Jim Riehl's Friendly Ford

Justin was very helpful with scheduling the appointment and helping to make arrangements with pickup and delivery of the vehicle. Very happy with the service provided and helping to make arrangements with pickup and delivery of the vehicle. Very happy with the service provided More

Good price on tires. Work done efficiently and on time. I asked for a front end allignment and was told they checked and it was not needed. Saved me allot of money. asked for a front end allignment and was told they checked and it was not needed. Saved me allot of money. More

Even though my appointment didn’t get logged for the day of service, my vehicle had the oil change for the time promised. Everyone was very friendly and helpful. An overall pleasant experience. of service, my vehicle had the oil change for the time promised. Everyone was very friendly and helpful. An overall pleasant experience. More

Matt LaFontaine Ford is first Class, World Class. Absolutely the best dealership I have ever dealt with. I’m 65 and not easily impressed. Matt and his team, in this case Jacob was the point person, c Absolutely the best dealership I have ever dealt with. I’m 65 and not easily impressed. Matt and his team, in this case Jacob was the point person, could teach / demonstrate to the world what top level customer service should look and feel like. Matt is personal involved in each purchase. Never pushy and upfront about each step of the process. I will never shop anywhere else. Highly and confidently recommend this dealership and staff. Truly a feeling of family. More

Efficient & reasonable rates, Robin the service tech was knowledgeable, friendly & kept me informed. Hey it’s hard to complete twenty five words so I’m done knowledgeable, friendly & kept me informed. Hey it’s hard to complete twenty five words so I’m done More

New owners, same bad service dept. There’s clearly animosity among the workers in the service dept. It resulted in poor service and wasted time. I was told they couldn’t figure out the problem and to animosity among the workers in the service dept. It resulted in poor service and wasted time. I was told they couldn’t figure out the problem and to come back again. Brought it to another dealer and had it looked at and fixed the same day! More

I took my Ford Escape to Matt LaFontaine Ford for an oil change and general checkup as I get ready for a long trip. They were prompt in taking my vehicle in and efficiently did the service requested. I wo change and general checkup as I get ready for a long trip. They were prompt in taking my vehicle in and efficiently did the service requested. I would highly recommend this Dealer for your service needs. More

Friendly service people, were ready for me at my appointment time and was completed in the amount of time estimated when I made the appointment. appointment time and was completed in the amount of time estimated when I made the appointment. More

It's clear from top leadership through the frontline, EVERYONE gets the foundational standards for customer service, which makes it an easy choice to have Matt LaFontaine Ford of Charlevoix service our F EVERYONE gets the foundational standards for customer service, which makes it an easy choice to have Matt LaFontaine Ford of Charlevoix service our Ford vehicles. More

The entire staff at LaFountain are very helpful and ready to answer any and all questions. I am very satisfied with this dealership. Thank you! to answer any and all questions. I am very satisfied with this dealership. Thank you! More