrive at a fair price for the vehicle I wanted. Staff was friendly and helpful . s Sales people were willing to work with me to arrive at a fair price for the vehicle I wanted. Staff was friendly and helpful . s More

Great Customer Service Ken is the guy you want to see! He's always kind and courteous when I bring my vehicle in for servicing. He's always honest and never tries to get you Ken is the guy you want to see! He's always kind and courteous when I bring my vehicle in for servicing. He's always honest and never tries to get you to pay for more than what you need. I look forward to bringing my car in just so I can visit with him! More

Disappointed We were deceived on what features such as navigation. Our salesman was nice but not knowledgeable about the car. Nick the GM I guess he was, was very We were deceived on what features such as navigation. Our salesman was nice but not knowledgeable about the car. Nick the GM I guess he was, was very hateful the entire time. Only time he even cracked a smile was after we decided to buy the car. Finance guy was hateful when we decided to do the intial agreement to bring the car from another dealership because we questioned being asked to put a bunch of money down on a car they could not even show us a picture of. The whole entire transaction felt very unprofessional and unorganized. We had to hunt down the keys and they still had that with our booklet in a drawer. The salesman was telling us we would have to order a second key and they actually had one there. They claim they are not into high pressure sales but that is a lie. We have bought several cars from Jim Glover that used to be at that location years ago. Seems since the dealership has become Rt66 it is not as friendly or professional or organized. We could not even find the salesman once we had finalized our paperwork. With all this my greatest upset is the behaviors of Nick the gm. He was not friendly at all and even was griping and getting angry in the cubicle when we asked about increasing our trade in to compete with the other dealership. We are still having issues with the Navigation and we called to see about upgrading so that we have the Navigation that doesn't rely on our phones and all they want to talk about is Onstar. We test drive orginally a model that had the Navigation that was on all the time it was not Onstar. Seems like a very uninformed dealership and I won't purchase there again. More