Jim Norton Toyota Tulsa

It started out rough, but ended in a Great experience We came in originally wanting to buy a Toyota FJ Cruiser, were told they don't make them anymore so they hold their value, wasn't going to pay that pr We came in originally wanting to buy a Toyota FJ Cruiser, were told they don't make them anymore so they hold their value, wasn't going to pay that price for a car without the luxuries.. Started looking and came across the maxima and fell in love.. More

car buying experience good deal and friendly salespersons. Helpful financers and they try their best to give the better deals. The environment itself is so nice inside the good deal and friendly salespersons. Helpful financers and they try their best to give the better deals. The environment itself is so nice inside the dealer overall go place to buy cars. More

The way to go for a car This is the second car my husband and I have purchased with Jim Norton and we've been very happy both times. Shopping for a car isn't fun and can be v This is the second car my husband and I have purchased with Jim Norton and we've been very happy both times. Shopping for a car isn't fun and can be very stressful if you're on a tight budget. Then when it comes time to haggle you just want to give up. I never felt that way here. They tried to help search in my price range and yes the haggling stinks but I do think they wanted to help while maintaining profit. Most importantly they're good people and treat us with respect. Will definitely come here again. More

One of the best buying experiences I've ever had. I was looking to buy a 2015 TRD Pro 4Runner and shopped around town to see who would give me a good deal and be able to obtain one (they are limited a I was looking to buy a 2015 TRD Pro 4Runner and shopped around town to see who would give me a good deal and be able to obtain one (they are limited and scarce). I ended up completing the deal at Jim Norton and am completely happy! They did everything they said they would do, it arrived when they said it would and the terms of the deal were exactly as stated. When I went to pick it up, it was sparkling clean and ready to go. *As an added plus, I'd gone in with a pre-approval letter from a bank. I had a pretty good rate. They actually beat the rate by getting me approved through Toyota Financial. I've purchased probably 25 or 30 cars in my life (I lost count, but it's a LOT) and this by far was the most comfortable deal I've made. I strongly recommend you deal with Brandon Lewis or Hans Hulsman there and you'll be well taken care of. More

The Only Place To Buy Your Next Toyota! My father told me, "Don't you buy from anyone else. I've bought three vehicles there and never, ever had a bad experience". Father knows best. From My father told me, "Don't you buy from anyone else. I've bought three vehicles there and never, ever had a bad experience". Father knows best. From the moment we stepped onto the car lot we felt comfortable and the professionalism - untouchable. No high pressure sale tactics!! Our salesman Sean McBriarty worked hard to satisfy this picky Truck Shopper and he never got exasperated with me!! ??. Our business manager Kyle Collins did such a fantastic job educating us since we are new Toyota clients. You are my father's dealer - now you are ours! Thanks again!! More

Excellent new car buying experience Drake Nelson was the salesman who helped me with the purchase of new Toyota Corolla. He was an excellent sales person and very helpful and respectful. Drake Nelson was the salesman who helped me with the purchase of new Toyota Corolla. He was an excellent sales person and very helpful and respectful.Overall It was a great experience. More

Great Assistant Service Manager Cody Clay Cody Clay has always been a great person to contact with regards to my visits. I spent almost 30 years of employment in the automotive industry with t Cody Clay has always been a great person to contact with regards to my visits. I spent almost 30 years of employment in the automotive industry with the last 10 years of that being involved with complete dealership management evaluation. I have been very impressed each time I visit with regards to Cody and as well others I have met in sales and finance departments. Cody is the type of person that I would have noted and then passed along his way of customer satisfaction/communication abilities to other organizations I dealt with. I am now retired but I still notice those types of things everywhere I go. Thank you! More

Their long term service plans are a sham. I had a popped tire, so I drove to the dealership on a spare to get it fixed. I am part of the "tires-for-life" which they advertise as 'general wear I had a popped tire, so I drove to the dealership on a spare to get it fixed. I am part of the "tires-for-life" which they advertise as 'general wear and tear' repair. It wasn't until I came in and they stuck me with the bill for a new tire that I realized 'general wear and tear' doesn't mean popped or tires with nails in them, it means just basic wear. The catch? I came in for 5 consecutive years multiple times to make sure I was compliant, getting them rotated and aligned (which I paid for) even when they really didn't need it since I don't drive many miles. The one time I really needed it, they stiffed me. They wouldn't take off the $138 dollars. The irony of this story, is about a month before I had a call from their sales department asking to buy my vehicle because I kept it in good shape and of course they knew this because I have been a loyal customer. This just happened so I'm pretty hot about it, but I doubt my opinion will change much over time. I'm am aware that someone may read this and think that I didn't read my contract, but I assure you I did. The legalese involved needs an attorney to get through, so... lesson learned I guess. More

Service and Purchase June 27, 2015 Prior to receiving service for my 2013 Tundra on June 27, 2015 I received a call from Mike Toney. He asked if I might be interested in selling my tru Prior to receiving service for my 2013 Tundra on June 27, 2015 I received a call from Mike Toney. He asked if I might be interested in selling my truck. Explaining I was very happy with the Tundra, I noted it would be serviced on the coming Saturday and they could estimate its value for trade. Upon arrival at the dealership I was professionally greeted by the service staff and the Tundra was accepted for its first extended warranty service. After being directed to Mike Toney, he explained the process and introduced me to Don Ward. Don told me about the new trucks and asked me what I might be interested in if I were to trade my vehicle. We looked at various vehicles and Don explained options and differences. Don was very professional and knowledgeable about the vehicles. After test driving the 2015 Tundra we negotiated the price of my trade and the options and cost of the new vehicle. Everything was clearly explained and flawlessly executed. The same holds true for my visit with Sean Walsh in Finance. Sean was very friendly and efficient. In just a short time my new vehicle was prepped and ready for delivery. Jim Norton's sales, finance and service staff continues to excel. I've made three vehicle purchases and all have been serviced at the Tulsa dealership. Fantastic service. More

Used Pickup Purchase We saw a used pickup online and went to check it out. When we got there our salesman, Dr. Todd Roberts knew exactly the vehicle we were wanting to see We saw a used pickup online and went to check it out. When we got there our salesman, Dr. Todd Roberts knew exactly the vehicle we were wanting to see. He guided us easily and professionally in the process of purchase and financing the truck. The dealership and staff are excellent to deal with. I will definately do future business there. Ask for Todd in Sales and hope you get to finalize with Nick in finance. They are awesome. More