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Jim Riehl's Friendly Ford

Charlevoix, MI

Overview
Reviews
Vehicles
4.8
126 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 126 reviews

December 04, 2025

So grateful for their help! They worked hard to try to track down the electrical issue in my Ford Corsair. Super thorough—and even gave me a ride to and from the shop. Excellen More

by Glenda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know their names but they were women working in service
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Dec 04, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 04, 2025

Great service. Very professional. They give Me great feedback. All the employees were curious. I would definitely the dealership More

by Mjb 10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt.
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December 04, 2025

Jessie is always easy to work with and always keeps you informed of what is happening with your car at all times. Service is great! More

by TINAPART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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December 03, 2025

Was scheduled for Monday, but short people so it was done early next day. Which was Ok. I had no where I had to be. It was Warrenty work. More

by SHERL MCENHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady at Service desk, always does Great
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Dec 03, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

December 02, 2025

Great service. Friendly people. Great prices Pleasant experience. Got my oil change done in a timely manner and got me back on the road More

by RLUNDHOLM
Recommend Dealer
Yes
Employees Worked With
Jessi
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Dec 02, 2025 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 02, 2025

Staff is great, work gets done quickly. Easy to get an appointment, even on short notice More

by MIKESULL88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Beth, Steve
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Dec 02, 2025 -

Jim Riehl's Friendly Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Riehl's Friendly Ford, we look forward to having you as a valued customer for many years to come!

November 30, 2025

Best service ever I will recommend Jim Riehl's Friendly Ford Dealership to everyone I know More

by kadoo23
Recommend Dealer
Yes
Employees Worked With
Jesse
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Nov 30, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 29, 2025

Great job Want me information. Made buying process simple. Went above and beyond to help us More

by CAMPVH2012
Recommend Dealer
Yes
Employees Worked With
Megan and Cameron
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Nov 29, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 28, 2025

It was a quick emergency. They took care of me even with no appointment. Wow. More

by WEBERAA
Recommend Dealer
Yes
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Nov 29, 2025 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 22, 2025

service writer and service manager very efficient. problem solved with new battery. it just took a while for the battery to totally fail. More

by WADEJ77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jessica, jim
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Nov 22, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for choosing Jim Riehl's Friendly Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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