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Jim Riehl's Friendly Ford

Charlevoix, MI

Overview
Reviews
Vehicles
4.7
165 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 165 reviews

January 06, 2026

Both associates were very helpful, pleasant, and professional. All qualities that I appreciate and factor in when considering future business. More

by Law.rager3
Recommend Dealer
Yes
Employees Worked With
Both Megan and Jessica
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Jan 06, 2026 -

Jim Riehl's Friendly Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Riehl's Friendly Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

January 05, 2026

Poor communication, poor follow up. Took much longer than expected and vehicle wasn't in operable condition when we took it back. More

by FIREADMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mega
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Jan 07, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around.

January 04, 2026

I took my truck in cause it brought up several warnings on the dash. Hill decent control fault, service advancetrac, hill decent control fault, steering assist fault. And ABS light came on. They told me I More

by nicklowe76
Workmanship
Recommend Dealer
No
Employees Worked With
Don’t remember any names
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Jan 07, 2026 -

Jim Riehl's Friendly Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 03, 2026

Dealership is courteous and helpful when providing vehicle service. I’ve had both of my 2014 Edge and 2015 F-150 in for various service issues and have been satisfied with the work. More

by Ricque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy, Jessie
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Jan 05, 2026 -

Jim Riehl's Friendly Ford responded

Thanks for sharing your thoughts about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

January 03, 2026

Kameron is the best, knowledgeable, responsive, does what he says he is going to do. The reason I return to this dealership More

by SCOTTEATON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kameron
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Jan 03, 2026 -

Jim Riehl's Friendly Ford responded

Thanks for your feedback on your recent visit to Jim Riehl's Friendly Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

January 03, 2026

Efficient friendly service Jessica was helpful. She is an excellent representative well positioned to handle customer service professionally. More

by Law.rager3
Recommend Dealer
Yes
Employees Worked With
Jessica Potter
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Jan 03, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

January 01, 2026

The repair did take three days, but begging continually updated us on the status of the vehicle, which is all we ask for as a customer More

by RTBIO
Recommend Dealer
Yes
Employees Worked With
Magan V
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Jan 01, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 01, 2026

Great service, exceeded expectations The oil change was completed in less than an hour The waiting room is a nice place to wait More

by rodriquez.robert
Recommend Dealer
Yes
Employees Worked With
Meghan
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Jan 01, 2026 -

Jim Riehl's Friendly Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 31, 2025

Can’t even fix simple brake job in one appointment. Going on 3 days now. More

by LINDA.THIESSEN
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie
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December 31, 2025

Kept me well informed Very upbeat , polite, understanding. Kept me in the loop It's not the number of words xxxxxxx More

by Bry247365
Recommend Dealer
Yes
Employees Worked With
Megan
Report | Print
Dec 31, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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