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Jim Riehl's Friendly Ford

Charlevoix, MI

Overview
Reviews
Vehicles
4.7
192 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 192 reviews

April 19, 2026

Have only used the service department and in my experience they always have good service there More

by HATHAWAYSANDRA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi, Ryan, Mike
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Apr 19, 2026 -

Jim Riehl's Friendly Ford responded

It’s great to hear that our service team consistently delivers quality care for your Ford. We appreciate your five-star rating and look forward to assisting you again.

April 11, 2026

Good Ford service for northern Michigan. I have had my Ranger service here for the last few years. More

by JEYANALUNAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glen Danbridge and Jesse
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Apr 11, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for trusting us with your Ranger maintenance over the years. We’re glad our service has been reliable in northern Michigan. We appreciate your continued business and look forward to keeping your Ford running smoothly.

April 10, 2026

I have dealt with this dealership for several years. I have always been satisfied with their work. Their personnel are top notch. More

by robert49720
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jessica, Kameron
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Apr 10, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for trusting us with your Lincoln Corsair over the years. We’re glad each visit has met your expectations and that our team provided top-notch service. We look forward to continuing to support you on the road.

Apr 10, 2026 -

robert49720 responded

I'm glad I have a local dealership I can trust.

April 05, 2026

Great people ! Informed me of everything needed on the repairs and completed the work quickly and on time. Thank you. More

by CRCRACE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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Apr 05, 2026 -

Jim Riehl's Friendly Ford responded

Thanks for sharing your experience. We’re pleased to hear we could keep you informed and complete your Lincoln MKX repairs promptly. We appreciate your trust and look forward to serving you again.

April 04, 2026

People are always friendly and provide good service. They are never pushy and always get a comp car wash. More

by CYNTHIAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Apr 04, 2026 -

Jim Riehl's Friendly Ford responded

It’s wonderful to know our team consistently offers friendly, pressure free service. We’re glad the complimentary car wash enhanced your Ford Explorer maintenance experience. Thank you for the perfect rating, and we look forward to your next visit.

April 01, 2026

Kameron was helpful, competent and friendly. Scott was helpful and friendly. Overall it was a good e. More

by robert49720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron, Scott
Report | Print
Apr 01, 2026 -

Jim Riehl's Friendly Ford responded

We appreciate you sharing your experience with our team. It’s wonderful to hear you felt supported and that your visit went smoothly. Congratulations on your new Ford and enjoy the drive ahead.

March 31, 2026

I stopped on my way to our cabin in the U. P, as my truck had a strange noise in the rear area. They hit me in without an appointment, looked it over, filled some fluids and discussed differen More

by SPENCER.STREETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Multiple, they all were fantastic
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Mar 31, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for trusting us with your Ford when that noise cropped up on the way to your cabin. We’re glad we could fit you in without an appointment, top off your fluids, and go over your service options. Enjoy your trip to the U.P.

March 28, 2026

I pulled in for service as my truck was losing power. Jessica was the service advisor and warned me they might not get it fixed that day since I didn’t have an appointment. Within an hour however my issu More

by RMCDANIELCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Mar 28, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for letting us know our service team quickly diagnosed and repaired your Ford Ranger’s power issue on a walk-in visit. We’re glad our pricing met your expectations. We look forward to assisting you again.

March 27, 2026

Easy to work with and great communication. Calls and questions were answered quickly and never felt pressured. More

by MIKE@TBGNMI.COM
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kameron Williams
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Mar 27, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for highlighting the ease of working with our team and the clarity of our communication. We’re delighted your calls were answered promptly without any pressure. Enjoy your Ford and please let us know if you need anything moving forward.

March 26, 2026

There is a great selection of vehicles and sales staff were very easy to work with. More

by MICHELLEFALK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron Williams, Steve Hutchinson
Report | Print
Mar 27, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for highlighting our wide vehicle selection and how easy our sales team was to work with. We’re excited you chose a new Ford Explorer and hope it continues to exceed your expectations.

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