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Jim Riehl's Friendly Cadillac
Charter Twp of Clinton, MI
139 Reviews
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Showing 139 reviews
August 12, 2019
Great Accommodating Sales Staff Kurt was a great sales professional. He helped us with our new lease purchase by looking at different vehicles to meet our requirements. He also worke Kurt was a great sales professional. He helped us with our new lease purchase by looking at different vehicles to meet our requirements. He also worked with us to make the process speedy by performing some of the paperwork ahead of time, so the process went quick on the day of pick-up! It saved us so much of our valuable time and made it a much more pleasant experience than it has been in the past. More
by LHolmes
Employees Worked With
Kurt Pierce
June 17, 2019
Outstanding Service and VERY FRIENDLY Prompt and Courteous service.. Willing to help out in any way with any needs while servicing vehicle. Would recommend them anytime. Have been going t Prompt and Courteous service.. Willing to help out in any way with any needs while servicing vehicle. Would recommend them anytime. Have been going there for years. More
by Counselor
Employees Worked With
Eleanor, Jarrod
June 11, 2019
Great Service Prompt greeting great service staff they listen to my problem and documented it for the mechanic offered me some coffee or water as I waited for the r Prompt greeting great service staff they listen to my problem and documented it for the mechanic offered me some coffee or water as I waited for the repair. More
by Mike
Employees Worked With
Jarrod
May 07, 2019
Always a Pleasure Taking my Cadillac for Oil Changes This dealership's employees go out of their way to make sure your experience with them is PERFECT! My son went out of his way to have his Cadillac ser This dealership's employees go out of their way to make sure your experience with them is PERFECT! My son went out of his way to have his Cadillac serviced at Jim Riehl's, and told me when it's time to get a new Cadillac, it will definitely be from this dealership. I agree! Wouldn't shop for another Cadillac anywhere but Jim Riehl's Friendly Cadillac. More
by 1littlebee
Employees Worked With
Randy Guitar, Mike Kahael
April 23, 2019
oil change timely oil change friendly service, wait areas clean and pleasant environment friendly and relaxing. Plenty of water and coffee. Took less then an hou timely oil change friendly service, wait areas clean and pleasant environment friendly and relaxing. Plenty of water and coffee. Took less then an hour to complete. More
by viperji
Employees Worked With
Thomas Callaway
April 21, 2019
Excellent Experience We moved to Clarkston about a year ago and still continue to go to Friendly Cadillac for my service. All of the staff are friendly, courteous, and con We moved to Clarkston about a year ago and still continue to go to Friendly Cadillac for my service. All of the staff are friendly, courteous, and concerned. Jake was especially conscientious is making sure I was informed and comfortable as I waited for my vehicle. More
by gskilpatrick
Employees Worked With
Jake
April 14, 2019
Service Pete provides excellent customer service and was very detail explaining what was wrong with my vehicle He made sure my car was cleaned and provided me Pete provides excellent customer service and was very detail explaining what was wrong with my vehicle He made sure my car was cleaned and provided me a loaner which drove very well. I was offered snacks while he attended to writing up my service request Pete was again very nice and understanding to the customer needs More
by Good Service
Employees Worked With
Thomas Callaway
April 10, 2019
Awesome Dealership! Working with Pete in service was amazing. I came in for two blown out tires and he got me into a loaner and got me taken care of ASAP. I also informed Working with Pete in service was amazing. I came in for two blown out tires and he got me into a loaner and got me taken care of ASAP. I also informed him that my lease was up within a couple of weeks and that I needed to replace the other 2 tires. So he immediately referred me to Heidi in sales. Heidi is an amazing sales person. The entire sales transaction was literally complete in less than 24 hours and I’m very pleased with my payment. The entire team here was very friendly and made me feel confident and comfortable about doing business with Friendly Cadillac! I’ve never visited a dealership where everyone is so nice. Great experience! I love my new vehicle! Thanks Jim Riehl’s Friendly Cadillac! More
by Raina
Employees Worked With
Heidi Woolard, Pete(service) and Ralph(Manager)
February 27, 2019
Purchasing Experience I have been driving Cadillacs since 1985 and this was one of the Best Purchasing Experiences. The Pricing was Spot on, the vehicle delivery was very P I have been driving Cadillacs since 1985 and this was one of the Best Purchasing Experiences. The Pricing was Spot on, the vehicle delivery was very Pleasant and the dealer inter action was Out Standing! Great Job by All and Job well Done! More
by New Car
Employees Worked With
Jacqueline Tidwell, Thomas Callaway
February 13, 2019
Lied About Service Car Needed Most terrible auto dealership service ever. They indicated car battery had bad cell and needed to be replaced for $380. We said button it up, we wer Most terrible auto dealership service ever. They indicated car battery had bad cell and needed to be replaced for $380. We said button it up, we were getting battery at auto zone much cheaper, paid our diagnostic fee and picked the car up. On the way to auto zone, by chance, we called Serra Cadillac in Washington Twp, asked their price, $220. Well decided to bring there, come to find out it was a warranty item and we didn't need to pay anything--further more, they checked the battery and it was good. So Friendly lied about the battery, didn't acknowledge the warranty. Serra did find out there was a bad block and replaced---under warranty. What would have happened if we let Friendly change the battery, we would have never known the real issue with the car. Friendly also told use we needed new plugs and a few other things because of misfiring--cost close to $1,000, btw the car has just under 30,000 miles--no car needs new plugs at 30,000. They are terrible. Buyer beware--if they cannot earn their money honestly, then shut down the service shop. We went back and asked for refund of our diagnostic, had to fight with them, they made us prove the battery was good and insisted on testing again on their machine--we finally agreed but in our plain sight. Battery tested good, --then he said sometime it will test bad then good---then why did we have to have another test to prove it to you??? Grudgingly, they gave us a refund. BTW, never a sorry for our troubles and the day and 1/2 we wasted our time with. More
by caddylmr
Employees Worked With
Jerry - Service Mgr, and Jake in service.
