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679 Reviews of Jim Norton Toyota Tulsa - Service Center
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May 03, 2017
Don't expect them to stand behind aftermarket products! I bought a new truck and camper shell from Jim Norton in 2015. I've taken the shell to them 3 times for leaks. One time they had my vehicle for almost I bought a new truck and camper shell from Jim Norton in 2015. I've taken the shell to them 3 times for leaks. One time they had my vehicle for almost a month because the 3rd party sent them the wrong parts. The shell leaked again and when I brought it back to them they gave me a speech about how they would take care of me, but we also discovered that part of the screws were missing from the window seals. Some of the trim pieces had been stripped out and re drilled with the original ones clearly not lining up. Metal shavings from the process were in the liner carpet. Doesn't look like quality service to me. Now they want to keep the shell for up to a month so they can send it back to the third party for them to work on it. I also received a speech about how it was now two years old and my truck was at 36900 mi which is technically outside the warranty, but they were still going to take care of me. Come on...we are only this far along because you've never been able to fix this stupid lemon in the first place. Apparently Jim Nortons idea of caring for their customer is letting their third party vendors take care of things at the customer's expense of time and resources. As well, they apparently think half baked workmanship is acceptable. Love Toyota, would never buy another product from Jim Norton again. More
by Rjtulsa
April 29, 2017
very satisfactory , very timely and very friendly. When I left the service area I had confidence that everything that needed to be done, considering the age and mileage of my car, had been done and I d When I left the service area I had confidence that everything that needed to be done, considering the age and mileage of my car, had been done and I drove with confidence that nothing had been overlooked. There is something reassuring about having needed maintenance done by someone who is familiar with your car aware of what needs to be done. Andrew related to me the items that were scheduled but did not pressure me to accept them all. I appreciated that. More
by camryman
Employees Worked With
Riddle, Andrew
April 10, 2017
Best customer service from a dealership. Zach in service always exceeds my expectations. He really goes out of his way to make sure both of my trucks are taken care of. He knows how much pr Zach in service always exceeds my expectations. He really goes out of his way to make sure both of my trucks are taken care of. He knows how much pride I have in them and makes sure I am taken care of. More
by Adam B
Employees Worked With
Zach
March 31, 2017
Excellent Service Dept. The JNT service dept. is quick and efficient. I always wait on my vehicle and am surprised by how quick they get things done and have me on my way. The JNT service dept. is quick and efficient. I always wait on my vehicle and am surprised by how quick they get things done and have me on my way. More
by Robert Hayes
Employees Worked With
Brett Fry
March 08, 2017
Always get great service at JIm Nortons. Easy in and out. I am always met at my vehicle and shown to service desk. The service lady was very nice and helpful. I love that I have a nice café to wait with fre I am always met at my vehicle and shown to service desk. The service lady was very nice and helpful. I love that I have a nice café to wait with free coffee and cookies. Jim Norton's make it a pleasant experience and I am in and out quickly. More
by kaddis
Employees Worked With
Not sure of her name but was a lady.
February 25, 2017
Always convenient and pleasant They are always customer service oriented and always make it convenient for me. Time is always a factor and they are prompt in their work and completi They are always customer service oriented and always make it convenient for me. Time is always a factor and they are prompt in their work and completion. More
by Mark Hyskell
Employees Worked With
Shaun Hembree
February 23, 2017
Informed/Efficient/Fast Service The young lady was informed and what she didn't know she found an answer. The staff are friendly and anxious to ensure your problems/questions are ad The young lady was informed and what she didn't know she found an answer. The staff are friendly and anxious to ensure your problems/questions are addressed. And it didn't take long. More
by Diane W.
Employees Worked With
Ohhhhh, I don't remember her name. She is pretty new employee, young, dark hair.
February 07, 2017
A high-volume dealer that gives individual care The drop-off and pick-up were easy. I dealt with a competent service representative. When the job took longer than expected, I was given a rental car The drop-off and pick-up were easy. I dealt with a competent service representative. When the job took longer than expected, I was given a rental car for the day. More
by RAV 4 guy
Employees Worked With
Zach
December 08, 2016
Best ever Always a fast, friendly, and dependable experience. Rodent chewed through wiring so was not covered under warranty, but received the same thoughtful r Always a fast, friendly, and dependable experience. Rodent chewed through wiring so was not covered under warranty, but received the same thoughtful response during the entire process. More
by NowIsTHeTime
Employees Worked With
Shane Boley
November 15, 2016
Oil change and Air Bag recall. Service - Jim Norton did a great job changing my Oil and taking care of our Air Bag recall. We sincerely appreciate Josh Pippin in Service!! Thank you Service - Jim Norton did a great job changing my Oil and taking care of our Air Bag recall. We sincerely appreciate Josh Pippin in Service!! Thank you so much! Ken More
by kenrecoy
Employees Worked With
Josh Pippin.
