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Jim Riehl's Friendly Ford

Charlevoix, MI

Overview
Reviews
Vehicles
4.8
126 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 126 reviews

October 31, 2025

They are fast prompt and willing to help. Very friendly people. Especially Jess and Megan More

by Charlevoix woman
Recommend Dealer
Yes
Employees Worked With
Megan
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Oct 31, 2025 -

Jim Riehl's Friendly Ford responded

Thanks for sharing your thoughts about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

October 31, 2025

Kameron was a pleasure to work with, made the process simple and painless. Highly recommend working with him! More

by CARRIE15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron
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Oct 31, 2025 -

Jim Riehl's Friendly Ford responded

Thanks for your feedback on your recent visit to Jim Riehl's Friendly Ford. It's great to hear that we were able to assist you and that you had such a positive experience.

October 28, 2025

Very friendly and the oil change was done in a relatively timely fashion. However, the online scheduling system indicated that my safety recall would be done and when I arrived I was told that the parts were More

by grebnerhew
Recommend Dealer
Yes
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Oct 28, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 28, 2025

Great service Friendly,courteous,informative,knew all answers Willing to listen to questions,addressed all issues Offered more things like tire rotation More

by Nancy49727
Recommend Dealer
Yes
Employees Worked With
Jessie
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Oct 28, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 26, 2025

Jessica in the service department was able to fit me in immediately when I had an issue with an oil leak that ended up being a cracked oil plug. She is always friendly customer orientated, and looks out fo More

by JAY Hillier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Oct 26, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 25, 2025

Jim Riehl’s Ford lives up to their Friendly Ford name. Megan in Service cannot be nicer or more accommodating. All my previous experience has been nothing short of perfect. More

by SABCMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
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Oct 25, 2025 -

Jim Riehl's Friendly Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 25, 2025

I was very, very happy with the service car was picked up on time and they did everything. I asked him to do and returned it to me in writing. It was all done to my satisfaction. Excellent service. More

by ANTON1683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m sorry I don’t know their names, but they did an outstanding job on my car even when I came in and asked for the request of the car being picked up. She was very polite and right to the point.
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Oct 25, 2025 -

Jim Riehl's Friendly Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 25, 2025

Jessi and the young man that looked at my car, were very informative. They explained using words we understood and showed us what they were talking about. They gave good advice using their expert knowledge. More

by marymasonmatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Potter,
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Oct 25, 2025 -

Jim Riehl's Friendly Ford responded

Thanks for sharing your thoughts about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

October 23, 2025

Jessi was absolutely great and very easy to work with for my service. The pre-inspection went very good and I am very happy with the detailed report. More

by McBride.aaron.j
Recommend Dealer
Yes
Employees Worked With
Jessica Potter
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Oct 23, 2025 -

Jim Riehl's Friendly Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Riehl's Friendly Ford, we look forward to having you as a valued customer for many years to come!

October 22, 2025

Jesse & the mechanics worked hard to have my car ready to drive downstate for a flight. Pickup was also included. Thanks! More

by CATPAKRUNS
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Oct 22, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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