Jim Norton T-Town Chevrolet

I was interested in purchasing a Hummer and located one at this dealership that was listed on Auto Trader.com. I contacted the internet sales person on 12/18/2012, by the name of Sean. He was very friendly at this dealership that was listed on Auto Trader.com. I contacted the internet sales person on 12/18/2012, by the name of Sean. He was very friendly in explaining that they no longer had this vehicle available, but did have another Hummer available for sale in a different color. I asked him about the price, he indicated that their price was 21,900 but they could work me a deal and get me top dollar on my trade in for my 2011 Camaro. I was pleased with hearing this so I scheduled an appointment to meet with him. However, I ended up having to cancel that appointment as I am pregnant and was put on bed rest for several weeks. My husband and I were out and about that following weekend, the first saturday of 2013...anywho we decided to stop by and take a look at this Hummer since we were close by. We stopped in and was greeted by a salesperson (can not recall his name) but he was friendly upon meeting. We told him we were interested in the Hummer and would like to test drive it. I also explained to him that I had previously talked to Sean about the Hummer and the price, he indicated that was okay and would be right back with the keys. The first issue started upon entering the vehicle for our test drive, there was absolutely no gas, I was actually afraid of running out so I just drove it around the parking lot. When I explained this to the salesperson he acted like it was no big deal and did not offer to put anymore gas in to allow us to test drive it on an actual road or the highway. None the less, I was still interested in purchasing this vehicle, I asked him about a carfax and he said sure they had one and it would be no problem (although I never did see one). We then went inside to work out the numbers......after waiting for what seemed like forever, we were approached by the salesperson and an additional salesperson or manager of some kind. They presented us with the numbers listing the Hummer price at $26,900...of course I was shocked as I had originally been told the list price was $21, 900. The salesperson indicated that "Sean" must have misspoke and could not believe he told me that price......which I thought was absurd as I had previously done my research and priced used 2008 Hummers and knew this was way over priced. I asked if they could ask Sean or if I could speak to him, all they told me was that they could see where he had logged our call in the computer on 12/18/2012 and never offered to let me talk to sean. I then explained that I was not comfortable with that price and we would need our keys to the camaro (vehicle were hoping to trade in) so we could leave. They came back with another offer of 24,900 for the Hummer, which I said "no way", as I knew it was still overpriced and to be honest by then felt like they were trying to take advantage of me. Upon further investigation you can clearly look on their website right now or on Autotrader.com and the same white Hummer is listed for $23,999. The sales people I spoke with (with the exception of Sean) seemed to play too many games, provide poor customer service, and a general overall bad experience. More

Went to Jim Glover's to buy a used car for my daughter who is in college. Told them I was looking for used car between 8 and 10 thousand. Showed me a wrecked car and I said this car has been wrecked. A who is in college. Told them I was looking for used car between 8 and 10 thousand. Showed me a wrecked car and I said this car has been wrecked. And salesman, I didn't get his name unfortunately, said, Buddy you need to up your price if you don't want a wrecked car. He was rude and unhelpful. Informed me that it was 2012 and back in the 70's or 80's you could a good car, even a new one, for that but not now. I'm older, so he thought he was reaching out to me, I'm pretty sure. Of course, I am aware that it is 2012. I went to Bob Moore Nissan next door, they politely ran 3 carfaxes on the cars I liked within my range and none of them were wrecked. I bought a decent car for my daughter. I will not go back to Jim Glover's. I make 160 thousand a year and can afford a new car, but that wasn't my need at this time. I am very disappointed in businesses that don't train their personnel. More

let me clarify, Everyone at the dealership was friendly,The problem is internet sales are very misleading. My wife and I are looking for a GMC Terrain.The idea was we could buy a slightly used one friendly,The problem is internet sales are very misleading. My wife and I are looking for a GMC Terrain.The idea was we could buy a slightly used one with greater upgrades in trim level for about the same price we could buy a base model . Advertised on the net was GMC Terrain stock # 60852 - 2012 model SLT with only 18,000 miles . when we went to look at the dealership Nathan showed us 2 different Terrains with much higher mileage and lower trim levels. We were informed that the one we wanted to see was being used by one of the managers wives and would be back after the labor day weekend. I told Nathan we were not interested in a car with over 30000 miles on it and he told me it would be in the next day. The next day I called only to find out she would be keeping it until next Monday. And so goes the old bait and switch. Update- We were contacted by the GM and a week later the car was returned- We were offered a fair deal on the car but it had accumulated over 2000 more miles on it and we chose not to accept ,I appreciate the second chance offer but will continue to look More