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Jim Riehl's Friendly Ford

Charlevoix, MI

Overview
Reviews
Vehicles
4.8
126 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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06725 US 31 S

Charlevoix, MI

49720

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Showing 126 reviews

October 20, 2025

The Service Department has great Mechanics and assessing the problem and provides quotes based on different scenarios. More

by Phyllis and Rich Keating
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and Jody
Report | Print
Oct 20, 2025 -

Jim Riehl's Friendly Ford responded

Thanks for sharing about your experience with Jim Riehl's Friendly Ford. We appreciate your business and hope to see you again soon!

October 19, 2025

Super pleased. Best place for tires and service. Fast, reliable, plus they provided a ride home after drop off. Jessica, service rep A+. More

by GEBENHOEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Potter
Report | Print
Oct 19, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Riehl's Friendly Ford. We look forward to having you as one of our valued customers for many more years to come!

October 19, 2025

They did a good job on fixing my car. Took a little longer to get my car back then what was said, only because i had more problems with it then what i thought. More

by chxbaby28
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan in service department
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Oct 19, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Riehl's Friendly Ford. We look forward to having you as one of our valued customers for many more years to come!

October 18, 2025

Kameron Williams was a pleasure to work with - he is professional, knowledgeable, and quick to respond! He made the car buying process seamless. Pam delivered the car on schedule providing status update More

by E BABCOCK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameron, Pam
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Oct 18, 2025 -

Jim Riehl's Friendly Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jim Riehl's Friendly Ford. We look forward to having you as one of our valued customers for many more years to come!

October 17, 2025

We have used the service department many times over the past few years. Service has always been fast and we have always been very happy. Jessie is extremely helpful and great at her job. More

by randyj_j20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Oct 17, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 17, 2025

I use this dealership because it’s closest to where I live and they have taken care of my vehicles for years. More

by MIKELINTON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
Report | Print
Oct 19, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 16, 2025

Service was very good and timely. Your service assistant Jesse is top notch. She always has the answers. More

by GREGNBETTY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the guy that did the work. I just dealt with Jesse Potter.
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Oct 16, 2025 -

Jim Riehl's Friendly Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Riehl's Friendly Ford, we look forward to having you as a valued customer for many years to come!

October 11, 2025

Every body is super friendly and great with my car even though it’s not a ford More

by TYFERGUSON2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, bobby
Report | Print
Oct 11, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

October 11, 2025

Always so easy to get stuff done. And they are always willing to help solve whatever issues there are. More

by Charlevoix woman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan and jessi
Report | Print
Oct 11, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Riehl's Friendly Ford.

October 10, 2025

Pencil whipping break measurements are bad for business on inspection for oil changes. Back breaks were recently done but not fronts and got same numbers. I have 75000 miles on my truck and have yet to d More

by JEREMYWELZEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t, know
Report | Print
Oct 15, 2025 -

Jim Riehl's Friendly Ford responded

Thank you for bringing this to our attention, Jeremy, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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