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Jim Riehl's Friendly Ford

Charlevoix, MI

Overview
Reviews
Vehicles
4.8
125 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 125 reviews

November 21, 2025

Informed of progress and outcome promptly The customer service was far above my expectations. I will definitely recommend your dealership. More

by kadoo23
Recommend Dealer
Yes
Employees Worked With
Jesse
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Nov 21, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Riehl's Friendly Ford.

November 20, 2025

Steve is the best. He helped me out from start to finish! I highly recommend More

by DANIKAGUNDERSON
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 20, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 16, 2025

Staff is friendly and do their jobs with a smile Why? Blah blah blah blah More

by PUBLICMAIL.WILLIAMS
Recommend Dealer
Yes
Employees Worked With
Jesse, I think
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Nov 16, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

November 16, 2025

The customer service coordinator was very helpful and made the logistics easy and convenient. Thank you More

by vickyfingeroot
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember
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Nov 16, 2025 -

Jim Riehl's Friendly Ford responded

Thanks for sharing your thoughts about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

November 15, 2025

Great service They helped me obtain a great quote on a dirty max swap on my atlas More

by TYFERGUSON2121
Recommend Dealer
Yes
Employees Worked With
Jessi and Bobby
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Nov 15, 2025 -

Jim Riehl's Friendly Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Riehl's Friendly Ford, we look forward to having you as a valued customer for many years to come!

November 15, 2025

Very upfront with what needed to be done and considerate with my time and they did an excellent job all the way around from keeping me posted and the detailing was a sweet surprise. Thank you. More

by DJB303MP
Recommend Dealer
Yes
Employees Worked With
Jessica Potter and Megan
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Nov 15, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for choosing Jim Riehl's Friendly Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 15, 2025

Service and communication was as expected, timely and friendly. That's all I have to say More

by kathyrclegg
Recommend Dealer
Yes
Employees Worked With
Jesse was my service contact. Idk who did the actual work.
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Nov 16, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 14, 2025

Was Helpful getting oil change while talking about buying a new vehicle It'll cost you More

by Joetrever
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 14, 2025 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 12, 2025

Jessica (and anyone there) are always friendly knowledgeable and willing to help. The car wash sucks More

by DJB303MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Potter
Report | Print
Nov 12, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jim Riehl's Friendly Ford.

November 12, 2025

My car was picked up and delivered back to me in a reasonable time and everything was fixed perfectly More

by Joanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Report | Print
Nov 12, 2025 -

Jim Riehl's Friendly Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Riehl's Friendly Ford, we look forward to having you as a valued customer for many years to come!

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