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Jim Norton Toyota Tulsa

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.7
3,430 Reviews
Jim Norton Toyota is a 20-time recipient of the Toyota prestigious President's Award. We are a family owned and operated dealership that is proud to have served Tulsa, Oklahoma and neighboring states since 1989. When you visit our dealership, a block south of the Creek Turnpike on Memorial, you will see that our premiere facility has the best selection of New and Pre-Owned Toyota Vehicles along with many other used makes and models in Oklahoma. We proudly stand behind all our vehicles new & pre-owned! With hundreds of vehicles on our lot, you are bound to find the right one for you. We hope you will stop in and see why our motto is "Your Service is Our Pleasure!"
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9809 South Memorial Drive

Tulsa, OK

74133

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Showing 3,430 reviews

March 24, 2024

Dealership used to vacuum car after service was completed . Now this “nice touch” is absent More

by LAPORTETULSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team if you would like to discuss the concern you’ve mentioned with our management team, please reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com. Sincerely, Courtney, Jim Norton Auto Group

March 24, 2024

Your people are friendly and very curtious. Always informative and happy. Always prompt to help you when you get to the service desk. No hesitation. Very respectful. More

by vetern69vet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 23, 2024

I would highly recommend this dealership to my friends and family. They were helpful and I am pleased with my purchase. More

by JOYJETT5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Reimbold, Nicholas Craddock
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

We cannot thank you enough for your wonderful review of Jim Norton Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Courtney, Jim Norton Auto Group

March 23, 2024

Was very happy with sales person. Not happy at all with finance guy. Thank you More

by smithdarrelldes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lynn Burgess, Brant Gamble
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Our customers are very important to us, as we realize we have them to thank for our many years of award-winning customer service. Your concerns are currently under review with our management team. Unfortunately we cannot identify you by your username and kindly request you reach out to Todd Burns, Finance Director, 918-250-6888, todd_burns@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group

March 23, 2024

My salesman was great! I never felt hassled, he was very knowledgeable of the car. The price was right. My experience buying my first brand new car with you all was t Wond More

by Crazibam
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Blocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brant Gamble
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Congratulations on your new vehicle! It was a pleasure to read about your first buying experience working with the Jim Norton Toyota team. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

Pleasant comfortable experience overall and associate was knowledgeable and accommodating . Facility was exceptional and inviting. More

by DRJCARABELLO23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gibson Freter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Tarrant
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Mar 22, 2024 -

Jim Norton Toyota Tulsa responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Have a great day! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

Service was timely, less than one hour. Employees were friendly and courteous. Could not have had a better experience anywhere. More

by jd7924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeb Freter
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

This is where I purchased my 4Runner and they are honest and fair and when I have work done on my vehicle I have confidence it will be done right More

by waltscards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart cantrell
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

We truly appreciate you taking the time to write about your experience at our service department! We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

The service department was great. They were courteous, efficient, knowledgeable, and timely. Good job Jim Norton. More

by drmckinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lee
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Courtney, Jim Norton Auto Group

March 22, 2024

The staff was good. Service done on time and cost was ok. This 15 word requirement is dumb More

by marilyn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Mar 25, 2024 -

Jim Norton Toyota Tulsa responded

We appreciate you for letting others know about your experience, Marilyn! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Courtney, Jim Norton Auto Group

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