Jim Norton T-Town Chevrolet

Disappointed We were deceived on what features such as navigation. Our salesman was nice but not knowledgeable about the car. Nick the GM I guess he was, was very We were deceived on what features such as navigation. Our salesman was nice but not knowledgeable about the car. Nick the GM I guess he was, was very hateful the entire time. Only time he even cracked a smile was after we decided to buy the car. Finance guy was hateful when we decided to do the intial agreement to bring the car from another dealership because we questioned being asked to put a bunch of money down on a car they could not even show us a picture of. The whole entire transaction felt very unprofessional and unorganized. We had to hunt down the keys and they still had that with our booklet in a drawer. The salesman was telling us we would have to order a second key and they actually had one there. They claim they are not into high pressure sales but that is a lie. We have bought several cars from Jim Glover that used to be at that location years ago. Seems since the dealership has become Rt66 it is not as friendly or professional or organized. We could not even find the salesman once we had finalized our paperwork. With all this my greatest upset is the behaviors of Nick the gm. He was not friendly at all and even was griping and getting angry in the cubicle when we asked about increasing our trade in to compete with the other dealership. We are still having issues with the Navigation and we called to see about upgrading so that we have the Navigation that doesn't rely on our phones and all they want to talk about is Onstar. We test drive orginally a model that had the Navigation that was on all the time it was not Onstar. Seems like a very uninformed dealership and I won't purchase there again. More

Annual maintenance Every employee including sales has always been helpful and friendly. I’d recommend Route 66 for your next Car experience. I’ve only lived in the State Every employee including sales has always been helpful and friendly. I’d recommend Route 66 for your next Car experience. I’ve only lived in the State for 2 years and upon first visit for trade in, my experience was a happy one. More

New car purchase I was very disappointed with my recent new car purchase at Route 66.. We love the vehicle we got however the service was terrible. The salesman Jusho I was very disappointed with my recent new car purchase at Route 66.. We love the vehicle we got however the service was terrible. The salesman Jushon Jackson was friendly but he knew very little about the vehicles features. When we asked him to show us he couldn't because he didn't know how. It got to the point were we figured we would have to figure it out ourselves. The Manager Nick was rude and never smiled until we agreed to buy the vehicle. He got extremely mad when we mentioned what another dealership offered us on a trade in. We felt pressured to buy. Once we got done with financing our salesman Jushon was no where to be found in fact once he took us over to financing we never saw him again. I had to go hunt someone down to get the keys to the new vehicle we purchased for over $43000!! Don in the service department was very friendly and helpful. I purchased a 2002 Chevy Impala in 2002 at that dealership, and in 2012 I purchased my 2012 Silverado (both new). However the dealership was Jim Glover at the time. I will not be back to Route 66 to purchase a vehicle ever again. I will continue to have my truck serviced there because I like Don in the Service Department. However the sales the staff was very unprofessional and I will not do business with this dealership again. More

Absolutely wonderful The people are so friendly at Route 66..not pushy at all! I had a strict budget and they helped me achieve it. Thank you Yansi and Lin!! The people are so friendly at Route 66..not pushy at all! I had a strict budget and they helped me achieve it. Thank you Yansi and Lin!! More

2014 Chevy Malibu Geico Insurance Claim Thank you Route 66 for the great customer service in a timely manner. Route 66 provided me with loaner to be able to get back and forth to work withou Thank you Route 66 for the great customer service in a timely manner. Route 66 provided me with loaner to be able to get back and forth to work without any problems. More

Up saleing bad Will never go back verbal told me one price and pick up vechile and it was double . Wanted to up sale everything and had to ask about the problem I Will never go back verbal told me one price and pick up vechile and it was double . Wanted to up sale everything and had to ask about the problem I brought it in for because to interested in other service items. People watch out for the cheap oil changes because I bet you that 15.66 oil change will be $500.00 bucks . I expect to pay a fair price for a service but not be ripped off I have 15 GM vechicles More

june 10th visit service was great keep Lee. Sales was great with Chayton but upper management in that elevated box are another story. My trade in cars were valued at service was great keep Lee. Sales was great with Chayton but upper management in that elevated box are another story. My trade in cars were valued at 1/3 nsda value, big deal buster. Those people act like they are above you even when they come out of the tree house club, no telling what goes on in there. Went in for service started looking at equonix thats what got sales involved More

Love this place Dude fixed everything on my car and changed the oil rotated my tires and all that good stuff! He also made sure I had everything that I needed and was Dude fixed everything on my car and changed the oil rotated my tires and all that good stuff! He also made sure I had everything that I needed and was very respectful! More

The service Guy was a jerk. Will NOT go back! He attitude was descending, not personable or caring. Did not have interest in my concerns with my past issues waiting for service. I used coupon. He attitude was descending, not personable or caring. Did not have interest in my concerns with my past issues waiting for service. I used coupon. More

Crap service continued I have had to take my truck in 5 times I believe 3 of those times where for the same problems they said they fixed but did not. they have had my truck I have had to take my truck in 5 times I believe 3 of those times where for the same problems they said they fixed but did not. they have had my truck off and for weeks. They did an alignment 6 months ago tows out so bad that the outside of both fronts are balled. yes I had them rotated. the answer I got was well once it has a flat spot it will continue too wear the same. It is always an excuse, always. xxxx poor customers service! same problem when they where Glover! Just seems they continued crap service please do not waste your time!!! More