We went to look at a car that was listed on the website, and we were promised it would be there, and when we got there we were told it had been sold days before. No apologies for us driving an hour to get there, or that we had been promised to see a vehicle and then it was not there, just "Yep, it's been sold, not much I can say." Then they showed us a Chevy Trailblazer, which we liked. We had another scheduled appointment to see another car, and we said that we really liked the vehicle and would be back to take it for a test drive and possibly purchase it.
When we came back, just an hour later, Rod told us that there was another couple there who were already looking at getting the financing to purchase the car. ONE HOUR. We were then told (with a dismissive wave of the finger) we could go into their waiting room to wait and see if the other couple couldn't get the financing and then we could see the car.
I get that they are in the business of selling cars, and that they are going to sell a car to whomever wants to buy the car, but we told him we would be back to talk about purchasing the vehicle. We were treated so poorly. I don't think I have EVER been treated so poorly by a sales person. We sat and sat, waiting for someone to come back to us, and no one ever did.
We drove back to Harrisonburg and purchased a vehicle at Bob Wade Auto, where we were treated like human beings.
We were treated like we did not matter, that our business did not matter. We will NEVER go back, and we will be telling anyone who will listen that this is not a reputable dealer and that the customer service is abysmal.
Also, Rod stunk of cigarettes. Just, yuck.