Jim Norton T-Town Chevrolet

great service team went in with a noise in the steering column mechanic drove car with me heard the noise they looked at it had to order a steering column gave me a lone went in with a noise in the steering column mechanic drove car with me heard the noise they looked at it had to order a steering column gave me a loner car kept me updated as to when parts got in called me to pick up car when it was finished picked it up and problem was fixed this dealer is 1 hour away and I pass 2 others to get there it is the only chevy dealer I will go to for service or to purchase my next vehicle More

Excellent!!! Great customer service definitely went above and beyond to make sure they help you find everything you want and stay with in your budget!!! Everyone w Great customer service definitely went above and beyond to make sure they help you find everything you want and stay with in your budget!!! Everyone was extremely friendly and welcoming!! More

They lie and low ball your trade in. I do not think I've been so cheated and taken advantage of as what happened to me by this dealership. I brought my 2012 Silverado in to have a oil cha I do not think I've been so cheated and taken advantage of as what happened to me by this dealership. I brought my 2012 Silverado in to have a oil change and while waiting one of the salesman called me on my phone and asked if I would consider trading my truck, I told him I would if they can pay it off . Long story short by the time I everything was said and done I had to finance $10,000.00 for the pay off of my truck. The people lied to me about the mileage saying the new truck had 3 miles on it and when I got home and learned where the odometer was the truck had over 700 miles. there are other items they lied about but I'm getting upset to talk about them. More

Outstanding Service We went to Jim Glover on the River in search of new car. After going elsewhere and being quoted way to high of a car payment Kyle Hopkins went above a We went to Jim Glover on the River in search of new car. After going elsewhere and being quoted way to high of a car payment Kyle Hopkins went above and beyond to ensure we left with a new car. I would highly recommend him for all your vehicular needs! More

Great customer service I went in for an oil change. It is very easy and convenient, I just call Bubba Hook and he takes care of us. If I ever need anything I know he will be I went in for an oil change. It is very easy and convenient, I just call Bubba Hook and he takes care of us. If I ever need anything I know he will be able to either help or point me in the right direction as far as services with Route 66. More

Worst customer service experience oute 66 Chevrolet in Tulsa Ok It was an absolute nightmare. I got my car ok found my sister a car and co signed on it she traded in her truck and was oute 66 Chevrolet in Tulsa Ok It was an absolute nightmare. I got my car ok found my sister a car and co signed on it she traded in her truck and was told it was going straight to auction 8 hours later it’s posted on Facebook from their used car department with a nasty post about the color(yellow) asking double the trade in value. I get you have to make money but lie to us and then posted in a very unprofessional manner. Her title came it was supposed to have a check with it for the remaining balance of her trade in, nope had to call them to have them “find” the check. They say they got her a better interest rate ok great. 2 Weeks later we get a call that the finance guy made a mistake so we go in for 3rd contract signing. He tells us NOTHING can be done to bring down the payment closer to what was promised so I ask to speak to a manager. They get me the New Car Manager Chris Taff he’s extremely rude and condescending and gets us down a little bit on the payment. Meanwhile I asked for s quote on electric windows because my new 2017 car comes with manual windows. The sales team says they were going to try to get me s good deal since I was a good customer aka bought 2 new cars. The senior guy tells his associate to contact me telling me he still working on the pricing. She calls but doesn’t leave s voicemail. Instead she calls my sister leaving her a voicemail saying she has something urgent to talk to her about. My sister calls her back and she wants my sister to give her a good survey because according to the sales lady she got chewed out because my survey want good. I email the executive manger and get no reply but I get a call from her manager telling me she was talked to about not calling me not my survey. He then tells me he’ll call me back with a quote one the windows. I finally hear from him and he’s says it’s a little high let him see what he can do. No call. I call him on another matter and he answers and says let me call you back in 30 seconds. Never calls me back. So I’m short I will never go here again. I will vehemently discourage anyone from ever coming here. In fact as soon as I can I will trade in my car. This is all in less than 3 weeks! Got a respond when I left a bad review in Facebook the assistant manager of new cars wouldn’t call me back. Called and talked to another salesmen names Issac and he never callld me back. I call one of my original salesman and he tell me he was informed not to answer any of my calls. But he will work with me and if I call him when I’m ready for an oil change he will see what he can do about power windows. I called the Original salesman when I was ready for my first oil change and he never returned my calls. I called a general manager and he told me that guy had warned him I was going to call. The manager tells me he won’t do anything because there’s nothing in the original paperwork and it was 7 months ago. I told him I was going to complain to the BBB and he told I shouldn’t do and and would only answered me after I asked him multiple times es why. He said because I’ll have to let them know this all happened in October 2017. I said that kind of the point of my anger. The WORST customer experience I’ve ever had! Update as of 6/15 my complaint with the BBB is going on file and whoever responded to the complaint was again very unprofessional saying I was trying to bully and blackmail to get free stuff. Had to take it to the BBB because Monty was rude saying I want telling the truth and I was just trying to get something for free. Had to talk to him because Jody More wouldn’t return my call but informed Monty “someone” would probably be contacting him about power windows. I find it suspicious that he wouldn’t call me back but instead goes to his manager and tells him to expect a complaint. I’ve also filed a complaint wit GM. More

Enjoyable Justin was very easy to work with. He was friendly and knowledgeable about the vehicle. There was no pressure and he wanted me to get the right vehicl Justin was very easy to work with. He was friendly and knowledgeable about the vehicle. There was no pressure and he wanted me to get the right vehicle at a fair price. More

My first and worst experience buying from a major dealership The only reason i would ever considered coming back to this dealership would be because of richard. He is the only one who cared about the treatment I The only reason i would ever considered coming back to this dealership would be because of richard. He is the only one who cared about the treatment I went through using this dealership as my first time ever buying a car by myself. All the men there besides richard are sexist and they belittled me as a woman saying i quote,"i needed my husband in the room to keep me in check while the deal was being made." Richard had the decency to take me aside and apologize for all that i went through plus being told that the used car went under a 23 point inspection and had brand new brakes put on before it was put on the lot then to find out to be a lie and then saying that the 2 year old car i bought needed struts roders and brakes... they kept my car for a month and the general manager told me that he shouldn't have to be dealing with me. All and all if you come to this place ask for richard or you wont be taken care of at all. More

Great Place very helpful, Richard C. and Phil were great in getting me into another car after I totalled the first car I financed with them. They got me into a n very helpful, Richard C. and Phil were great in getting me into another car after I totalled the first car I financed with them. They got me into a newer car with the same payments. More

Trustworthy Our dealer was honest, upfront, and very kind!!!!! Our dealer was able to stay under me and my husbands budget which is what sealed the deal!! Our dealer was honest, upfront, and very kind!!!!! Our dealer was able to stay under me and my husbands budget which is what sealed the deal!! More