Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Jim Norton T-Town Chevrolet

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.9
1,992 Reviews
The Norton Family has been handling Oklahoma's automotive needs since 1928 and we take pride in providing the best customer service possible We are so excited about T-Town and being able to offer expanded service to Tulsa and the surrounding communities. Our entire goal is to solve your transportation needs. Regardless if it is a new car, used car, service, parts or if you need some body work done…we have you covered. Our team is a melting pot of experienced managers who understand the Norton culture. Customer service is our number one priority and the pillar of our organization. We are a progressive, honest, and hard working group of professionals that will do anything in our power to help you out.
Contact Dealership
View Awards

4924 S. Memorial Drive

Tulsa, OK

74145

Directions

By Type

Showing 1,992 reviews

May 11, 2012

Took my car into the service department and they were very helpful in helping assist me have some issues taken care of thru GM. Wasn't there responsibility to help but felt like the went above what most More

by clutch not fixed Mr expert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Report | Print
May 21, 2012 -

Jim Norton T-Town Chevrolet responded

Hi, this is Jared Glover. I just read through your review and would like to see if there is anything I can do to further assist you with your Camaro. I spoke with our service department and would like the opportunity to speak with you. Please give me a call at your earliest convenience at 918-660-7549 Thank you very much, -Jared

April 24, 2012

Calvin Riggs and Kaleb Hosier were very friendly and helpful. They helped to aleve my fear of purchasing a car. The also talked about the benefits of the car. More

by tressageh02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin and Kaleb
Report | Print
April 21, 2012

In regards to my April 20 post for the Nissan Murano. ......if i could delete my post I would do so. Jared Glover, Adam Clinkenbeard, Billy Caperton, and James in new car sales made our problem go away More

by lorimccullar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam , Jared Glover
Report | Print
April 20, 2012

I bought a use car from this dealer and after 4 weeks I didn’t receive the title because my address was wrong, so I called 3 times, asking about what was going on with the title and they say hoo we will c More

by Armandin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Madalone
Report | Print
Apr 21, 2012 -

Jim Norton T-Town Chevrolet responded

This is Jared Glover, I see that you updated your review yesterday, I really want to see if there is anything I can do to help with this situation. What is your name? Who did you work with on your vehicle purchase? Please allow me to give you a call and we can talk about everything that has transpired, I would very much appreciate it. Thank you

Apr 22, 2012 -

Armandin responded

My name is Armando Mr. Madalone was is charge of the credit paper work, and the lady who answerd the phone and told me update the address wasn't the dealer problem was Tammy. I feel like they just want to sell the car and after that cero support!

May 03, 2012 -

Jim Norton T-Town Chevrolet responded

Armando, I believe Adam spoke with you about the problem and got everything taken care of for you. He said that you are satisfied with our response, is there anything else I can do for you? I noticed your review is still posted, so I just wanted to follow up and make sure everything was handled for you in a satisfactory manner. Thanks

May 17, 2012 -

Jim Norton T-Town Chevrolet responded

Armando, I believe Adam spoke with you about the problem and got everything taken care of for you. He said that you are satisfied with our response, is there anything else I can do for you? I noticed your review is still posted, so I just wanted to follow up and make sure everything was handled for you in a satisfactory manner. Thanks --------------------------------------------------------------------------------

May 17, 2012 -

Jim Norton T-Town Chevrolet responded

I am sorry that we weren't able to handle your situation in a more timely manner, but as soon as you posted online I got in touch with you and Adam and I got the situation corrected. Before that, I was unaware of an issue and I'm sorry that Steve Madalone wasn't quicker to respond to you. Please let me know if there is anything else I can do.

May 17, 2012 -

Armandin responded

ok thanks

March 14, 2012

Jordan Haynes made our buying experience awesome. He was very friendly and did exactly the right thing. Purchased a 2006 Hyundai Sonata and am very happy with it. More

by LeLandvogt89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan H
Report | Print
January 11, 2012

from the time i entered their lot, i was greeted right away by jared glover. he answered all my questions and was very informitive about chevy vehicles. i also never felt pressured with any decision i was More

by jarrodhinshaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jared glover and walter
Report | Print
December 28, 2011

Great Dealer, Found a truck i wanted via the internet, Drove 2 and half hours to dealer. Didnt like truck that I picked out when i got there because it had a bench seat in front, which i didnt notice in More

by howmanyyouneed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Bruce, Jerod Glover
Report | Print
Dec 28, 2011 -

Jim Norton T-Town Chevrolet responded

Hello, This is Jared Glover with Jim Glover Chevrolet, I would like the opportunity to get in touch with you and perhaps correct this situation. What is your name? Would you mind if we get in touch with you? Thank you, and I hope you had a Merry Christmas.

