Jim Norton T-Town Chevrolet - Service Center

As always, My experience was top notch. Kevin Thames met me on the drive. Kevin was friendly, attentive to my service needs, and quickly wrote up my service order. In the waiting room, I was able to conne me on the drive. Kevin was friendly, attentive to my service needs, and quickly wrote up my service order. In the waiting room, I was able to connect to the free wifi provided. The coffee and donuts were a bonus. Utilizing the wifi and enjoying the coffee and donuts made the wait time, which was short, go by quickly. More

Great service. In and out within an hour of my arrival on a Saturday morning. I travel from Conway AR for my service and do appreciate the fast service. a Saturday morning. I travel from Conway AR for my service and do appreciate the fast service. More

The Bodyshop at Jim Glover has had my car since November of 2013 to repair damage to the frame, hood, both driver's side doors, and wind shield. today is 2/20/2014. They have told me my car was ready three of 2013 to repair damage to the frame, hood, both driver's side doors, and wind shield. today is 2/20/2014. They have told me my car was ready three times now. First time I went to pick it up the hood was not straight, paint on my head lamps, there was sanding dust from front to back inside and out. my grey leather was now tan from a thick layer of dust. the second time I went to pick up my car(after I was told it was ready) The battery was dead, my hood was still not straight and the sunroof would not close. the inside had an over powering smell of whatever they used to clean the inside, it was so overpowering that it stuck to my clothes. After contacting J.Glover with in thirty minutes I was told my car was ready for pick up. That was yesterday, The body shop asked me to call them thirty minutes before I would arrive so they could wash my car. today when I went to pick up my car, the hood was still not right. Now I am told it will be Monday before I can get my car. Mr. Glover has offerd me A free oil change for my trouble and wait. I am thankfull for the loaner vehicles they have allowed me to drive, and the future oil change but, I do not think that makes up for the lack of quality workmanship they profess to turn out. Brenda Barricklow is the shop Manager and I believe she is as frustrated as I am. She is only as good as her techs. After seeing my review, The G.M. from Jim Glover called me and asked if he could make things right? Ofcourse I gave them one more chance. They did fix a few issues with my car but, the paint is not correct. I had called Mr.J.Glover and asked for a better trade-in price on my car. He said HE and the G.M. would sit down with me and my wife. when it came time to set the meeting he was not available. We were sent to the sales floor where a team of salesman did there song and dance, assured us that we would take home a new truck because jared told them to do what it takes even if they lose money on this deal. NO SIR! that is not what happend. the bait and switch did not work. After coming home and looking at there web sight, the very price they had quoted us,(the price that we were told was the sorry for the bad taste in your mouth price) is there sale price to everyone. Brad Sexton the sales manager Told me he would get with Mr. Glover the next morning and see if he could put us in the new truck, He told me to my face I will call you at 11:ooam or 11:30am. He did not call. At 1:30pm. I called him. To his credit he did put together a diminished value letter for me like he said he would. The very letter Jared said he would put together. I hope this is all easy to understand But the piont here is, stay away from Jim Glover Chevrolet!! I also did not recieve the letter for a free oil change that Jared had promised. More

As always, I was running late on a Saturday afternoon to get my Equinox in for an oil change. This time I also needed to have the tires rotated. The service personnel said I was just in time to get everyt get my Equinox in for an oil change. This time I also needed to have the tires rotated. The service personnel said I was just in time to get everything done, even though I know that they know I am always pushing it on time, and not to worry about it! I was in and out in well under an hour, which is even more impressive given the fact that they were very busy as it was the first nice weather day in several weeks. I am always truly impressed by the family atmosphere that radiates throughout the entire dealership, and how much effort is put forth to make everyone feel relaxed and have a great experience, regardless of the reason for the visit. I appreciate everyone there and hope they truly know how wonderful they are to do business with! More

Jim glover has the greatest staff in all departments. Everyone is willing and ready to help with any of your vehicle needs. Highly recommended from my household. Everyone is willing and ready to help with any of your vehicle needs. Highly recommended from my household. More

Kevin Thames was our service person. He was great! The only negative thing that I could say about the whole experience was that we had to wait for quite a while. We came in from Pawhuska for an oil chang only negative thing that I could say about the whole experience was that we had to wait for quite a while. We came in from Pawhuska for an oil change. I know that it is first come first served, so the wait didn't bother us. They also were cooking food, so we were served lunch. What a perk! As far as the service, Kevin is awsome. He always finds a coupon to help hold down the cost, plus he takes the time to talk to us when they are finished to answer any questions that we might have. More

Kevin Thames is an exceptional service representative. He was able to get my part have it painted and ready to install in two days. I was there maybe 20 min and the part had been installed and I was ready to was able to get my part have it painted and ready to install in two days. I was there maybe 20 min and the part had been installed and I was ready to go on my way. More

From the initial call to schedule service to upon completion and checking out everyone was very friendly helpful in every way. The only reason for 4 1/2 stars is because only one other brand took it completion and checking out everyone was very friendly helpful in every way. The only reason for 4 1/2 stars is because only one other brand took it a little further. That was Nissan next door. When vehicle was taken in for service and left there for pick up the washed and vacuumed the vehicle free of charge every time. More

I've used the service department several times, for oil changes, tire rotation and general maintenance questions, since I bought my car at Jim Glover in 2011. Any time I have had Kevin as a service helper changes, tire rotation and general maintenance questions, since I bought my car at Jim Glover in 2011. Any time I have had Kevin as a service helper he has been great. He always answers questions and gives explanations without hurrying you through, despite how busy they might be at the time, and gives out his business card to call him with any questions you might have later. More

Great service, friendly employees, great prices for service on routine maintenance when its due and a loaner car when you need one. Awesome commercials for advertising. service on routine maintenance when its due and a loaner car when you need one. Awesome commercials for advertising. More