Jim Riehl's Friendly Ford

Always a pleasant experience dealing with Justin and the service department. They get he job done right. service department. They get he job done right. More

The most pleasant experience I’ve had purchasing a vehicle. Kameron lead the team that made the entire process easy, transparent and efficient. Already put in another order for an F-150! vehicle. Kameron lead the team that made the entire process easy, transparent and efficient. Already put in another order for an F-150! More

Very accommodating and easy to work with. Jacob provided excellent customer service. He went out of his way to get us into an Explorer after we’d ordered a Bronco Sport then decided we needed more towing c excellent customer service. He went out of his way to get us into an Explorer after we’d ordered a Bronco Sport then decided we needed more towing capacity. More

Great experience! Service personnel very knowledgeable, polite, and honest. Service was done in timely manner. polite, and honest. Service was done in timely manner. More

This is a great dealership. Their service dept. Is the best. Always prompt and courtious when ever I have service needs. I would not hesitate to schedule my vehicle needs with the. Very professional and f best. Always prompt and courtious when ever I have service needs. I would not hesitate to schedule my vehicle needs with the. Very professional and friendly service.. More

Excellent customer service start to finish love our new Ford Explorer, Matt's team followed up and communicated with us thru the entire buying process Ford Explorer, Matt's team followed up and communicated with us thru the entire buying process More

This was a lease versus a purchase. The initial discussion centered on me buying out my lease. I was surprised and disappointed to find out it would cost another $1,500 above the Residual Value st discussion centered on me buying out my lease. I was surprised and disappointed to find out it would cost another $1,500 above the Residual Value stated in the original lease contract. What started as a bit contentious, turned favorable when Kameran offered a truck on the lot that met what I was looking for in a new lease. When I returned to finalize the new lease and pick up the new truck, I was advised a new discount/rebate was applied to lower my monthly lease payment. In my opinion, this shows integrity. More

Very personal and thorough and professional staff when I purchased my vehicle and when I needed service work done. I would not hesitate purchasing another vehicle from Matt Fontaine Charlevoix. purchased my vehicle and when I needed service work done. I would not hesitate purchasing another vehicle from Matt Fontaine Charlevoix. More

Very happy with what I experienced both on-line and at the dealership. Answered all my questions, made sure they crossed their T's and dotted their I's in inspecting and preparing the vehicle for our pur the dealership. Answered all my questions, made sure they crossed their T's and dotted their I's in inspecting and preparing the vehicle for our purchase. Ensured all recalls were complete and the CARFAX was made available. It was a very pleasurable and painless experience working with Robin, Jacob and Matt. Robin even answered my text after working hours! Kudos to you. Good job Everyone. More

Very happy with my service at Matt LaFontaine Ford. I had my dogs with me and they were welcomed in the dealership. Nice place to do business my dogs with me and they were welcomed in the dealership. Nice place to do business More