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678 Reviews of Jim Norton Toyota Tulsa - Service Center
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June 16, 2017
good experience This was my first service visit with my new car for a 10,000 mile service. It was a good visit which started with the greeting from the check in lady This was my first service visit with my new car for a 10,000 mile service. It was a good visit which started with the greeting from the check in lady when I drove into the service area. The Service Advisor checked my car in and he even fixed a minor issue with a mirror before sending my car back to the Technicians. My car was serviced within the estimated time. At check out, I felt like my business was appreciated by Jim Norton Toyota. More
by Excellent first service visit
Employees Worked With
Andrew in Service
June 15, 2017
Fast, efficient, friendly...good coffee I bought my Rav4 from Jim Norton Toyota on 12.12.10. I have taken her in for servicing every 5000 miles. Great service, fast and efficient. Mechani I bought my Rav4 from Jim Norton Toyota on 12.12.10. I have taken her in for servicing every 5000 miles. Great service, fast and efficient. Mechanics explain problems simply (I'm soooo non-tech!). Very happy! More
by NormaJeansMom
Employees Worked With
Don't remember!
June 10, 2017
Fabulous service! Perfect, as always! Very fast and friendly, your service department is THE MAIN reason why I have purchased three different cars from Jim Norton Toyo Perfect, as always! Very fast and friendly, your service department is THE MAIN reason why I have purchased three different cars from Jim Norton Toyota.. More
by TAJensen
Employees Worked With
Dont remember names, everyone is wonderful.
June 04, 2017
Always great service As always, it was an extremely pleasant experience. Everyone was so polite and caring and the service is first class. We appreciate the way you work As always, it was an extremely pleasant experience. Everyone was so polite and caring and the service is first class. We appreciate the way you work to make it that way. We have two very favorite employees, Richard Haase and Dakota Jacoby. They are our go to people. More
by James W. Pumpelly
Employees Worked With
Dakota Jacoby, Richard Haase
May 29, 2017
30K service The sales experience was average or slightly below, but the service experience is slways top notch. The service is always done in a timely fashion. The sales experience was average or slightly below, but the service experience is slways top notch. The service is always done in a timely fashion. More
by Mario Cardiel
Employees Worked With
Cody Clay, Brett Fry, Jim Roach
May 23, 2017
Great people all around I have dealt with many over the years from sales, finance, service, collision, back to sales, finance, then service again. All experiences I have had I have dealt with many over the years from sales, finance, service, collision, back to sales, finance, then service again. All experiences I have had with this company have ended on positive notes. More
by heyitsme
Employees Worked With
Brett Fry
May 22, 2017
Great service department My truck needed service and under recall I was able to get an appointment quickly, and service was completed quickly. I will continue to use them. My truck needed service and under recall I was able to get an appointment quickly, and service was completed quickly. I will continue to use them. More
by Retiredguy
Employees Worked With
Shaun Hembree
May 12, 2017
Impressive The consideration shown by the staff always makes me feel like both myself and my vehicle are the most important thing at the time. Amazing feat when The consideration shown by the staff always makes me feel like both myself and my vehicle are the most important thing at the time. Amazing feat when you think of the volume they handle. More
by NowIsTHeTime
Employees Worked With
Cameron
May 05, 2017
Really nice experience Having never been there before I was very surprised by how nice everybody was. It was a very painless experience! Very nice room to wait in and th Having never been there before I was very surprised by how nice everybody was. It was a very painless experience! Very nice room to wait in and the snack bar was very nice! More
by Dallasftworth
Employees Worked With
Brad Mincer
May 03, 2017
Don't expect them to stand behind aftermarket products! I bought a new truck and camper shell from Jim Norton in 2015. I've taken the shell to them 3 times for leaks. One time they had my vehicle for almost I bought a new truck and camper shell from Jim Norton in 2015. I've taken the shell to them 3 times for leaks. One time they had my vehicle for almost a month because the 3rd party sent them the wrong parts. The shell leaked again and when I brought it back to them they gave me a speech about how they would take care of me, but we also discovered that part of the screws were missing from the window seals. Some of the trim pieces had been stripped out and re drilled with the original ones clearly not lining up. Metal shavings from the process were in the liner carpet. Doesn't look like quality service to me. Now they want to keep the shell for up to a month so they can send it back to the third party for them to work on it. I also received a speech about how it was now two years old and my truck was at 36900 mi which is technically outside the warranty, but they were still going to take care of me. Come on...we are only this far along because you've never been able to fix this stupid lemon in the first place. Apparently Jim Nortons idea of caring for their customer is letting their third party vendors take care of things at the customer's expense of time and resources. As well, they apparently think half baked workmanship is acceptable. Love Toyota, would never buy another product from Jim Norton again. More
by Rjtulsa