Dec 28, 2011 -

howmanyyouneed responded

I received a voucher for window tinting, was told it was a $300 value, asked salesman if i could also get a drop on the windshield, he said sure. I called today to make appt, service guy said "on the tahoe you only need to the front 2 windows done because the back ones are already tinted to the legal limit" I said whatever. I dont even know if i am going to bring it in for the tint, because those 2 windows i could have tinted here for $40, I was expecting a full tint job. there is no "legal" limit for rear windows only for the front 2, driver and passenger and a max of a 6 in drop on the front. If im going to have to pay for the back ones, i may as well save my money that i would be spending on gas and pay someone else to do the front 2 when I have the rest done. Jason Miller (2011 Tahoe bought on Dec 10th, stock #t29370)

Dec 30, 2011 -

Jim Norton T-Town Chevrolet responded

Mr. Miller, After looking up the deal with the stock number you supplied, your name is not on the deal. Due to the Privacy Act, I am not at liberty to discuss figures with you. If you would like, my General Sales Manager will get in touch with Laura and yourself and discuss the matter. Or, you and Laura are more than welcome to come in and sit down with us to discuss the issue. Please let me know how I can be of further assistance, and if you would like us to get in touch with Ms. Miller. Thank you

Dec 31, 2011 -

howmanyyouneed responded

You can discuss whatever you want to with me, if it wasnt for me your dealership wouldnt have sold us a new car, it was ok to deal with me when I was there, but now that there are problems, you cant because of the privacy act. thanks

Jan 02, 2012 -

Jim Norton T-Town Chevrolet responded

Jason, I understand that Bruce spoke with you this afternoon. Sorry we were slow to get in touch with you, I expressed my concern for this matter to him on Friday, but this weekend was crazy for all of us, as it was the end of the month and end of our fiscal year! I hope that he was able to ensure you complete satisfaction with us, as that is what is most important. He told me about the window tint, and that you would have it done to your liking and send us the receipt and we will reimburse you. Is that satisfactory to you?

Jan 03, 2012 -

howmanyyouneed responded

I called him back and left a message on his machine, I was going to send the receipt for the oil change and the window tint to you for reimbursement, But I will not be getting to the tint done til I go back to buffalo ny in april, so I have another suggestion, How about you order me a hitch cover for the back of the tahoe instead, which was all i asked for in the begining, its like a $80 piece probably less for you, I would call that more than fair. and I will change my dealerrating as I am sure you wish. thank you

Jan 03, 2012 -

Jim Norton T-Town Chevrolet responded

Will you send me a link to the hitch cover that you have in mind? I can do that for you. If you send me a link, I will get one for you and ship it to you. Please provide me the link and the address you would like me to send it to! Thank you for your understanding

Jan 03, 2012 -

howmanyyouneed responded

http://www.gmpartsgiant.com/oem/2011-chevrolet-tahoe-trailer-hitch-closeout-or-rear-fascia-access-hole-cover-6626.html 19172859 Trailer Hitch Closeout - Not For Use on Hybrid or LTZ Models, White (50U) Laura Miller 142 S Pine or PO Box 1021 Howard KS 67349

Jan 03, 2012 -

howmanyyouneed responded

its just a standard oem hitch closeout, im sure you can get one in your parts department.

Jan 03, 2012 -

Jim Norton T-Town Chevrolet responded

That's what I figured you were wanting, just wanted to make sure! Thanks, I'll get one on the way for you!

Jan 03, 2012 -

howmanyyouneed responded

thank you

Jan 04, 2012 -

howmanyyouneed responded

I registered my truck here today, when I took the temporary tag off there was a plate under it, what do you want me to do with plate number 815HNU

Jan 04, 2012 -

Jim Norton T-Town Chevrolet responded

Your package is on the way! It went out last night from here. You can keep the plate or throw it away, we no longer need it. Thanks!

Jan 05, 2012 -

howmanyyouneed responded

got it today thanks, and I revised my rating, hope everything is good, thanks again. Jason and laura miller

December 16, 2011

I found Jason Guerro to be very pleasant to speak with. He worked with me to come to an agreement on a price of the 2011 Chevy Traverse. More

by Alexsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Guerro
Report | Print
November 28, 2011

Very good buying experience. Justin Dell was awesome. He was patient, nice, honest and understanding. I would recommend this experience to anyone. They made my purchase of the 2010 Chevy Equinox a fun memor More

by bryanamps20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Dell
Report | Print
November 15, 2011

I had a very pleasant experience in purchasing my 2012 Camaro. David Cecil was very nice, everyone was very helpful and knowledgeable. Thanks for the pleasant experience! More

by emma_thurma823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cecil
Report | Print
1
...
196
197
198
...
200