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Jim Riehl's Friendly Ford

Charlevoix, MI

Overview
Reviews
Vehicles
4.8
89 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 89 reviews

October 11, 2025

Every body is super friendly and great with my car even though it’s not a ford More

by TYFERGUSON2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, bobby
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Oct 11, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

October 11, 2025

Always so easy to get stuff done. And they are always willing to help solve whatever issues there are. More

by Charlevoix woman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan and jessi
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Oct 11, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

October 10, 2025

Pencil whipping break measurements are bad for business on inspection for oil changes. Back breaks were recently done but not fronts and got same numbers. I have 75000 miles on my truck and have yet to d More

by JEREMYWELZEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t, know
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Oct 15, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for bringing this to our attention, Jeremy, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 10, 2025

Great service. Done in a day. Polite staff. I’m happy I can use tgem More

by WCK41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 10, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 09, 2025

Very helpful and professional. Would highly recommend going through Kameron. He made the process very easy. More

by KRISHUFFMAN14
Recommend Dealer
Yes
Employees Worked With
Kameron Williams
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Oct 09, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 06, 2025

Staff was very helpful and accommodating. Would recommend the Quick Lane. Great work and problem solving. More

by johnraleigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All staff was helpful and knowledgeable.
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Oct 06, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Riehl's Friendly Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

October 04, 2025

Great communication! Thorough and timely service. Pleasant staff. Took care of my extended warranty process with out skipping a beat. More

by Bronco Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan in service
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Oct 04, 2025 -

Jim Riehl's Friendly Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Riehl's Friendly Ford!

October 04, 2025

First time there. I was overall pleased with my experience Will definitely be using their service again More

by beachbumsouth@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Meghan Valantas
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Oct 04, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 03, 2025

They did what I asked them to do. Were courteous, and Friendly. And hopefully fixed it right. More

by L.M.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Velantis , Andy Marihugh
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Oct 03, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

October 02, 2025

Your staff is exceptional and really cared about my vehicle and my safety. Thank you! More

by Rondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
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Oct 02, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jim Riehl's Friendly Ford to be a positive one. Please don't hesitate to reach out if you need anything else.

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