Jim Norton T-Town Chevrolet

Wrecked my car and sexual harassment They wrecked my car following the oil change and then kept it for a month once I got it back the right front panel was a different color send the res They wrecked my car following the oil change and then kept it for a month once I got it back the right front panel was a different color send the rest of the car. I've been sexually harassed at this dealership on four different occasions in 4 years. I have had 12 loaner cars because my car has broken down Time After Time After Time. When I finally got my car back yesterday the outside was clean but the inside was filled with dust from the paint shop they did not care to clean out the inside or the inside windows knowing that I just had surgery and it would be hard for me to reach the front windshield from the inside. I am never going back to this dealership again. The GM Chuck told me in his exact words I quote " I don't care about the past sexual harassment what I care about is what's going on today tell me what you're upset about today" he also stated and I quote " if you have been sexually harassed four times and you have poor customer service then why do you keep coming back here?" Well sir I will not and I will make sure everybody I know knows the type of treatment that I did not deserve but I received from you and your staff. More

Customers come first The service and hospitality are amazing. They will work with you on a loaner vehicle and ensure that there us a full service check done on yours befor The service and hospitality are amazing. They will work with you on a loaner vehicle and ensure that there us a full service check done on yours before returning it. We have been using Route 66 for about 2 years now and will continue to for many more. More

Good Customer Service Took my 2012 Dodge Ram in A/C was not working. At First was a bad experience left my truck and took the shuttle to work. No one called my all day hadb Took my 2012 Dodge Ram in A/C was not working. At First was a bad experience left my truck and took the shuttle to work. No one called my all day hadbto call to get updates on truck, finally. Got a service person on the line, was busy advised when tech get a chance will pull truck in and diagnose. Get off work call to get picked up. By the time I got to dealership had diagnosed problem had to keep my truck over the weekend. Got setp with a loaner got my truck back by Tuesday evening. More

Excellence This was the most pleasant experience of buying a vehicle at a dealership! The people were friendly, professional, willing to help in any way! The mus This was the most pleasant experience of buying a vehicle at a dealership! The people were friendly, professional, willing to help in any way! The music being played throughout the building was awesome!! So thankful for a positive experience! We will definitely be back and have already told several people about Route 66 Chevrolet!!! More

Long wait My advisor Lee Boyse is always good about letting me know what is needing to be done on my car and always breaks down the cost which I appreciate beca My advisor Lee Boyse is always good about letting me know what is needing to be done on my car and always breaks down the cost which I appreciate because I don’t always have the funds to pay for everything at once. Typically I wait about an hour for my car for an oil change but this time I waited 2 1/2 hours. I arrived at 8:15 and didn’t leave until 10:50. More

Service was great It is always a pleasure to bring my car to Route 66 for service. Good Job Lee and Route 66! I will be back soon!!!! It is always a pleasure to bring my car to Route 66 for service. Good Job Lee and Route 66! I will be back soon!!!! More

Professional all the way They were on top of the game. Got it fixed, and fixed right. I will definitely be back for any future service. Will definitely visit them for any fu They were on top of the game. Got it fixed, and fixed right. I will definitely be back for any future service. Will definitely visit them for any future purchases. More

The guys and girls are great! The guys and girls who work in the service department are great. I always feel comfortable working with all of them. I am not always great at letting The guys and girls who work in the service department are great. I always feel comfortable working with all of them. I am not always great at letting them know what is wrong with my car but they try their hardest to understand what I am saying. They are efficient and having a loaner is fantastic! More

Not 5 star- TEN STARS!!! I am from the Chicago area and got stranded in Tulsa with a bad fuel pump. I was in town for a dog show and traveling with multiple dogs. Karissa and I am from the Chicago area and got stranded in Tulsa with a bad fuel pump. I was in town for a dog show and traveling with multiple dogs. Karissa and Phillip took such good care of me, my pets and my vehicle I was absolutely blown away by their kindness and hospitality. They worked around my show schedule to get my car fixed quickly and get me in the road for my long trip home. They went over the top to give me personal cell phone numbers to make sure I was getting the communication I needed. Can’t say enough good things about this dealership. The service tech(name?) was awesome when I picked up my car and the other service reps present at the time were all so kind. My long trip home was safe and no car problems! More

Great service. Everyone from the advisor to the cashier was great. Even the technician text me to tell me he was working on my vehicle, and when he would be finished Everyone from the advisor to the cashier was great. Even the technician text me to tell me he was working on my vehicle, and when he would be finished. More