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Jim Riehl's Friendly Ford
Charlevoix, MI
79 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 79 reviews
August 18, 2022
Called to schedule oil change. Was told to bring it right in. I did and they got right to it. Car was finished and washed in 30 minutes. Great experience! Was told to bring it right in. I did and they got right to it. Car was finished and washed in 30 minutes. Great experience! More
by Bill
Employees Worked With
Jessica, Justin
May 09, 2022
The oil change was well done; however, whatever was used to wash the vehicle left the windows and windshield cloudy and the truck body was filthy. Great service for the oil change, will refuse car wash next to wash the vehicle left the windows and windshield cloudy and the truck body was filthy. Great service for the oil change, will refuse car wash next time! More
by sbernier1964
Employees Worked With
Appointment person for service, and Justin
March 22, 2022
I have had the best experience with this dealership. ...wam bam and done. I had doubts about the color but Matt said I would love it and I did. The ride is amazing my whole experience was amazing. ...wam bam and done. I had doubts about the color but Matt said I would love it and I did. The ride is amazing my whole experience was amazing. More
by dragonfli1951
Employees Worked With
jacob stephanie and matt
February 06, 2022
Put down money last august for a bronco, was assured no extra or markup, came time for delivery and they wanted 15k more than agreed upon at the time of deposit. They did return our deposit and 5-6 weeks l extra or markup, came time for delivery and they wanted 15k more than agreed upon at the time of deposit. They did return our deposit and 5-6 weeks later they still have it for sale for 10 k less. Should ha e sold it to us for the agreed price… More
by Tomwoiderski15
Employees Worked With
Kameron and Matt
October 11, 2021
The most pleasant experience I’ve had purchasing a vehicle. Kameron lead the team that made the entire process easy, transparent and efficient. Already put in another order for an F-150! vehicle. Kameron lead the team that made the entire process easy, transparent and efficient. Already put in another order for an F-150! More
by Rob Mossburg
Employees Worked With
Kameron, Mike
August 23, 2021
Very accommodating and easy to work with. Jacob provided excellent customer service. He went out of his way to get us into an Explorer after we’d ordered a Bronco Sport then decided we needed more towing c excellent customer service. He went out of his way to get us into an Explorer after we’d ordered a Bronco Sport then decided we needed more towing capacity. More
by oldgoalie3
Employees Worked With
Jacob and Kameron.
