Jim Norton T-Town Chevrolet

Prompt and curtesy Was able to get appointment very short notice and didn’t have to wait long at all. Service technician was very friendly and respectful. Explained eve Was able to get appointment very short notice and didn’t have to wait long at all. Service technician was very friendly and respectful. Explained everything thoroughly. More

Good Experience Worked well with me to get a new vehicle with bad credit. Even ended giving me more on my trade in than I thought they would. Also had a couple of add Worked well with me to get a new vehicle with bad credit. Even ended giving me more on my trade in than I thought they would. Also had a couple of additions I wanted on the car and they did it with no extra cost to me. Very pleased with the experience. More

Did not live up to commitment Got a service bulletin from Chevrolet and had an issue with brakes. Made an appointment to have them check out the brakes, which I was told that it wo Got a service bulletin from Chevrolet and had an issue with brakes. Made an appointment to have them check out the brakes, which I was told that it would take a couple of hours to assess the problem. I dropped off my truck at 11 am and told them that they could change my oil as well. At 4:30pm, I called the service department since I had not heard from them. I was told to hold on, he would go check it out. Remained on hold for about 15 minutes before he came back on the phone and told me that they were very busy but he had gotten my truck up to the front of the line to be looked at the next morning. I told him that was not the deal and I would come get it, which is exactly what I did. He did offer to set me up with a loaner. When I got there to pick up my truck, he told me that they were extremely busy and he had checked on my truck 3 or 4 times during the day. I found that hard to believe, No apology, just handed me the bill for the oil change and told where to go pay for it. It is really pretty simple, Do what you say you are going to do. It is upsetting that I made an appointment to have my brakes checked out. I told him when I made the appointment I would not leave my truck there for more than a day. He told me, no problem, they would do it in 2 phases, a couple of hours to find the problem, then a 2nd phase where if they had to order the parts, I could bring it back and have it repaired. That did not happen. More

Great Customer Service Received great service for my vehicle. I most likely will use this dealership for future needs. Lee was very good and kept me updated on work on my 20 Received great service for my vehicle. I most likely will use this dealership for future needs. Lee was very good and kept me updated on work on my 2016 Chevrolet Cruz. More

Best service ever Lee Boyce was the best help ever! He made sure everything was done and done right! He kept in touch with me until all the work was done and he even te Lee Boyce was the best help ever! He made sure everything was done and done right! He kept in touch with me until all the work was done and he even tested it himself to make sure it was done right! Then he tested it with me to make sure I was happy also! More

Arm and a leg thermostat 2015 Dodge Dart overheating. Fans working reservoir empty. Was starting to overheat when I dropped it off. They filled reservoir and pressure tested. 2015 Dodge Dart overheating. Fans working reservoir empty. Was starting to overheat when I dropped it off. They filled reservoir and pressure tested. Could not get to overheat. They contacted Dodge dealership and said it was thermostat and housing assembly. Roughly $50 part. Dropped of Friday 12:30 wasn't ready until following Wednesday. Total $716 due to "labor intensive" replacement of thermostat housing. Total BS. Will NOT buy another American car in my lifetime and certainly not from this dealer. They also put me in a huge Silverado gas guzzling loaner that I did not like. More

Every one I was in contact with was wonderful. My car runs better now than it did when I bought it. I don't believe the dealership I bought it from did any checking on it before I bought it from th My car runs better now than it did when I bought it. I don't believe the dealership I bought it from did any checking on it before I bought it from them. More

Yousef was very helpful So far I am happy I chose Route 66 over another dealer. Nathan in finance was also very knowledgeable. Yousef was the reason I chose to come to Route So far I am happy I chose Route 66 over another dealer. Nathan in finance was also very knowledgeable. Yousef was the reason I chose to come to Route 66. He was very easy to deal with and very helpful. More

Great salesman and excellent service. Listened to what my wa Tony was an excellent salesman and listened to what we wanted. There wasn't any pressure to buy. I would highly recommend Route 66 and Tony to anyone Tony was an excellent salesman and listened to what we wanted. There wasn't any pressure to buy. I would highly recommend Route 66 and Tony to anyone looking to buy a used xar. More

They are shady I highly advise you to not come here. They are shady. I came in with a coupon for their oil change and tire rotation, just under 30.00 which is a good I highly advise you to not come here. They are shady. I came in with a coupon for their oil change and tire rotation, just under 30.00 which is a good deal. I was in waiting room for service dept., approached by a salesman. No, I am not going to trade in my new 2018 car. Then the advisors come in and try to sell you filters. I explained that I could only do the oil change. I go to pay, and a 30.00 expense was over 70! They still changed the filter, and claimed I authorized it. How they got an authorization from mr saying I could only do the oil change?? He would not explain the bill to me! I was getting upset. They did a service I did not authorize. The service guy continues to argue. I demand they remove the filter, as I did not auth6it and that this is shady and I wanted a manager. The service guy goes off on me, and throw the paper down on the counter and yells at me. He finally gets the manager . This is the only time at my encounter at this dealership that was anywhere close to being on the positive scale. He listened to me and took the filters and labor off, so I only paid for the service I asked for. I still feel it is shady, coming in with filters, being approached by sales people while you are waiting in the service waiting area. Shady that they did this, and to be treated in such a disrespectful manner when I questioned the extra charges!!! Too me, it was theft by deception. I feel because I was a woman by myself, they were trying to pull one over on me. More